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Showing content with the highest reputation on 09/13/2020 in all areas

  1. Adam

    Cerb for Blesta

    Hi All, I am proud to announce that first release of Blesta-Cerb plugin. What is it? This plugin enables Cerb integration with the Blesta clients to create, update, reply, attach files and close tickets in the native Blesta client interface. This plugin replaces the built-in Support Manager with Cerb. Why do I want it? What is it good for?: If you receive high volume of emails or helpdesk tickets then replacing Blesta’s helpdesk for Cerb’s would increase productivity and reduce time spent answering emails. What is it not good for?: If the Blesta built-in helpdesk and support system meets your needs then switching to Cerb might add additional complexity. However Cerb’s features are unmatched in the industry. What is it not yet good for?: Cerb offers knowledge base articles that can be viewed by staff and published on its own support center portals. This functionality is not yet integrated into the blesta-cerb plugin. Common use cases for Blesta-Cerb Plugin: If you find that you need to do any of the following then Blesta-Cerb would be a good fit. Email and Helpdesk services are out source Notify workers and staff of new emails and events You offer out source services and need a central place for all support requests Need the ability to automate email and support workflows such as password reset, IP unblocks, etc. Collect Net Promoter Score (NPS), Customer Satisfaction (CSAT) or Customer Effort Score (CES) scores … and so much more with their bots … Cost: This plugin is 100% open source under the MIT license and is offered at no cost to you. Paid support is available for those who need it. Otherwise support is offered as best effort on the BitBucket issue page. Screenshot Tour: Visit: https://docs.solidnet.software/blesta-cerb/tour/ How do I use this plugin? Visit our online documentation: https://docs.solidnet.software/blesta-cerb/getting-started/
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