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Human Verification For Support Ticket Submissions


Echelon

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Hey,

 

An idea that I came across that would be quite useful for preventing automated robots and spam drones from submitting spam tickets would be to create an option to enable human verification at time of ticket submission. This would reduce the number of spam tickets tenfold by preventing them from being able to submit without verifying the captcha.

 

Thanks.

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The order system supports recaptcha and areyouhuman. Do you think both of these options should be available?

 

It may make sense for us to move various human verification settings into the core, where plugins can take advantage of them. This way, you wouldn't have to provide account details in two places if you want recaptcha for both order and support.

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The order system supports recaptcha and areyouhuman. Do you think both of these options should be available?

 

It may make sense for us to move various human verification settings into the core, where plugins can take advantage of them. This way, you wouldn't have to provide account details in two places if you want recaptcha for both order and support.

 

You know on the order form you get the option for the recaptcha, maybe in the general settings - [ ] Require recaptcha on support system if not logged in.

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The order system supports recaptcha and areyouhuman. Do you think both of these options should be available?

It may make sense for us to move various human verification settings into the core, where plugins can take advantage of them. This way, you wouldn't have to provide account details in two places if you want recaptcha for both order and support.

I think it should most defiantly be in the core. Theirs already three plugins that can take advantage of it.

Order system

Client registration

Tickets

Password reset

I think their are several places it could be used if it were in the core.

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  • 3 weeks later...
  • 3 months later...

For those interested:

Goto http://portal.areyouahuman.com/login/

It is a painless signup process.

In your dashboard there will the the keys you need to use AreYouHuman in Blesta.

In Blesta Goto: 'packages' - 'order forms' - 'settings'

Copy/Paste the respective keys and save.

Done.

NOTE: I added it to the "registration" order form but it does not show up.

Our Platform is not listed at AreYouHuman. I had to select "not listed" in the drop down list.

Maybe someone from Blesta can look further in to this and have the folks at AreYouHuman add our platform to the list?

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Sorry about that half asleep haha.

No worries :)

Your suggetion put me on the right trail to find it.

 

Nonetheless, i could not get it to work. I entered the keys they provide in the AreYouHuman control panel, but the catpcha does not show up on the Blesta registration form --or anywhere for that matter.

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No worries :)

Your suggetion put me on the right trail to find it.

 

Nonetheless, i could not get it to work. I entered the keys they provide in the AreYouHuman control panel, but the catpcha does not show up on the Blesta registration form --or anywhere for that matter.

 

You need to click the sign up button. View this: http://screencast.com/t/kW3ddcG8Oodf

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I did, and i watched the video at your link.

 

I re-checked the settings in Blesta, and I even deleted the keys and re-pasted them.

 

Still not working.

 

When I click the register button at the bottom of the form it only shows a password error at the top because I did not fill out the form.

 

So I registered a dummy account and it still did not work.

 

I used AreYouHuman request form to have them add Blesta to their list. Not sure how much weight that will have with them, though.

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I did, and i watched the video at your link.

 

I re-checked the settings in Blesta, and I even deleted the keys and re-pasted them.

 

Still not working.

 

When I click the register button at the bottom of the form it only shows a password error at the top because I did not fill out the form.

 

So I registered a dummy account and it still did not work.

 

I used AreYouHuman request form to have them add Blesta to their list. Not sure how much weight that will have with them, though.

 

Site Name: Blesta Billing Area

Site URL: domain.com

Platform: Not Listed

Installation Instructions →

Game Style: Lightbox

Game Language: English

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You need to click the sign up button. View this: http://screencast.com/t/kW3ddcG8Oodf

Easy oversight.

Make sure that "human verification" is checked on the order form. This could be easily overlooked if you first created the order form and then added the "Are You Human" feature days or weeks latter.

This must be done to each order form that you want the "areyouhuman" "human verification" feature to work.

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