what was that?

[joehark]

I am starting the installation. I have unzipped the download. I am watching and listening to the installation video. At the 27 seconds mark, I think what I am hearing is,

"first let's upload our con directory above our public_html"

What is "our con directory?" I've listened 10 times, trying to determine if he is saying "cron" but there definitely is no "r" in what he is saying. But I see no "con" directory in my download.

The video it self is so fuzzy and the screen shot zoomed back so far, and the motion so fast that I can't see what is actually being moved or where it is moved to. Expanding to full screen does not help.

So, I go to the Manual > Installing Blesta > 2 Place the cron directory and its contents above public_html.

So it *is* cron, not con. I go back and listen again. Nope - it definitely says "con" not "cron."

But still I have no clear idea what is wanted.

What does it mean to place "above" the public_html? Does it mean put it in / (root)? If that's what is wanted, why not say that?

Back to the video - nope - even if I am trying to see if that's what iut means, the action moves so fast and is so far zoomed out that it's useless on that point.

I think the problem I am having is that, at this point the video and the manual are both dealing with something that the instructor knows so well that he does not see it that his instructions are unclear to those who have never seen it before.

Looking one step ahead in the manual, it gets even worse . .

"3. Place the ixed directory in the same location as your cron directory. "

But there is no "ixed directory" in my download. I suspect it is not a file name but jargon for a file that has been "ixed" (whatever that is). I've been moving files around almost every day since 1982 and I have no idea what an "ixed directory" is.

I think at this point I have to decide if I am willing to spend time getting instructions on how to understand the instructions. I am sure I sound churlish and I suspect that whoever wrote those instructions is going to be annoyed with me because I am questioning their value.

But please believe me, I am not trying to be difficult. I am lost and frustrated and it ain't my fault.

If I tell you that to get to XYZ, "go down the road for a while and then take a turn where the old school used to be," those inadequate instructions are my fault, not the fault of the person asking for them. I know exactly how far is "down the road." I know if it is a left urn or a right turn. I know where the old school used to be. But I am making unjustified assumptions that you know what I know.

At this point, I doubt I have the patience to continue. If this will be the norm for information delivery, I just can't take the time to parse out the missing details that should have been provided.

Is there any other source of installation instruction other than the video and the manual? Has anyone done a step by step set of screen shots?

The product looks great, but ????

[naja7host]

the installation es easy as drinking water

[Tyson]

The instructions could be better explained. I understand how some things like the ixed directory problem you mentioned could get some people confused. If you don't have an "ixed" directory in the same location as your "cron" directory, then it's not required, which is why it wasn't included with the rest of the files.

The "cron" and "ixed" directories should be placed above the "public_html" directory, which means they should reside in the same directory that contains the "public_html" directory. If that's the root directory, then that's where they should be.

[joehark]

Originally Posted by naja7host

the installation es easy as drinking water

That is the voice of arrogance talking.

I keep coming back here hoping that this product is ready to offer professional support. But still the various links to documentation do not work. How can anyone justify placing the fate of his hosting business in these hands?

[naja7host]

Originally Posted by joehark

That is the voice of arrogance talking.

thanks !!!! .

if you can't install this product , others has done the job .

[Paul]

There is a video tutorial on installing here http://www.blesta.com/tutorials/installation/ and upgrading here http://www.blesta.com/tutorials/upgrading/ but they are somewhat out dated. I'm planning to produce a new one shortly and it will replace the existing ones.