I was shocked to see this review, as Michael Dance has consistently gone above and beyond in helping our cloud hosting company transition from WHMCS to Blesta. We would still be stuck with a platform that, while familiar, was creating more problems for us than it was solving.
I recently realized that the commonly accepted notion that "the customer is always right" does not always apply. Allow me to illustrate. Suppose I go to a brick and mortar electronics retailer for the advice their sales professionals provide, knowing full well I'm going to purchase the product from an online competitor for less once I've made up my mind. In this instance, I'm the customer, and I just stole from that brick and mortar retailer. Sure, I didn't steal the product, but I stole their expertise and help.
Given how helpful Michael and LicenseCart have been, offering this rebuttal to the unfavorable review is the least I can do.
Keep up the good work Michael, and to anyone considering a LicenseCart purchase, ignore the original poster's warning.