drolfe Posted March 25, 2015 Report Share Posted March 25, 2015 HI all, I'm just used to the whmcs cron email that I get ever night telling me if I need to turn things off, payment reminders and auto suspensions etc... Just wondering what the blesta version of this is ? Regards, Daniel Quote Link to comment Share on other sites More sharing options...
0 drolfe Posted March 27, 2015 Author Report Share Posted March 27, 2015 ah ok I found the group settings to enable this in settings => system => staff-groups Michael 1 Quote Link to comment Share on other sites More sharing options...
0 Tyson Posted March 25, 2015 Report Share Posted March 25, 2015 Blesta doesn't send a single daily email regarding multiple settings, like you mentioned. Blesta sends individual emails for things like payment reminders, suspension notices, etc. when the cron determines such an email should be sent. As an admin, you can subscribe to those emails so that you receive them when a client does as well. You can enable that per email under [My Info] -> [Notices]. A description of what each email template is used for is also available under [settings] -> [Emails] as well as in the documentation. drolfe and Michael 2 Quote Link to comment Share on other sites More sharing options...
0 drolfe Posted March 27, 2015 Author Report Share Posted March 27, 2015 Blesta doesn't send a single daily email regarding multiple settings, like you mentioned. Blesta sends individual emails for things like payment reminders, suspension notices, etc. when the cron determines such an email should be sent. As an admin, you can subscribe to those emails so that you receive them when a client does as well. You can enable that per email under [My Info] -> [Notices]. A description of what each email template is used for is also available under [settings] -> [Emails] as well as in the documentation. Hi I don't have any options in that section to select ? see attached Quote Link to comment Share on other sites More sharing options...
0 Tyson Posted March 27, 2015 Report Share Posted March 27, 2015 Yes, you need to first enable those notices under Staff Groups in order for staff from those groups to subscribe to the email notices. Quote Link to comment Share on other sites More sharing options...
0 drolfe Posted May 21, 2015 Author Report Share Posted May 21, 2015 Hi, This still doesn't work, I get all the ticket emails but none of the admin notice emails :-( What am I missing here ? Please see attached Quote Link to comment Share on other sites More sharing options...
0 Michael Posted May 21, 2015 Report Share Posted May 21, 2015 Hi, This still doesn't work, I get all the ticket emails but none of the admin notice emails :-( What am I missing here ? Please see attached admin notices are on a daily basis or if something isn't working. It could be related to the email system are you using PHPMail or SMTP? Quote Link to comment Share on other sites More sharing options...
0 drolfe Posted May 22, 2015 Author Report Share Posted May 22, 2015 admin notices are on a daily basis or if something isn't working. It could be related to the email system are you using PHPMail or SMTP? Hi, I"m using google apps, SMTP note this is working for our support department .. Regards, Daniel Quote Link to comment Share on other sites More sharing options...
0 Michael Posted May 22, 2015 Report Share Posted May 22, 2015 Hi, I"m using google apps, SMTP note this is working for our support department .. Regards, Daniel There's two set-ups. Tickets => set-up is under the department. Blesta itself => set-up is under Settings > Company > Emails > Mail set-up Quote Link to comment Share on other sites More sharing options...
0 drolfe Posted May 22, 2015 Author Report Share Posted May 22, 2015 There's two set-ups. Tickets => set-up is under the department. Blesta itself => set-up is under Settings > Company > Emails > Mail set-up Ah ok there is a difference, tickets is setup as imap (google apps) But blesta itself is using smtp. having said that clients do get their invoices etc wouldn't client invoices and admin emails be using the blesta settings ? Regards, Daniel Quote Link to comment Share on other sites More sharing options...
0 Michael Posted May 22, 2015 Report Share Posted May 22, 2015 Ah ok there is a difference, tickets is setup as imap (google apps) But blesta itself is using smtp. having said that clients do get their invoices etc wouldn't client invoices and admin emails be using the blesta settings ? Regards, Daniel Yeah correct, so that's weird. Quote Link to comment Share on other sites More sharing options...
0 drolfe Posted May 24, 2015 Author Report Share Posted May 24, 2015 Anyone know any other troubleshooting I can do from the cli, maybe some log files Regards, Daniel Quote Link to comment Share on other sites More sharing options...
0 serge Posted May 24, 2015 Report Share Posted May 24, 2015 maybe in other logs, but at least in syslog & using keyword search like imap, smtp Quote Link to comment Share on other sites More sharing options...
0 drolfe Posted May 25, 2015 Author Report Share Posted May 25, 2015 Hi, No nothing in the logs im afraid What are the next steps to get to the bottom of the missing admin notices ? Regards Daniel Quote Link to comment Share on other sites More sharing options...
0 Michael Posted May 25, 2015 Report Share Posted May 25, 2015 Hi, No nothing in the logs im afraid What are the next steps to get to the bottom of the missing admin notices ? Regards Daniel I would wait for when the guys are in not sure if they are open today as it's Memorial Day over in the USA, and bank holiday here in the uk. Quote Link to comment Share on other sites More sharing options...
0 Paul Posted May 26, 2015 Report Share Posted May 26, 2015 I'm not sure I understand the issue completely. Is it the Staff Ticket Assigned, Staff Ticket Updated, Staff Ticket Updated (Mobile) email templates (Settings > Company > Emails) that are not coming through? Have you modified these templates at all? If they contain errors (ie invalid tags or conditionals) then they may be producing an error when Blesta attempts to send the notices. If you paste the content of each template that you're having trouble with we can take a look. Quote Link to comment Share on other sites More sharing options...
0 drolfe Posted May 30, 2015 Author Report Share Posted May 30, 2015 I'm not sure I understand the issue completely. Is it the Staff Ticket Assigned, Staff Ticket Updated, Staff Ticket Updated (Mobile) email templates (Settings > Company > Emails) that are not coming through? Have you modified these templates at all? If they contain errors (ie invalid tags or conditionals) then they may be producing an error when Blesta attempts to send the notices. If you paste the content of each template that you're having trouble with we can take a look. Hi no I haven't made any changes to any of the default templates My clients invoice emails go out fine, helpdesk/support emails are fine. But I can't get the admin notices to come through to me. I never know when an invoice is overdue or services need to be cancelled without checking blesta daily Regards, Daniel Quote Link to comment Share on other sites More sharing options...
0 Tyson Posted June 1, 2015 Report Share Posted June 1, 2015 What are your settings for Payment Due Notices? Check under [settings] -> [billing/Payment] -> [Payment Due Notices]. You may have the client group overriding the company values, so be sure to also check under [settings] -> [Client Groups] -> (edit a client group). Is the cron task for Payment Reminders enabled under [settings] -> [Automation]? Has it run recently? Do clients get these notices? You could check under their Mail Log to see. Quote Link to comment Share on other sites More sharing options...
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drolfe
HI all,
I'm just used to the whmcs cron email that I get ever night telling me if I need to turn things off, payment reminders and auto suspensions etc...
Just wondering what the blesta version of this is ?
Regards, Daniel
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