Blesta Extending Renewal Date Without Invoice Being Paid ..

[kikloo]

Hi,

 

I have a service for a client which is going to expire on 11th of July, and they have a 3 monthly billing period. So accordingly blesta has created the invoice for them from 11th July to 11th Oct which is fine but blesta has also extended the Date Renews to 11th Oct 2014 without the invoice being paid at all. Why blesta is changing renewal dates when the invoice is not even paid / closed ?

 

Thanks.

[Michael]

Hi,

 

I have a service for a client which is going to expire on 11th of July, and they have a 3 monthly billing period. So accordingly blesta has created the invoice for them from 11th July to 11th Oct which is fine but blesta has also extended the Date Renews to 11th Oct 2014 without the invoice being paid at all. Why blesta is changing renewal dates when the invoice is not even paid / closed ?

 

Thanks.

 

Because the renewal date is when the next invoice will be sent.

[kikloo]

What if the client does'nt wants to continue and does'nt pay ?? So their service is renewed without payment and blesta is going to do nothing about it

[Michael]

What if the client does'nt wants to continue and does'nt pay ?? So their service is renewed without payment and blesta is going to do nothing about it

 

Service doesn't renew until a invoice is paid settings are done by the billing section on the company. Suspend after --- days then the service will be suspended due to non payment.

[kikloo]

I still don't get it, why the renewal date is extended when the invoice has not been paid ?

[Michael]

I still don't get it, why the renewal date is extended when the invoice has not been paid ?

 

Right....

 

1. Invoice is invoiced... renewal date updates to next month.

2. Customer doesn't pay after 3 days (/settings/company/billing/invoices/ I've got Suspend Services Days After Due set to 3 Days)

3. Service gets suspended

4. Customer pays, service un-suspended

5. invoice is invoiced a month later, renewal date updates to next month.

6. Customer pays invoice

[kikloo]

So the renewal date is extended whether customer pays or not ...?

[Michael]

So the renewal date is extended whether customer pays or not ...?

 

yes as it's when the next invoice is due.

[Tyson]

The service renew date is bumped because an invoice was created for it. Whether a client pays for the invoice determines whether the service remains active, such as by how you have Blesta configured to suspend services. These are defined in the Invoice & Charge Options under [settings] -> [Company] -> [billing/Payment].

 

For example, if you have a service that renews every 7 days, and you have the Invoice Days Before Renewal set to 10, then an invoice will be created 10 days in advance (3 days before the new service term is set to begin). If you then set the Suspend Services Days After Due to 3 days, the client would have to pay for the service before, or on, the day that the service is set to begin, or it will be suspended.

[PauloV]

I think the problem is related to this: http://www.blesta.com/forums/index.php?/topic/2143-service-should-renew-when-paid-not-when-invoiced/?hl=invoice%20date

 

The "Confusing" name problem

 

This has to be changed

[Michael]

I think the problem is related to this: http://www.blesta.com/forums/index.php?/topic/2143-service-should-renew-when-paid-not-when-invoiced/?hl=invoice%20date

 

The "Confusing" name problem

 

This has to be changed

 

Confusing for 1%

[PhatPixel]

I'm interested to see that there are others that still find this Blesta functionality confusing.  I really think that what Blesta currently refers to as the Renewal Date (or Date Renews) would be best described as the Next Invoice Date.  The renewal date should relate to the service itself and not to the invoice scheduling, which can be a date managed by the system internally.

[PauloV]

++1

This should be alredy "fixed" and changed to anouther terminology to not confuse the 1% of us all and 100% of all our clients

[mrrsm]

+1, this is something that many people have pointed out to me as confusing until I explain it and then it is just annoying to them.

[serge]

+100:     it's very confusing word

 

service/product should have an expiration date,   200% of people understand that

 

"renewal date" word should be removed, it's mean nothing or so many different meaning (renewal date for invoice creation, date of service renewal when invoice paid, etc)

[Blesta Addons]

+100:     it's very confusing word

 

service/product should have an expiration date,   200% of people understand that

 

"renewal date" word should be removed, it's mean nothing or so many different meaning (renewal date for invoice creation, date of service renewal when invoice paid, etc)

This word should be changed to "Next Invoice" , you can do it via language file .