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My Recent Namecheap Module Experience


Bit Bayou

Question

I occasionally register domain names for my clients, but leave them in full control. Basically I add a service to their account using the Namecheap module, and either bill them accordingly or issue it free of charge to the customer per any contract agreement.
 
I've done this successfully a couple of times in the past; had no problems with .com and .net addresses.
 
In fact the account in question here today already had a .net domain registered this way.
 
I went to register a .me domain, but would receive this error:
 

blesta_ss.png

 

 

The phone number in the account was set as the contact work phone in the ###-###-#### format, which worked AS IS when I registered the .net previously. I know this because I would have changed it as need last time, and it hasn't been changed since.

 

Either way I came across https://www.namecheap.com/support/api/error-codes.aspx which states it basically needed to be in a +1.########## format since it was a US number.

 

I corrected the account information, and when I tried again I got the same red error box as pictured, but it was blank. I didn't get to screen capture it, but there was no actual message in the error box...

 

I then went to their website and was going to register it through them, and then transfer it later. The first attempt returned a 500 error, but the second attempt successfully registered the domain.

 

Seeing as my first attempt on their website produced error as well, I'd assume there was a temporary glitch in their system which may have caused a blank error dialog I had received previously, but I can't be 100% sure.

 

Sound familiar to anyone else?

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What's in the Module Log related to that transaction? The output from the module may give additional insight on why it failed.

 

Different TLDs have different requirements, so it's not all that surprising that something like a phone number missing the country phone code would cause it to fail. Managing all of these additional requirements per TLD can be a pain.

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https://api.namecheap.com/xml.response

<html><head><title>Object moved</title></head><body>
<h2>Object moved to <a href="/PredefinedResponses/500-UnhandledException.xml?aspxerrorpath=/xml.response">here</a>.</h2>
</body></html>

 

 

I remember now! I was trying to register ultimate.tattoo which was coming up as "Copyright" and a Namecheap rep told me they don't deal in those cases to avoid the hassle.. so no matter what I did, the domain was not going to register.

 

I eventually got it at enom :)

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