snake

Thanks Dan, found the option and have enabled it.

thanks, but I already have this enabled and am using it already.

Thanks Paul, looks like I finally got it working, I was sure I had already tried that URL yesterday
I guess  maybe I had made a typo and used cronkey=CRONKEY instead of cron_key=cronkey
 
but it is working now, thanks for your assistance.

thanks, that was quick :-)
I tried what you said, and I can now see that field in the admin and can enter a value for it.
But from the client side they cannot see these fields, which I need them to as it is their control panel login details (not edit, only view)
Is this possible?

ah solved it.
It was the visible/hidden option at the end.
As this setting is right after the auto close option it kinda implies that it is for the closed tickets rather than for the dept.