We're a small hosting company and we're currently using WHMCS. I personally hate it because it does not work (or there is no clear cut way) to make it work for our business model and with a really upset clientbase when we first introduced the billing system and people getting emails daily for domains was crazy. Long story short, I have little confidence in them but because we've used the product for around 4 years (and still not setup correctly!!!) we're moving our infrastructure to a new server and we're in the market for a good product.
Here are our "needs", please can you confirm if you match (can match it / we build it to match):
- We provide hosting services, broadband,domains, ssl and then some once-off services. Do you support these that we would at minimum be able to setup these services as products?
- Most of our clients work on a debit order system (SagePay is the merchant). Do you have a SagePay plugin available?
- We give our clients the registration month free (unless it falls on the last 3 days of the month and then we'll give you a whole month free). This would mean that we setup your account + domain today but you should not be invoiced for the month (only on invoice date) or have a rule set in place that we credit the user (might make more sense). This is only related to hosting as other products like domains are not included in this.
- We're looking for a modern solution (looks like you might be winning here) which can support stuff like Bootstrap and know that our code will not disrupt hundreds of thousands of lines of useless styling code defined by the base templates. What templating engine do you use? WHMCS uses the painfully outdated Smarty Engine which is a crime to enforce on any developer. How much control do we really have over the look and feel and do you also have 3 stylesheets per template which just really is overkill?
- Do you integrate with any domain registrars / can domain registration be done at client level?
- Do you support one-time products?
- I understand that most of the source code remains unencrypted (which is great). Where do you stand on security issues / vulnerabilities?
- Lastly, do you use an existing framework such as Zend, Cake or Laravel or is it a custom framework? If so, what development architectural pattern (such as MVC) do you use?
I would really appreciate your feedback in making a decision here. I am really happy to use something better but need to at least know it is better without having to invest installation and configuration time to only find out it's not suitable.
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nVee
Hi there,
We're a small hosting company and we're currently using WHMCS. I personally hate it because it does not work (or there is no clear cut way) to make it work for our business model and with a really upset clientbase when we first introduced the billing system and people getting emails daily for domains was crazy. Long story short, I have little confidence in them but because we've used the product for around 4 years (and still not setup correctly!!!) we're moving our infrastructure to a new server and we're in the market for a good product.
Here are our "needs", please can you confirm if you match (can match it / we build it to match):
- We provide hosting services, broadband,domains, ssl and then some once-off services. Do you support these that we would at minimum be able to setup these services as products?
- Most of our clients work on a debit order system (SagePay is the merchant). Do you have a SagePay plugin available?
- We give our clients the registration month free (unless it falls on the last 3 days of the month and then we'll give you a whole month free). This would mean that we setup your account + domain today but you should not be invoiced for the month (only on invoice date) or have a rule set in place that we credit the user (might make more sense). This is only related to hosting as other products like domains are not included in this.
- We're looking for a modern solution (looks like you might be winning here) which can support stuff like Bootstrap and know that our code will not disrupt hundreds of thousands of lines of useless styling code defined by the base templates. What templating engine do you use? WHMCS uses the painfully outdated Smarty Engine which is a crime to enforce on any developer. How much control do we really have over the look and feel and do you also have 3 stylesheets per template which just really is overkill?
- Do you integrate with any domain registrars / can domain registration be done at client level?
- Do you support one-time products?
- I understand that most of the source code remains unencrypted (which is great). Where do you stand on security issues / vulnerabilities?
- Lastly, do you use an existing framework such as Zend, Cake or Laravel or is it a custom framework? If so, what development architectural pattern (such as MVC) do you use?
I would really appreciate your feedback in making a decision here. I am really happy to use something better but need to at least know it is better without having to invest installation and configuration time to only find out it's not suitable.
Thank you!
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