Fantasma Posted November 24, 2015 Report Share Posted November 24, 2015 If you add a secondary contact, that you then give permission to be able to access Invoices (and/or perhaps other permissions), invoice creation notification emails only get sent to that person, instead of both primary contact and the secondary contact you also gave permissions to billing for. Yes, this is a bug. NO, do not try and say that "you gave this person permission to view and work with a certain part of your account, that OBVIOUSLY MEANS you dont need access or email alerts anymore!" No dream-land logic or round-about excuses please. Link to comment Share on other sites More sharing options...
Tyson Posted November 25, 2015 Report Share Posted November 25, 2015 I'm surprised you took the time to claim the issue is certainly a bug. I think the expectation to receive "dream-land logic or round-about excuses" for the current behavior is rather presumptuous and partially shuns us from having an open-minded dialogue on the issue. The contact permissions dictate page content access rather than back-end system behavior, like sending an email. This is similar to staff permissions. I think if you disable all contact permissions, you'll find that the contact still receives invoice delivery emails for new invoices. This is not because the permissions are incorrect, but rather the nature of a "Billing"-type contact. The system is designed to favor billing contacts for invoice delivery email, so if any exist, only the billing contacts--and not the client himself--will receive invoice delivery emails. Many companies setup billing contacts this way so that they don't need to bother with receiving invoices intended for their internal Billing department. Maybe there is more we can do to improve these types of behavior in Blesta, and I'm open to suggestions. Michael 1 Link to comment Share on other sites More sharing options...
Paul Posted November 25, 2015 Report Share Posted November 25, 2015 If you create a billing contact, and want notices to go to the primary contact as well -- add another billing contact using the primary contact details. Both billing contacts will receive the emails. Perhaps a granular per-contact setting for email notices would be ideal, allowing each particular email to be toggled on/off for each contact. We have had several people say that their primary contact is the CEO/Director/IT Head/Board Member/etc etc and that they do not want them to receive invoice emails. Setting up a specific billing contact, causes all billing related emails to go to that person instead for this very reason. Michael 1 Link to comment Share on other sites More sharing options...
Fantasma Posted November 26, 2015 Author Report Share Posted November 26, 2015 Having the software make a massive decision such as this, FOR the customer -- with no notice at all! -- is beyond your scope of power or almost incredulous pushing to do things a certain way that is an nonconformity to what 99% of your market expects should happen.. A simple "Should Primary Account Holder Continue to Receive Billing Related Alerts?" YES/NO -- would solve this bug. Link to comment Share on other sites More sharing options...
Tyson Posted November 30, 2015 Report Share Posted November 30, 2015 I appreciate your desire for a setting to control this behavior, and this is something we will consider. However, I must disagree with your 99% statistic, unless you can provide quantifiable evidence for it? If so, a resolution for the current behavior will be coming forthwith. Michael 1 Link to comment Share on other sites More sharing options...
Cody Posted December 2, 2015 Report Share Posted December 2, 2015 I admire Fantasma's passion. Closing as not a bug though, because it's not a bug. I encourage you to open a feature request to allow the community to discuss your proposal. Michael 1 Link to comment Share on other sites More sharing options...
Recommended Posts