Sorry to bump this problem, I have similiar problem too.
Here is some info of my reseller hosting server
Apache version 2.4.12
PHP version 5.4.37
10.1.2-MariaDB-wsrep
Architecture x86_64
Operating system : Linux
and here is some log from cPanel module
Output:
shifter.xxx.com
{"package":[]}
I have contacted hosting provider about this issue, but they are insist that they already set up correct permission. They ask me to bring this to blesta directly
Thanks