[Manually Processing Orders]

hey guys. I need to be able to manually process orders on my blesta system as there is no provisioning module.

So I need customers to complete the signup and purchase process, but I want the order to stay as "pending", so I can login and review any pending orders and do the provisioning part.

I have gone through the packages, order forms, universal module settings, billing settings, but I cannot find anywhere to set the default status of orders to "pending".

Can someone tell me where this setting is ?

 

 

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[Set Client Fields As Required]

how does one set client fields such as address and email and phone etc as required ? I have searched but cannot find this anywhere.

 

 

[Where Are The Email Templates]

thanks Paul, I had in fact already looked here and only had client emails and staff emails.

so I tried disabling and re-enabling the support plugin, and now the support templates are showing.

got there in the end :-)

[Where Are The Email Templates]

thanks for confirming, is there no place in the admin to edit this one then ?

[Where Are The Email Templates]

ok got all that sorted and have made my bulk updates.

 

However the support email templates do not seem to be in this table, are they stored somewhere else ? 

Specifically I want to edit the default email  that goes out when a user opens a ticket, and add a signature and change the from address so that users can actually tell where it is from, otherwise it just looks like spam.

I have searched through the admin but couldn't find this anywhere.

[Order Notification Emails]

Thanks Paul, I got this sorted a few posts back, the issue was I had to setup notifications in the staff group.

This is why I was asking if there is a setup guide, as there is no much that needs to be setup to get the system working properly, there seems to be no way to do this other than through trial and error and asking on the forum, which is very frustrating and time consuming

[Where Are The Email Templates]

yes I just discovered this about 10 mins ago..

I had looked at this table several times, but I had assumed that "EMAILS" was copies of emails sent to users, which is what the name implies, and is generally the convention I have found in other billing systems I have used which save copies of all outgoing emails. 

Email_templates would be more obvious :-)

[Where Are The Email Templates]

so does anyone know what table they are in ?

they are clearly not in something obvious like "email_templates"

[Where Are The Email Templates]

because there are loads of them to do one by one, would take me a few seconds in the db.

it should be a straight forward query to replace value a with valueb, so I don;t think there is must chance of breaking anyhting

[Order Notification Emails]

I checked the link you gave, but couldn't see any mention of a setup guide,

[Where Are The Email Templates]

in what table are the email templates in the database ? I need to bulk update them, but cannot find where they are stored.

[Order Notification Emails]

nevermind, found the settings in the staff group, and have now received the email :-)

 

is there not any setup guide for Blesta that tells you all the steps you need to make to have a properly working system ?

[Order Notification Emails]

If I go to my info > notices I do not have any option here to add notices.

I have 1 button "update notices", nothing else.

[Order Notification Emails]

I have enabled the orders widget and set it to always send order notifications, but I am not getting anything.

SMTP settings are correct as I get other emails.

 

I add a service to the user, activate it, the user gets the welcome email, but I don;t get the order confirmation.
Any idea why ?

[Error When Trying To Activate Topic]

ok I have solved this in case anyone else has the same issue, here is what I am putting in the welcome emai

 

{package.name} {pricing.price | numberformat 2, ".", ","}  {pricing.currency}

 

just need to get the order conformation emails working now

[Package Custom Fields]

I am still having a bit of an issue with this.

 

If I set the custom field to type=text, then it is displayed to the user allowing them to fill in values, which I don't want as it is ME who needs to fill in these values when I accept the order.

But if I set them to type=hidden, then they do not show up in the staff area either, so I cannot even enter values for them.

 

Is there any way round this ?

[What Is The Cron Job Url]

Thanks Paul, looks like I finally got it working, I was sure I had already tried that URL yesterday

I guess  maybe I had made a typo and used cronkey=CRONKEY instead of cron_key=cronkey

 

but it is working now, thanks for your assistance.

[What Is The Cron Job Url]

sorry that was a typo, the real url is
http://www.cfmldeveloper.com/billing/index.php/cron

I don't get any errors but the cron doesn't run

[What Is The Cron Job Url]

.htaccess and mod_rewrite are not required. Without it, everything just begins with index.php. It's not a problem.

 

You come up with some mind boggling analogies Mike, lol.

so what would the non  rewritten URL be then ?

I have tried http://www.cfmldeveloper.com/index.php/cron

but that doesn't work either

[What Is The Cron Job Url]

If it relies on .htaccess then this means it must be doing some url rewriting then

Obviously no-one has mentioned that requirement until now, and I have not seen it mentioned in the docs so far, so of course I had not way to know this.

So your burger anaology is actually wrong because it would be more like "blesta doesn't do burgers, but it can pretend to do burgers with its burger simulator", which is essentually what the .htaccess is doing with url rewriting, it is pretending that a cron folder exists by redirecting the request somewhere else.

[What Is The Cron Job Url]

 

Not for the url but for the cron job task url on most control panels.

 

You want what Paul said above:

https://www.yourdomain.com/blesta/install/path/cron/?cron_key=CRONKEY

EG for me: https://www.licensecart.com/billing/cron/?cron_key=3iOPp82T
(Changed cron key just incase someone tries it :] )

 

as I said above, this URL fails because there is no such file or folder, please see the screenshot I provided, there is no CRON folder in the blesta installation.

[What Is The Cron Job Url]

We fixed this cron issue so I thought I'd update to see if your doing the right http://domain.com/index.php cron (Include the cron at the end)

you cannot have spaces in url's

so that gets rewritten by the browser as

http://www.domain.com/index.php%20cron

which results in a 404 as it is an invalid url, as there is no such file as index.php%20cron

[What Is The Cron Job Url]

there are no cron folder in blesta package

I think that much was clear from my screenshot.

But if you read the rest of the thread, others think there is a cron folder and so do the docs.

[Package Custom Fields]

cool, I will give it a try,

[Error When Trying To Activate Topic]

As I mentioned above, the tags that are available to the universal module Welcome Email on the package depend on the universal module product you are using for that package. What are the universal module Package and Service options you have setup for the product?

 

This example image shows a service option, (e.g. "hostname") in the Name column. So in the Welcome Email for the package, you can use the tag {service.hostname}. If a value exists for that field when the service is created, the email will show it. This Welcome Email is inserted into another email: the Service Creation email template, which can be found under [settings] -> [Company] -> . Make sure that the Service Creation email template contains the tag {package.email_html} in the HTML tab, and {package.email_text} in the Text tab. The contents of {package.email_html} and {package.email_text} is the Welcome Email you set for the package.

 

Once you have set the tags in the email templates, you can try adding a service for a client using that package, and fill in all of the information to activate it. After it's activated, it will send the Service Creation email. You can check the Mail Log for that client (under Actions) on the client profile page to view the email that was sent.

 

ok here is the universal module settings in my package

http://screencast.com/t/vPcInw5nD8h

 

here is my universal module

http://screencast.com/t/xvwmMX1t

 

here are my packages

http://screencast.com/t/TbeGatUFJw

 

I want to display what they have actually purchased, i.e.

1 x CF FREE