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I actually experienced a bug related to this yesterday because I have a cPanel license with buycpanel.com. They normally charge my credit card every month, but I strangely got a late notice. So, I login (to whmcs) and click the card on file, enter the CVV and go to pay, and it says there is an error. So I contacted them and asked if it was related to the whmcs patch, and they responded with..

Personally.. (I haven't played with the support module for more than a few minutes so I might be mislead) 4. Ability to change client in ticket. I can see this having the biggest benefit where a person emails that isn't associated with a client, yet we need to move a ticket to that client 8. Auto-action after user reply? This sounds trivial but if we wanted to have triggers (ie. email a staff member on event), then changing the status of a "closed" or "awaiting issue" to an "open" state might be hugely important. 5. Ability to forward tickets. Being able to share a ticket with an external client/provider/department sounds like a pretty important criteria to have. Can I also add 1. I would like the ability to add extra email addresses to a ticket in order to have both parties get responses and both parties being valid to respond. 2. Not sure how the tracking is done (subject or msg-id) but I would really like the ability to track emails using the msg-id rather than the subject. This means a customer can "remove" the subject.. yes, people do this on a reply at time. (who knows why), but it will cause ticket tracking to break if everything is only based on a subject.