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Blesta is less annoying about those kinds of things, the biggest thing is the cron.. though I can see mentioning the uploads directory as people generally don't set that until they try and fail at uploading something.

You could modify the invoice template file to remove the customer number. I believe the file you want is components/invoice_templates/default_invoice/defailt_invoice_pdf.php. Look at lines 409-413 in the drawInvoiceInfo() method.

We'll be releasing an update soon, with additional features a fixes. Didn't have time to build it today.

We are planning to add some overall ticket stats like average response time, average resolution time, etc in the admin area. Do you think these averages should be displayed to the customer so they have a rough idea of when they can expect a response? If so, how and where?

Closing as not a bug. If OP, or anyone else for that matter, can provide steps to duplicate please open a new thread for discussion.

hostbill looks awful, blesta is the best software.

Guess I'll take the plunge later then... Kinda waiting for the cPanel extended plugin, but that should be out shortly anyway. One more question - if I want to have Blesta control a cPanel server, am I best off installing it on that server? I do have a second cPanel server, though I don't really need to control much there at this point, but it would be nice if I can have control over accounts on both servers...

I'd be very happy with the ability to edit tickets. I have a bad habit of missing typos when using some sort of editor, so i often don't realize it before hitting the "reply" button. =/

Thanks Mike, I'm also here to help Blesta wherever I can.

I believe it was mentioned by Dave or someone in Beta mate but not in the public forums yet

Definitely understand the need to prioritize, Paul. I wasn't sure if anyone requested it so I just wanted to put it on the list.

It currently ranks pretty low on the priority list, since the addresses can be updated. (In about 3 min for all templates) but it is a usability feature and I can see the advantage. It has been requested before and we are considering it.

CORE-607 is in our tracker for adding the ability to split tickets. Splitting a ticket would create a new ticket and assign all replies after the split point to the new ticket. This is tentatively assigned to 3.1, but it's more likely to be released after 3.1.

The HTML fields are not hidden for email templates if HTML is disabled because then you'd be unable to edit the templates and add HTML prior to enabling it.. it would result in some people receiving blank emails if no such content exists in HTML. Enabling HTML simply adds the HTML content to the email. If it's disabled, all email clients should see and render the text version only. If it's enabled and the HTML content is blank, HTML enabled mail clients will show a blank page.

You need this mate: {% for name_server in module.name_servers %} Name server: {name_server} {% endfor %}