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Tickets Auto-Import Not Working Properly


Zack Magee

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Hello,

 

I have a Blesta installation running on a Linux virtual server. This server is not used by anything other than Blesta (and has Confluence running on it too). It is a CentOS 6.5 box, ample specifications.

 

I have it set to import messages from an IMAP server. When the cron runs every 5 minutes, I see the message get deleted from the mailbox. However, the message does not get imported as a ticket. "Allow only clients to open or reply to tickets" is not checked, and all the information is correct (which is confirmed by the ticket getting deleted).

 

Selinux is disbaled.

PHP 5.4.36

Apache/2.2.15

 

Mailparse and IMAP php extensions have been included when it was built. I'm at a loss. Can someone assist, or at very minimum suggest a good place to start? Thanks!

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