[Plugin] Support Manger Addons (Add Widget/badge)

[Blesta Addons]

Hello All .

THIS PLUGIN IS ONLY FOR THE CORE SUPPORT MANAGER

IF YOU WANT TO THANK ME WITH A LITTE DONATION , you can do it with PAYPAL DONATION from here

we bring free and exclusive content , this plugin extend the support manager plugin , will add a badge count of open tickets to admin and client side , and client widget support ticket in client dashboard .

with the plugin, you can :

- Add Badge Count for opened ticket in client and admin side . (this mod was inspired and cloned from our friend PauloV in his Support manager pro plugin )
- Add Widget for ticket in client dashboard .(this mod i have coded to achieve my request in this thread , and to make the link multilanguage , requested here  )

TODO LIST :

- Add setting to enable/disable the widget/badge .
 

Some screenshoot :

client badge

 
 
client widget
 

 


as always the installtion steps is :

1 - download the file our website
2 - upload the support_manager_addons folder inside plugin directory .
3 - goto plugins , and install Support Manager Addons .
4 - enjoy the free content .

The Plugin require a free subscription (Access) .

Best regards

[Michael]

Nice job mate.

 

To make it so it only shows the client the button when there's a "Awaiting reply" so they know there's a ticket which has been answered by a staff member go to: /plugins/support_manager_addons/controllers/client_tickets_count.php

 

Then replace this line:

'open' => $this->SupportManagerTickets->getStatusCount("not_closed", null, $this->client_id)

With:

'open' => $this->SupportManagerTickets->getStatusCount("awaiting_reply", null, $this->client_id)

[Michael]

Is there a way mate to get this to work on non blesta navigations? So if you have a theme which doesn't use the navigation where Blesta adds links to?

[Blesta Addons]

Is there a way mate to get this to work on non blesta navigations? So if you have a theme which doesn't use the navigation where Blesta adds links to?

normally it should work ... because it look to the link url .

if you have a custom link , what is the html output for this links .

[Blesta Addons]

Nice job mate.

 

To make it so it only shows the client the button when there's a "Awaiting reply" so they know there's a ticket which has been answered by a staff member go to: /plugins/support_manager_addons/controllers/client_tickets_count.php

 

Then replace this line:

'open' => $this->SupportManagerTickets->getStatusCount("not_closed", null, $this->client_id)

With:

'open' => $this->SupportManagerTickets->getStatusCount("awaiting_reply", null, $this->client_id)

good idea , i will add it next release .

[Michael]

normally it should work ... because it look to the link url .

if you have a custom link , what is the html output for this links .

 

Ah mine isn't a link where I want it is there a way to set what it looks for mate?

[Blesta Addons]

Ah mine isn't a link where I want it is there a way to set what it looks for mate?

to well understand , you mean the css styling ?

if yes , try using the css toolbox box and add your own style .

[Michael]

to well understand , you mean the css styling ?

if yes , try using the css toolbox box and add your own style .

 

Well it's made for the support text (url) location but I want it on a custom dropdown box where it has my name.

[Blesta Addons]

ahh ... you need the count box to a custom place ?

if so , put here the html output for that place .

[Michael]

ahh ... you need the count box to a custom place ?

if so , put here the html output for that place .

 

Here you go mate, this is in the structure.pdt.

            <ul class="nav navbar-nav navbar-right">
              <li class="dropdown"><a href="#" data-toggle="dropdown" class="dropdown-toggle"><?php $this->Html->_($client->first_name);?> <b class="caret"></b></a>
                <ul class="dropdown-menu">
                  <li><a href="<?php echo $this->Html->safe($this->client_uri . "main/edit/");?>"><i class="fa fa-edit fa-fw"></i> Manage Account</a></li>
                  <li><a href="//<?php echo $this->Html->safe($this->Html->ifSet($system_company->hostname)); ?>/billing/"><i class="fa fa-circle-o fa-fw"></i> Return to Portal</a></li>
                  <li class="divider"></li>
                  <li><a href="<?php echo $this->Html->safe($this->client_uri . "logout/");?>"><i class="fa fa-sign-out fa-fw"></i> Log Out</a></li>
                </ul>
              </li>
            </ul>

[Blesta Addons]

i mean the HTML output and not the code source ...

also spicify wich place you need it .

[Michael]

i mean the HTML output and not the code source ...

also spicify wich place you need it .

 

I'm not sure what you mean by html output mate? And here:

 

[Blesta Addons]

I mean the source code from the page in the browser. something like

 

            <ul class="nav navbar-nav navbar-right">
              <li class="dropdown"><a href="#" data-toggle="dropdown" class="dropdown-toggle"> Mike <b class="caret"></b></a>
                <ul class="dropdown-menu">
                  <li><a href="blesta/main/edit/" ><i class="fa fa-edit fa-fw"></i> Manage Account</a></li>
                  <li><a href="//your_hostname.com/billing/"><i class="fa fa-circle-o fa-fw"></i> Return to Portal</a></li>
                  <li class="divider"></li>
                  <li><a href="blesta/logout/"><i class="fa fa-sign-out fa-fw"></i> Log Out</a></li>
                </ul>
              </li>
            </ul>

but in my opinion , from your sceenshoot , it has no sense to make the count near to the name , and there is no link to the support manager !!!

[PauloV]

Great Work, simple and very useful

 

Blesta, could add by default many of these feutures athat we togetter have added on Support Manager, to be native

 

I give 100% of my Support Manager Pro, rights to Blesta integrate as Native, I really dont mind and it will benifitiate all of us

 

P.S - Did you already see the "CORE" on the next Support Manager? it will be sweet

[FiRaRi]

i want to try this plıgin. but take this error message "Support Manager plugin must be installed to use this plugin."

 

i use support manager pro PauloV

[Blesta Addons]

i want to try this plıgin. but take this error message "Support Manager plugin must be installed to use this plugin."

 

i use support manager pro PauloV

 

this addons for  core support manager .

 

support manager pro of  PauloV is already has this feature .

[Doctrine]

this addons for  core support manager .

 

support manager pro of  PauloV is already has this feature .

And where to activate the client widget?

[Blesta Addons]

It should be activated auto . When you log as cleint a new cleint widget shiuld appear .

[Doctrine]

It should be activated auto . When you log as cleint a new cleint widget shiuld appear .

 

At support manager pro its not appear by auto. I just only want the client widget.

[Blesta Addons]

At support manager pro its not appear by auto. I just only want the client widget.

You should request this To PaulV .

[PauloV]

At support manager pro its not appear by auto. I just only want the client widget.

In client area the badge only shows if there is any ticket waiting an response from any admin/staff

Exemple: In admin open a ticket for that client or respond a ticket from that client

[kpmedia]

Is this supposed to work for the admin area? Because it does not.

 

Clients check their emails, so I'm not really worried about them. It's us admins that spend so much time here, and the speech bubbles (badges, whatever) are a good time saver.

[Doctrine]

Not working anymore in 3.5.2

 

Sorry to hear. That shuld be great!

[Blesta Addons]

it was never/ever worked in v 3.2 .

 

this plugin need at least blesta 3.3 and above .

[kpmedia]

I think I was using 3.4, and it did not work.

Does this plugin simply add the bubbles? That's what I want (and not replace Support Manager).

 

I'll try again with the current version soon.