Daniel B Posted August 20, 2014 Report Share Posted August 20, 2014 Allow the From Name in email templates to either parse tags, or be overridden by department specific settings. Right now the email can be overridden, but not the From Name. This can lead to things like From Sales: <support@email.com>, and there's no way to change that right now. Would be nice if we could just put {ticket.department_name} as an example. PauloV 1 Quote Link to comment Share on other sites More sharing options...
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