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jjsararas

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Posts posted by jjsararas

  7. Cron Stopped Running

    in Support

    Posted

    Go to Settings > System > Automation. Try running the cron manually by clicking the button. If it works, you should get some output. Then, confirm that your cron job is set up properly on your server.

     

    I tried that and it worked, but then it didn't run again automatically. I ran it again manually today, and it appears to work fine when I run it manually, but seems to have lost it's ability to run automatically. Should I try and re-create the cron job on the server maybe?

  8. Cron Stopped Running

    in Support

    Posted

    When I logged in just now, I got a message saying something like "license successfully reactivated", and then had to enter my user/login a second time to get in to the dashboard.. On the home screen there are notifcations saying no cron has run in 24 hours and no invoices have been created by cron in past 24 hours..

    My license is issued through WebHostingBuzz reseller. My guess is, when a license is up for renewal, the actual renewal is trigger by logging in, and I'm hoping that now that it's been successfully reactivated, the invoices (attached to services) that were not created will be created. Is that the case? OR do I have to go and manually create the ones that were missed?

     

    Thanks a lot.

  10. Tax Liability Differs From Transaction Report

    in Support

    Posted

     

    So, if you have ... transactions were created before your start date, but applied to invoices after the start date, then the tax liability report total would appear less than transactions'.

     

    Thanks Tyson, just to clarify- when you refer to when 'transaction were created', does that mean when the invoice was created? So, if something was invoiced before the date range, but paid/closed/applied within the date range, then it wouldn't show up in tax liability for that period? Sorry I'm confused because I don't have any of the other scenarios you describe. It's all pretty straightforward. Plus, the discrepancy is an odd number- it doesn't reflect any multiple of my simple packages, with or without tax. 

  11. Tax Liability Differs From Transaction Report

    in Support

    Posted

    When I run a Transaction Applied report for the quarter, and then a Transaction Received report, I get the same amounts (probably a coincidence as the dates are slightly different, I know), but so what I'm confused about is- the Tax Liability report for the same dates produces a different total amount (less 4.9%) than both the other reports' tax amounts. 

    I can't find anything in doc about how tax liability is calculated, can someone elucidate?

     

    Many thanks

  18. Modifying Service Invoicing: Scenario - Need Help

    in Support

    Posted

    I sell a monthly service and invoices are sent monthly automatically. However I have a client that wanted to pay for 12 months up front. I want to keep the service running (even though there is no effective module doing anything), but I'd like to show a credit, and a 0 owing invoice sent each month. What would be the steps to accomplish this?

  22. Enabling Payment Due Notices - Will It Work Retroactively?

    in Support

    Posted

    I've decided to enable 1st Payment Due Notice, and so I set it to 14 days.

     

    I'm wondering if enabling this will go and look at all the aging invoices (>14 days) and fire out some notices. I looked at the cron email that ran after I had made the change, and it didn't show that any emails had sent. I'll check again in the next 24 hour period (I understand some cron edits don't take effect until the following day). If I just need to be patient, feel free to ignore me. Otherwise, what do I need to do to 'release' these Payment Due Notices emails on aging unpaid invoices? 

  23. Make An Invoice Exempt From Auto Debit

    in Feature Requests

    Posted

    I have clients with services running that I auto debit them for every month. But for one-off jobs, I want to invoice them for deposit but not automatically debit their credit card at that time. (They may also wish to pay by cheque, etc)

     

    I would like to add a method by which a specific invoice can be made exempt for auto debit. This option could be selected during invoice creation or edit and would prevent auto debit from running against it. At such time the quote is approved for payment, I could then go in and manually debit the payment account. 

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