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kikloo

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Posts posted by kikloo

  1. Renew Services Before Thier End Date

    in General

    Posted

    I am stuck with blesta becuase it allows me to have different currency for domain and other products / services. No other billing solution allows that but I want this feature in which invoices do not generate itself. They should generate if client wants to renew the service in questions. Instead of invoices, clients should get email reminders about their services getting expired. This way there won't be unpaid invoice clutter which keeps on piling up.

     

    Some things are very good in blesta. Something it lacks, and something i don't even want to say!

  4. Auto Cancel Invoice After X Days If Un-Paid

    in Support

    Posted

    I just reliased that only this little query is all that takes to cancel the invoice that are 30 days old, not paid and has status as 'active'. The query will just change status from 'active' to 'void'.

     

    UPDATE invoices SET status = 'void' WHERE 
status = 'active' AND
paid = '0.0000' AND
date_closed IS NULL AND
date_due + INTERVAL 30 DAY <= NOW();

    You can change 30 to any number of days you like in the query.

     

    Thanks.

  6. Is Possible Not To Create Invoices ?

    in Support

    Posted

    Hi,

     

    Is it possible in blesta not to create invoices for expiring services ???

    They should be only created if client wants to renew the service in question.

     

    Client should get reminders of services getting expired, but invoices should not be created.

    if client wants to renew a service then they login, select the service to renew and press Generate Invoice button and then pay for it.

     

    Is this possible ???

     

    Thanks.

  7. How To Remove Support Module ?

    in Support

    Posted

    Hi,

     

    I am having some issues with support module. I am using email piping, clients send me email, some reaches some bounces back which is weird. Its been happening since I got blesta. Anyways my question is: how do I remove the support module ? I uninstalled it but admin is still showing Support menu which when clicked results in "Oh Noes".

     

    How do I completely remove from blesta ???

     

    Thanks.

  8. How To Renew A Cancelled Service / Domain ?

    in Support

    Posted

    I don't think you can re-order a domain name which has not deleted from the registry, coz when user will try to add, blesta will search it and becuase its not deleted, blesta will show it as unavailable. For other services etc. its fine, but for domain names it is not good. A customer has a grace period of several days depending on the domain name to renew the domain, but blesta just cancels it and closes the case. This is not feasable. Blesta is more sort of a invoicing software rather than a domain / hosting billing system. Sad but true!!!

  10. How To Renew A Cancelled Service / Domain ?

    in Support

    Posted

    Hi,

     

    How to renew a domain which gets cancelled status by blesta as I cannot see any option to un-cancel the domain / service and renew it. For now I am going into phpMyAdmin and changing the status to active and changing the cancelled date to null and then renew it.

     

    Is there an easier way ???

     

    Thanks.

  12. Pad Exchange Rates ?

    in Support

    Posted

    Hi,

     

    What pad exchange rate means ? I have set to 3% and I think blesta is reducing the price instead of increasing. I don't understand. Should i set to 0 or 5 ??? Please clarify. My default currency is INR and other is USD.

     

    Thanks.

  14. Blesta Suspending But Not Terminating Cpanel Accounts

    in Support

    Posted

    Canceling a service is a detrimental unrecoverable action. Perhaps in the future when additional functionality is added to allow for (partially) uncanceling a service this can be revisited. The Auto Cancel plugin, however, will perform the action you're looking to accomplish. Ideally, the core should be an extensible framework which supports integrating additional features via plugin. Simply adding everything to the core is the approach we want to avoid.

     

    From our experience, most customers that have a suspended service for several days end up coming back to reactivate it, and canceling it instead can be much more of an inconvenience for them than keeping it suspended. A VPS service, for example, could be removed and all content deleted on cancelation, and its data may not be recoverable if the customer needs it afterward.

     

    Don't add cancel to vps service, add cancel to hosting services, btw I think billing system should not think that deeply, tech people will do the restorations from the backups if required. Almost every host have offsite backups, or backups on secondary drives etc. Billing should do billing, if creating on time then cancelling on time also. Blesta simply is failing to work for me again and again!!! Its simply becoming too much manual work!!!

  15. Blesta Suspending But Not Terminating Cpanel Accounts

    in Support

    Posted

    Blesta is built on modules and plugins, not everyone wants automatic cancellation, not everyone uses the order system, not everyone uses the support manager it's install what you want, configure it how you want, edit it how you want billing system.

     

    Its wrong, if the core is creating, upgrading / downgrading, suspending / un-suspending then whats the issue with cancelling ? I thought I had not done some setting properly and due to that they were not getting cancelled. Now I have to find out manually which got suspended and have to cancel them manually. Blesta is becoming more and more manual work for me.

  20. Some Other Domain Got Renewed

    in Support

    Posted

    Licensecart helped me setup etc. maybe he entered wrong due to those being same only extension being different, but i have not touched any order-id's so I am not sure. Whether it was old WHMCS issue or while migrating it happened. Anyways I need a script which can sync domain prices with prices specified in blesta, i,e get latest resellerclub prices of domains and update them in blesta. Is this possible ?

  23. Some Other Domain Got Renewed

    in Support

    Posted

    Check the service id then search the database for the order (service_fields) with the service id and see what the order-id is.

     

    As for the emails sending every 5 minutes you need to tell us more what emails? Are the creation errors? If so click My Info -> Notices disable the creation email. I only use that when needed as like you said you get a email every 5 minutes. Blesta have a CORE for that under CORE-901

     

    Hi,

     

    Don't find anything wrong, I serached the following tables and both are linking fine. The invoice had correct service id in invoice_lines table and service_id is also showing correct domain in service_fields table. But still wrong domain was renewed. Also I searched log_modules table and it shows wrong domain being renewed in it.

     

    service_id in service_fields is: 344
    service_id in invoice_lines is: 344
     
    and
     
    ===
    {"recurring":"false","customerid":"123456","isImmediateReseller":"true","allowdeletion":"true","parentkey":"999999999_1_12345","domsecret":"loremipsum","productkey":"thirdleveldotin","domainname":"abc.co.in","orderSuspendedByParent":"false","productcategory":"domorder","creationtime":"1409746812","orderid":"56368336","moneybackperiod":"4","endtime":"1472905212","classkey":"thirdleveldotin","isOrderSuspendedUponExpiry":"false","classname":"com.logicboxes.foundation.sfnb.order.domorder.ThirdLevelDotIn","orderstatus":["transferlock"]}
    ===
     
    ===
    {"actiontypedesc":"Renewal of abc.co.in for 1 year","actionstatus":"Success","entityid":"56368336","status":"Success","eaqid":"321687641","actiontype":"RenewDomain","description":"abc.co.in","actionstatusdesc":"Domain renewed successfully"}
    ===

     

    I have replaced domain name and other info. in this with dummy data but in that I don't see why blesta has renewed wrong domain. Please help!!!

     

    Thanks.

  24. Some Other Domain Got Renewed

    in Support

    Posted

    Hi,

     

    No i did not change the invoice at all. The amount charged in invoice is correct, but upon payment by client, other domain got renewed. I checked in logs and it shows that blesta has sent order id of the wrong domain (i.e .com and not .biz). Also this brings another topic ..that when cron runs blesta sends an email, I get email about every 5 mins. it got frustrating so I disabled cron to send email. Now things keep on getting pending and I don't see anything from blesta. Need some better solutions regarding this, so that email is only sent when something happens, if nothing is happening then nothing should be sent.

     

    Thanks.

  25. Some Other Domain Got Renewed

    in Support

    Posted

    You need more information....

     

    Module:

    Logs:

     

    hi,

     

    its resellerclub module

    and logs shows that .co.in has been renewed. nothing about the .biz domain for which the invoice has been really paid.

     

    what to do ? now client is not giving me payment for the .co.in domain that was renewed by blesta and keeps on asking to renew .biz (which i have done btw).

     

    how to check what went wrong ??

     

    thanks.

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