SkylarM Posted July 17, 2013 Report Share Posted July 17, 2013 Two things that would be nifty to have: Cancellation reason -- when a client cancels, give them a text box to say WHY they are canceling. Configurable credit for remaining time - if a client cancels with 25 days left, I'd like to issue an account credit for the remaining amount. FRH Dave and Michael 2 Quote Link to comment Share on other sites More sharing options...
Michael Posted July 17, 2013 Report Share Posted July 17, 2013 Good suggestion maybe even make them a promotion code to save that, but it has to be a optional thing so like tick boxes (settings on the settings pages). FRH Dave 1 Quote Link to comment Share on other sites More sharing options...
xiam Posted July 17, 2013 Report Share Posted July 17, 2013 Good idea, the configurable credit would be good to have options for only select packages and products, as some items that can be canceled may incur fees for early termination. Quote Link to comment Share on other sites More sharing options...
FRH Dave Posted July 18, 2013 Report Share Posted July 18, 2013 Good suggestion maybe even make them a promotion code to save that, but it has to be a optional thing so like tick boxes (settings on the settings pages). Yes, I would LOVE to see this, but it would still need manual review. I wouldn't want it to automatically send a retention offer. Can you imagine if someone goes in to cancel their spouse's account because they're recently passed away, and the host sends out an unfortunately-worded "We're just DYING to earn your business back!" email? Quote Link to comment Share on other sites More sharing options...
Michael Posted July 18, 2013 Report Share Posted July 18, 2013 Yes, I would LOVE to see this, but it would still need manual review. I wouldn't want it to automatically send a retention offer. Can you imagine if someone goes in to cancel their spouse's account because they're recently passed away, and the host sends out an unfortunately-worded "We're just DYING to earn your business back!" email? Or abuse the tool to get a promotion code which for instance could save them more than they paid for (A way to try and keep the customer) Quote Link to comment Share on other sites More sharing options...
Paul Posted July 18, 2013 Report Share Posted July 18, 2013 I've added the cancel reason suggestion to CORE-590 and tentatively assigned it to version 3.1. The credit for cancelling early should be included in proration. Michael 1 Quote Link to comment Share on other sites More sharing options...
Blesta Addons Posted October 4, 2014 Report Share Posted October 4, 2014 any update for this ? Quote Link to comment Share on other sites More sharing options...
srn Posted May 4, 2016 Report Share Posted May 4, 2016 While https://dev.blesta.com/browse/CORE-590 exists for the cancellation reason, canceling a service currently doesn't prorate. I'm assuming it's still a new feature since nothing about proration or credits appears in the Services::cancel method. It looks to me like just calling prorate won't always work because prorate won't do anything if an override_price is set. Quote Link to comment Share on other sites More sharing options...
Paul Posted May 4, 2016 Report Share Posted May 4, 2016 While https://dev.blesta.com/browse/CORE-590 exists for the cancellation reason, canceling a service currently doesn't prorate. I'm assuming it's still a new feature since nothing about proration or credits appears in the Services::cancel method. It looks to me like just calling prorate won't always work because prorate won't do anything if an override_price is set. Settings > Company > Billing/Payment > Invoice and Charge Options: Allow Prorated Credits to be Issued for Service Downgrades Michael 1 Quote Link to comment Share on other sites More sharing options...
Blesta Addons Posted May 4, 2016 Report Share Posted May 4, 2016 Cancel Reason is still wanted Quote Link to comment Share on other sites More sharing options...
srn Posted May 5, 2016 Report Share Posted May 5, 2016 Here is my bug report then http://www.blesta.com/forums/index.php?/topic/6433-canceling-service-does-not-result-in-a-credit/ Quote Link to comment Share on other sites More sharing options...
Paul Posted May 9, 2016 Report Share Posted May 9, 2016 I have placed this into the "Short Term" bucket, and added a comment to CORE-1267 which describes a "Cancellation Request" section, and effectively makes this into a fully featured.. feature. Would love some feedback. https://dev.blesta.com/browse/CORE-1267?focusedCommentId=13059&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-13059 Quote Link to comment Share on other sites More sharing options...
Michael Posted May 9, 2016 Report Share Posted May 9, 2016 I have placed this into the "Short Term" bucket, and added a comment to CORE-1267 which describes a "Cancellation Request" section, and effectively makes this into a fully featured.. feature. Would love some feedback. https://dev.blesta.com/browse/CORE-1267?focusedCommentId=13059&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-13059 +1 maybe billing tab? Quote Link to comment Share on other sites More sharing options...
Paul Posted May 9, 2016 Report Share Posted May 9, 2016 +1 maybe billing tab? That seems to make more sense, updated my comment. Billing > Cancellation Requests Michael and domaingood 2 Quote Link to comment Share on other sites More sharing options...
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