Austin Posted April 20, 2015 Report Share Posted April 20, 2015 Hi, I have run into an issue regarding file uploads through the support manager. The directory that is should upload to is writeable, but anytime a client or myself try to upload an attachment the error "The file could not be written" is returned. Any ideas on the cause? Quote Link to comment Share on other sites More sharing options...
0 Michael Posted April 20, 2015 Report Share Posted April 20, 2015 1. Is the upload folder writeable: Settings > System > General > Uploads. 2. is their the correct folders in the uploads folder? -- uploads ---- 1 ------ support_manager_files 3. Do you have enough PHP Upload file size etc? PauloV 1 Quote Link to comment Share on other sites More sharing options...
0 Austin Posted April 25, 2015 Author Report Share Posted April 25, 2015 Interesting, that folder was missing. All fixed now, thank you! Michael 1 Quote Link to comment Share on other sites More sharing options...
0 Michael Posted April 25, 2015 Report Share Posted April 25, 2015 Interesting, that folder was missing. All fixed now, thank you! No problem mate, yeah it's there when the support manager is installed but if the upload folder permissions or location isn't correct or done after it gets missed. serge 1 Quote Link to comment Share on other sites More sharing options...
0 ariq01 Posted April 26, 2015 Report Share Posted April 26, 2015 1. is their the correct folders in the uploads folder? -- uploads ---- 1 ------ support_manager_files I have the correct folder. But maybe i miss configured permission for that folders above. Can you tell me, what is permission of uploads, 1, and support_manager_files ? 644 or 755 or 777 ? Quote Link to comment Share on other sites More sharing options...
0 Michael Posted April 26, 2015 Report Share Posted April 26, 2015 I have the correct folder. But maybe i miss configured permission for that folders above. Can you tell me, what is permission of uploads, 1, and support_manager_files ? 644 or 755 or 777 ? You just need the uploads folder to have 777. the rest it doesn't matter. But you have to remember the blesta has to be on the same domain as the emails you are piping in. @domain.com emails won't pipe on another server. Quote Link to comment Share on other sites More sharing options...
Question
Austin
Hi,
I have run into an issue regarding file uploads through the support manager. The directory that is should upload to is writeable, but anytime a client or myself try to upload an attachment the error "The file could not be written" is returned.
Any ideas on the cause?
Link to comment
Share on other sites
5 answers to this question
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.