Understanding Ticket Piping

[mydigitalcontractor]

Hello,

 

I have worked with WHMCS quite a bit over the last 6 years and to setup email piping for tickets it is very simple. They give you a cron job in the admin that you setup and your tickets work and pipe back and forth - done.

 

With Blesta it has not been the same. I have setup the cron job in cpanel and the tickets pipe but are delayed by like a day sometimes.  I have read the documentation on it here:

http://docs.blesta.com/display/user/Support+Manager#SupportManager-EmailPiping

 

But honestly I need this "dumbed" down a bit. Where are these lines of code exactly? I don't see a etc/alias folder or anything else it is asking me to look at.

Can someone give me a step by step for dummies explanation as to how to seutp the piping to work for tickets every 5 minutes?

Also please tell me if I should use smtp or php for the mail routing. I have blamed this on php delays due to server spamming possibly but I am not sure if maybe I am missing something altogether.

 

Can someone give me a

 

1.

2.

3.

 

Step by step guide please?

 

Thanks in advance!

[Michael]

Please go to Mail > Forwarders > Add Forwarder > Advanced Options »

 

 

Now go to the support department. Click on piping you should get something like this:

 

/usr/bin/php /chroot/home/username/domain.com/html/billing/plugins/support_manager/pipe.php plugin/support_manager/ticket_pipe/index/2/

 

Please note mine is different as I use InterWorx not cPanel and I use Multi-company so you will get a 1 if you don't.

 

 

Now you need to put that code in this section: Pipe to a Program

 

now put the email address in the above (This is the email address you set in the support manager  for the email field).

 

Hope this helps you.

 

 

PS: If that doesn't work try: /usr/local/bin/php instead of /usr/bin/php

[mydigitalcontractor]

I am sorry but when I login to the blesta admin I do dnot see this:

Please go to Mail > Forwarders > Add Forwarder > Advanced Options »

 

Where is this Mail? I go to settings and see Email but there is no add forwarder in there? I know this questions must sound ridiculous since what you are saying seems quite simple but I just cannot find what you are showing me

Can you be even more specific on how to get to that? I can't find it.

[Blesta Addons]

I am sorry but when I login to the blesta admin I do dnot see this:

Please go to Mail > Forwarders > Add Forwarder > Advanced Options »

 

Where is this Mail? I go to settings and see Email but there is no add forwarder in there? I know this questions must sound ridiculous since what you are saying seems quite simple but I just cannot find what you are showing me

Can you be even more specific on how to get to that? I can't find it.

i think this is reffering to hosting control panel , exemple cpanel.

[mydigitalcontractor]

Ok this makes a little more sense but we do not use cpanel mail but google apps. Do we add a php forwarder in gmail settings on the email address or domain?

 

Also when enabling piping in the Blesta support department settings i get this error:  PHP Mailparse PECL not installed .. where can I get that and now do I install it?

 

WHMCS is so much easier to set this up on. Not sure why with Blesta as it is a great product is so difficult to setup something so simple

[Michael]

Ok this makes a little more sense but we do not use cpanel mail but google apps. Do we add a php forwarder in gmail settings on the email address or domain?

 

Also when enabling piping in the Blesta support department settings i get this error:  PHP Mailparse PECL not installed .. where can I get that and now do I install it?

 

WHMCS is so much easier to set this up on. Not sure why with Blesta as it is a great product is so difficult to setup something so simple

 

That's a requirement for Piping.. but it makes it harder because your using cPanel, which like everything done their way. http://forums.cpanel.net/f5/mailparse-php5-64412.html

 

WHMCS isn't easier because you'd still be hit by the same issue...

When that's done all you need to do is this: http://screencast.com/t/D80upGpr

 

Well the demo stopped me due to the demo. Put your best off contracting to your host if you can't get Mailparse workiing.

[Paul]

Hi @mydigitalcontractor! Is this still an issue for you? In Blesta there is only 1 cron job, and everything automated is scheduled in Blesta under Settings > Company > Automation. Ticket piping doesn't rely on the cron at all, but if you're using POP or IMAP, then it will. Ticket piping settings are available in Blesta under Support > Departments. Create or edit a department, and select Piping for email handling. Then, create a forwarder in cPanel to send mail to the path specified in "Piping Configuration".

 

If you have trouble with this, you can set up an actual mailbox, and select POP or IMAP instead, and enter those details. Blesta will then check the mail box every 5 minutes and look for tickets to create.

 

mailparse is required for email ticket handling, so just ensure that's present in your PHP.

[tenaki]

This is great, helped a lot. Can these little snippets be added to the docs somehow?

 

Still getting an error but that is to do with PHP Mailparse PECL I think and I have support working on it