Squidix Web Hosting Posted November 3, 2015 Report Share Posted November 3, 2015 Steps: 1. Send an email to a support dept. Put a subject, leave the body empty. 2. Check the support admin. It will say "Open (1)" but there will be no tickets in the list. The ticket item in the database has been created, but the initial reply/message has not. On 3.6. Link to comment Share on other sites More sharing options...
Paul Posted November 3, 2015 Report Share Posted November 3, 2015 I believe the ticket is not shown because no reply was created. Either tickets with no replies should be displayed, or a sort of "No content" reply should be created if no content exists. CORE-1877 Michael 1 Link to comment Share on other sites More sharing options...
Tyson Posted February 10, 2016 Report Share Posted February 10, 2016 This issue is resolved with CORE-1877 in v4.0.0 of Blesta. Michael 1 Link to comment Share on other sites More sharing options...
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