skywerx

How do we edit the template for postal methods? The invoice being mailed out does not provide invoice number, logo, and does not place return address in correct location for return envelope. Thanks

Is there anyway to change it permanently to populate the main billing email address that is set up in Blesta.. I dont want them to have to do this each time they email a client I just want the same email used as the rest of the billing system automatically. I was aware of the ability to change the email like in the video but I am dealing with people who wont remember until they get the error message--trying to make it idiot proof

We have noticed that when we email a client from the link "email client" in the client page it fills the from email address as the email address for that staff member. This causes email gateway errors and we do not want to give out our staffs internal email address to our clients. How can I set it to send from the company email address when directly emailing client from Blesta that is used for all of the invoices and payment notifications. Thanks

I had a similar issue. Make sure your company settings are correct. In my case it had to include the www. Even though the domain is setup to point with or without www the hostname of the server and the setup in Blesta in my case are www and it would not work without it. In the email template if you are using SSL then make sure it says https:// and not http:// or it will not work correctly

Hey guys thanks for your help everything went through at midnight perfectly I have a couple of other questions but I will start a new post

serge: I ran the query and it came back with no results

It shows the cron ran once this morning but I think I had the days before due date set to less than the number of days till that date when I first ran the cron. From what I can tell it will only do this once per day so at 5 minutes after midnight tonight I should know if it is working serge: in log_cron it shows all of the tasks completing and I do not see any null entries. I know enough about databases to get into trouble so I am using ems sqlmanager to view the entries I did not run a query Paul: The renew dates where imported by blesta and most have a renewal of 01 March or 15 march of course the only ones I am worried about right now is the 01 March ones I did not change any dates and I first ran cron early this morning but like I said I may have had the days before issuing invoice shorter than the days till the invoice due daye. The database shows them all with renewal dates and that they are active

I am beyond the 15 days. Todays is the 23rd and the service renews on the 1st. If I have invoice generation set for 15 days before will it still send them even though I am after the 15 day point. In other words does blesta send invoices for services renewing in less time than the invoice setting in the system?(similar to if cron failed) or do I have to set it for example to create invoices from recurring services to something like 5 days to get it to happen?

We imported WHMCS to Blesta excluding previous invoices and transactions due to WHMCS being such a disaster. I set up cron and set invoices to be created at 4:00 am and they are to be sent 15 days ahead of the March 1st due date. After the cron ran some manually entered invoices were sent but the recurring sevices did not send an invoice. Will Blesta send these even though we missed the 15 days before?(today) We dont care that customers got invoice from WHMCS for March 1st want to send duplicate before the 1st. from Blesta as all transaction will now be in Blesta If this wont work what do I need to do to get the invoices for recurring services to send Thanks