Translate Phrase In Support Manager

[Blesta Addons]

when the staff change status ticket or re-open a closed ticket , it show in the reply page a alert box with the info about the status changed and date .

 

this info is not translated , i have searched some view files but i can't find where i can make it translatable .

The status has been changed to XXXXX . Feb 14 2016 12:55 AM by mohamed anouar

only the status is in multi-language mode .

 

 

note i have translated all the language files . and tested with 3 languages .

 

i don't have time to spend in searching files & files to find where this come . wich file i should look in it ?

 

also i think this line should be in multi-languages format .

 

also i norticed that the client side , the titles pages is not showed !!!

[Michael]

when the staff change status ticket or re-open a closed ticket , it show in the reply page a alert box with the info about the status changed and date .

 

this info is not translated , i have searched some view files but i can't find where i can make it translatable .

 

note i have translated all the language files . and tested with 3 languages .

 

i don't have time to spend in searching files & files to find where this come . wich file i should look in it ?

 

also i think this line should be in multi-languages format .

 

also i norticed that the client side , the titles pages is not showed !!!

 

The title is already been informed about and a fix is available for the other bit I'm not sure.

[Blesta Addons]

Hello Micke.

 

thanks for the reply . see my response in other thread for a better solution .

 

waiting the staff for the other issue .

[Tyson]

when the staff change status ticket or re-open a closed ticket , it show in the reply page a alert box with the info about the status changed and date .

 

this info is not translated , i have searched some view files but i can't find where i can make it translatable .

The status has been changed to XXXXX . Feb 14 2016 12:55 AM by mohamed anouar

only the status is in multi-language mode .

 

 

note i have translated all the language files . and tested with 3 languages .

 

i don't have time to spend in searching files & files to find where this come . wich file i should look in it ?

 

also i think this line should be in multi-languages format .

 

The log message, e.g.

The status has been changed to XXXXX . Feb 14 2016 12:55 AM by mohamed anouar

..is two separate definitions. The first sentence can be translated at the bottom of the support_manager_tickets language file (SupportManagerTickets.log.status), while the second sentence can be translated in the admin_tickets language file (AdminTickets.reply.log_date).

[Blesta Addons]

as i have descriped in my first post , all languages files was translated . 

 

i have also changed the en_us languages as you told me , but still the same problem , this sentence is displayed in English in any other language .

 

i have decided to search the source of this problem , and i have surprised , the whole sentence was saved in database as a log type .!!!!! 

 

for a multi-languages system this should not be happen in any case ...... it was better to save something like .

{SupportManagerTickets.log.status} mohamed anouar.

rather than saving the translated phrase (Assigned to mohamed anouar.) 

{SupportManagerTickets.log.status} {SupportManagerTickets.status.closed}

rather than "The status has been changed to مغلقة." . 

 

from the above solution we can easily translate the saved status log to the user language .

 

IS TRUE that is not a trivial issue , but is not professional to see two languages in one sentence . 

 

maybe my opinion can help to improve the actual scenario . 

[Tyson]

as i have descriped in my first post , all languages files was translated . 

 

i have also changed the en_us languages as you told me , but still the same problem , this sentence is displayed in English in any other language .

 

i have decided to search the source of this problem , and i have surprised , the whole sentence was saved in database as a log type .!!!!! 

 

The log is a reply, stored in the language it was written in (company's language), similar to replies from staff or clients. What behavior do you expect to see here?

[Blesta Addons]

The log is a reply, stored in the language it was written in (company's language), similar to replies from staff or clients. What behavior do you expect to see here?

 

my staff will not answer with the company's language , they should reply with the client language that understand

 

also the log is shown as a info not as a answer , so is better that the status info should be in the client language . is so pad to have all the page in Spanish language and some info with other language .

 

this is just my 2 cent , the better behavior is that the status/log should be shown in the language's client .