Email Templates With Wrong Urls

[Joseph H]

I have noticed that emails sent to customers for invoice due notices are sent with wrong url. I have installed blesta in directory domain.com/billing but emails sent have a "Pay Now" link directing to domain.com/clients/pay/method/213/ghfh.....

 

I have checked the payment url in email templates and its set to just {payment_url}. 

 

What Is the best way to fix this?

 

Thanks

[Michael]

Please check the root folder url on settings > system > general and check your cron url you have set up.

[Joseph H]

The cron url is just fine.. */5 * * * * /usr/bin/php /home/myusername/public_html/billing/index.php cron

[Daniel B]

what is the wrong part of the link?  Is it just missing the billing directory in the link? (site.com/clients instead of site.com/billing/clients?)  If this is the case, check to make sure you have your installation path correct at settings > system > general > root web directory

[Joseph H]

what is the wrong part of the link?  Is it just missing the billing directory in the link? (site.com/clients instead of site.com/billing/clients?)  If this is the case, check to make sure you have your installation path correct at settings > system > general > root web directory

 

Thanks for the suggestion, I did check that. The root web directory Is set fine /home/myusername/public_html/billing/ 

[John]

I also tried to fix this on my install, but to no avail. Instead, I simply added this to the .htaccess file at the root of the domain:

Options +FollowSymlinks -MultiViews
RewriteEngine On
RewriteBase /
RewriteRule ^client/(.*)  https://example.com/BLESTA-SUBDIR/client/$1 [R=301,NC,L]

Hope this helps.

[Blesta Addons]

that is a TIP not a FIX .

[Joseph H]

that is a TIP not a FIX .

 

Thats true, I hope we will get a word from Blesta Devs on this. As It was supposed to work without tweaks

 

I also tried to fix this on my install, but to no avail. Instead, I simply added this to the .htaccess file at the root of the domain:

Options +FollowSymlinks -MultiViews
RewriteEngine On
RewriteBase /
RewriteRule ^client/(.*)  https://example.com/BLESTA-SUBDIR/client/$1 [R=301,NC,L]

Hope this helps.

 

Thanks, let me give It a try and I will get back to you. 

[Joseph H]

I also tried to fix this on my install, but to no avail. Instead, I simply added this to the .htaccess file at the root of the domain:

Options +FollowSymlinks -MultiViews
RewriteEngine On
RewriteBase /
RewriteRule ^client/(.*)  https://example.com/BLESTA-SUBDIR/client/$1 [R=301,NC,L]

Hope this helps.

 

Worked for me.... I added just the bellow line tho. Thanks a lot.

 

Options +FollowSymlinks -MultiViews

RewriteRule ^client/(.*)  https://example.com/BLESTA-SUBDIR/client/$1 [R=301,NC,L]

[John]

that is a TIP not a FIX .

Agreed, I wish Blesta would look into this issue.

 

Worked for me.... I added just the bellow line tho. Thanks a lot.

 

Options +FollowSymlinks -MultiViews

RewriteRule ^client/(.*)  https://example.com/BLESTA-SUBDIR/client/$1 [R=301,NC,L]

 

You are welcome!

[Paul]

Can you take a look under Settings > System > Basic Setup for "Root Web Directory". Is this path correct, ie, does it include the full server path to, and including your billing sub-directory?

 

When Blesta runs via the cron, it can't tell what the URL is, and it relies on this setting to determine the path. At least, that's what it's suppose to be doing.

[Daniel B]

Can you take a look under Settings > System > Basic Setup for "Root Web Directory". Is this path correct, ie, does it include the full server path to, and including your billing sub-directory?

 

When Blesta runs via the cron, it can't tell what the URL is, and it relies on this setting to determine the path. At least, that's what it's suppose to be doing.

 

Yup, he's already checked that and said it was set correctly (this is what I initially thought of as well).

[Joseph H]

Can you take a look under Settings > System > Basic Setup for "Root Web Directory". Is this path correct, ie, does it include the full server path to, and including your billing sub-directory?

 

When Blesta runs via the cron, it can't tell what the URL is, and it relies on this setting to determine the path. At least, that's what it's suppose to be doing.

 

As @Daniel B said I I have set the path correctly

*/5 * * * * /usr/bin/php /home/myusername/public_html/billing/index.php cron

 

Where billing Is my directory

[Michael]

As @Daniel B said I I have set the path correctly

*/5 * * * * /usr/bin/php /home/myusername/public_html/billing/index.php cron

 

Where billing Is my directory

If it's cPanel try usr/local/bin/php 

[Daniel B]

As @Daniel B said I I have set the path correctly

*/5 * * * * /usr/bin/php /home/myusername/public_html/billing/index.php cron

 

Where billing Is my directory

 

 

If it's cPanel try usr/local/bin/php 

 

thought we were talking about the root web directory, not the cron...

[Joseph H]

thought we were talking about the root web directory, not the cron...

 

Opps, sorry I intended to post that on another post. And I just noted that even after editing the .htaccess Some templates were still sending the wrong url (ie.Invoice created) , I just had to go to edit and re-save the templates. And that did the trick

[Blesta Addons]

Opps, sorry I intended to post that on another post. And I just noted that even after editing the .htaccess Some templates were still sending the wrong url (ie.Invoice created) , I just had to go to edit and re-save the templates. And that did the trick

have you installed blesta in the root directory , then youhave moved to sub-directory ?

[Joseph H]

have you installed blesta in the root directory , then youhave moved to sub-directory ?

 

Nope, my first installation was In that directory. It works fine now after just clicking edit and re-saving again. I just changed the titles and all Is well now.  

 

I'm not sure of the cause of the problem tho.

[TangoKilo]

Having the exact same issue too. When the first invoice is generated, the pay now link goes to: https://domain.com/client/pay/method/etc... when it should be https://domain.com/manage/client/pay/method/etc

 

This ONLY happens with the first auto generated invoice. If I go to the client's invoice and manually hit the resend button, that generated email has a link that works properly.

 

I've applied the rewrite rule in .htaccess as per John's suggestion, and that's working, but it still doesn't explain the problem...

[Michael]

Having the exact same issue too. When the first invoice is generated, the pay now link goes to: https://domain.com/client/pay/method/etc... when it should be https://domain.com/manage/client/pay/method/etc

 

This ONLY happens with the first auto generated invoice. If I go to the client's invoice and manually hit the resend button, that generated email has a link that works properly.

 

I've applied the rewrite rule in .htaccess as per John's suggestion, and that's working, but it still doesn't explain the problem...

 

Is your root the same like this quoted above? 

 

The root web directory Is set fine /home/myusername/public_html/billing/ 

 

 

If so remove the billing bit in your case manage.