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KrisA

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Posts posted by KrisA

  1. tickets are not imported using cron

    in Support

    Posted

    2 hours ago, Tyson said:

    The automation task likely failed for some reason, causing php to stop executing, so the task could not finish.

    You can check your cron logs under Tools > Logs > Cron tab to find the specific task to see if there is any error logged about a failure. You can also look at your file system logs around the time that the task failed to see if there is a php error logged. The path to those log files is set under Settings > System > General > "Log Directory".

    You may want to also double-check your mailbox credentials for each support department to ensure they are accurate.

     

    This is what I get in the tools - logs - cron tab

    http://prntscr.com/qbomqf

     

    Login credentials are fine as well.

  11. Options (Addons)

    in Support

    Posted

    here is updated version, but it's not accepting it.

     

    i just want to give option of either selecting dedicated ip (for extra money) or just use simple shared ip which is free

     

    please help.

    post-10577-0-77404500-1407437045_thumb.p

  16. Options (Addons)

    in Support

    Posted

    hi,

     

    i have strange problem with options, first:

     

    admin panel screenshot:

     

    screenshot 1 - below

     

    it's not accepting 0.00 telling me it should be more than 0, so how can i add the free option in it?

     

     

    ---

     

    and

     

     

    screenshot 2 - below

     

    the add-on (option created) is selected automatically, and the price of it is not added in the total.

     

     

    how can i fix these?

     

    thanks

  20. Smtp Settings

    in Support

    Posted

    these are disabled.

     

     

    diskfreespace, dl, escapeshellarg, escapeshellcmd, exec, fpaththru, fsocket_open, getmypid, getmyuid, highlight_file, ignore_user_abort, ini_alter, leak, limit, link, listen, pack, passthru, php_uname, phpinfo, popen, posix, posix_ctermid, posix_getcwd, posix_getegid, posix_geteuid, posix_getgid, posix_getgrgid, posix_getgrnam, posix_getgroups, posix_getlogin, posix_getpgid, posix_getpgrp, posix_getpid, posix_getpwnam, posix_getpwuid, posix_getrlimit, posix_getsid, posix_getuid, posix_isatty, posix_kill, posix_mkfifo, posix_setegid, posix_seteuid, posix_setgid, posix_setpgid, posix_setsid, posix_setuid, posix_times, posix_ttyname, posix_uname, proc_close, proc_get_status, proc_nice, proc_open, proc_terminate, set_time_limit, shell_exec, show_source, system, tmpfile, virtual, symlink, openlog, proc_nice, allow_url_fopen

  21. Smtp Settings

    in Support

    Posted

    there is no record of any email being sent by blesta in mandrill, but blesta is showing reply has been made for the ticket.

     

    i'm trying to set this in blesta/admin/settings/company/emails/mail/ 

     

    isn't that the place which should be modified? 

     

     

    btw, the phpmail function is working fine.

  22. Smtp Settings

    in Support

    Posted

    yes it's already open:

     

    # Allow incoming TCP ports
    TCP_IN = "30251:30500,20,21,22,25,53,80,110,143,443,465,587,993,995,2077,2078,2082,2083,2086,2087,2095,2096,1157"

    # Allow outgoing TCP ports
    TCP_OUT = "20,21,22,25,37,43,53,80,110,113,443,587,873,2086,2087,2089,2703"

     

    in smtp password is it supposed to be API password or mandrill main account password?

  23. Smtp Settings

    in Support

    Posted

    hi,

     

    i want to migrate from whmcs to blesta and been testing this for a while, but the only problem i have is with SMTP mail settings.

     

    I want to use Mandrill and used the correct settings, also port 587 which is required for mandrill is allowed in my firewall too, but still i'm not able to use the setting with blesta, can any one please guide me?

     

     

    I have already searched the forum and found this topic:

     

    http://www.blesta.com/forums/index.php?/topic/1390-blesta-emails-declared-as-spam-on-gmail/page-2?hl=mandrill

     

    followed all the instruction but couldn't make it work.

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