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Paypal Billing Agreements


Rocketz

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It would be great if Blesta could support paypal billing agreements. This way, we can drop paypal subscriptions. If someone downgrades, upgrades, adds a service, etc, you need to cancel the subscription, and have the customer set it back up again. 

 

It's a very tedious process, especially when there's something simpler available with Paypal. The goal is the least amount of work a customer has to do, the better. Customers want things to just *work* and not have to perform billing's job. 

 

Can we get this feature put in place in the near-ish future please? 

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Yup, cancelling the subscription is only one part of the problem. It's also the easiest one since we (talking about all of us providers) can do it. It's just an extra step.

 

The problem comes from when a customer edits their service in some way. It means cancelling the subscription, and really coaching the customer on setting the subscription back up, an explaining why it needs to be done this way for recurring payments. Customers mostly understand, but they don't like hearing "well, it's just the way it is with our current software"

 

As a big goal, we should never have to make the customer do anything when it comes to billing and payments. If they want to setup a recurring subscription, they should just be able to set it and forget it. No one likes the hassle of setting up subscriptions again :) 

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  • 4 weeks later...

if well i understand the billing agreement , it mean  recurring subscription with undefined amount  ?

 

When you start one up, the client goes to the paypal billing agreement, signs in, accepts, goes back to the site.

Then when you place an order it then uses the billing agreement to make the payment and you cancel it cancels it, but you use the same agreement when they make more orders.

GoDaddy do it which is how I know.

 

https://uk.godaddy.com/help/adding-paypal-as-a-payment-method-3403

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so if i well understand

 

in client order page when he select paypal .

- he will redirected to the agreement page .

- after accept , he will redirected to the order payment page .

- when he click in paypal button page , normally it will not redirect them the to paypal payment page , it will just send a request to the paypal to apply the payment with the agrement .

 

something like a merchant gateway ?

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