09-01-2011 08:26 PM
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invoices problems
please help
i have 2 problems with invoices
1- auto create invoice for suspended services i don't know why ?
for example :-
when client didn't renew his service normally he has due invoice but after next due date auto create anther due invoice and keep create invoices regardless client stop pay any more.
how to stop system to keep create invoice for suspend services ?
2- merge invoices
for example :-
client has 2 services due in same date system create one invoice for both if he want renew one of them i can't execute one of them even i delete line of service he wont renew and invoice will display price for both services
how could i solve this problem to make system create separate invoice for each services in same due date ?
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Issue Details
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Category Unknown
Status Not a Bug
Priority 1 - Highest
Affected Version 2.5
Fixed Version (none)
Users able to reproduce bug
0
Users unable to reproduce bug
0
Assigned Users
(none)
Tags
(none)
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09-03-2011 12:50 PM
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where's support ?? any help please ?
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09-12-2011 12:41 AM
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Blesta Developer
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This is not the place to ask for help. This area is for bug reports only.
1. What you've submitted is not a bug request. Blesta does not stop billing suspended services. If you wish to stop billing service simply cancel the service.
2. As stated above, suspending a service or removing that item from the line items does not cancel the service. You must instead cancel the service.
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09-26-2011 09:06 AM
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and i think this is bug most bug you have to fix it
and im asking for help to reply me to fix it for next versions because many customers complaint for sending invoices emails for suspended services and i can't cancel all suspended services its doesn't make any sense keep in mind if any customer want back to renew this services he has to pay all suspended period due or i have to create new services for him and some other scared to renew when see all this invoices due.
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09-27-2011 09:54 AM
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Senior Member
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Quote:
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Originally Posted by m0hamedessam
and i think this is bug most bug you have to fix it
and im asking for help to reply me to fix it for next versions because many customers complaint for sending invoices emails for suspended services and i can't cancel all suspended services its doesn't make any sense keep in mind if any customer want back to renew this services he has to pay all suspended period due or i have to create new services for him and some other scared to renew when see all this invoices due.
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For that there are a setting in blesta to disable creating invoice for suspended services , check setting -> billing/Payment Settings -> Invoice Suspended Services .
i hope this work for you . |
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09-30-2011 12:07 PM
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Thanks
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