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sunrisepro

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sunrisepro last won the day on January 9

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About sunrisepro

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  1. Thanks - I downloaded blesta-4.12.3, overwrote the files, went to /admin/upgrade and followed the steps until it said that The upgrade completed successfully. But in the footer it says my installed version is 4.7.1 and I can't find Settings > Company > General > Human Verification. Not sure what I did wrong 😕
  2. Thanks - I downloaded blesta-4.12.3, overwrote the files, went to /admin/upgrade and followed the steps until it said that The upgrade completed successfully. But in the footer it says my installed version is 4.7.1 and I can't find Settings > Company > General > Human Verification. Not sure what I did wrong 😕
  3. I've been getting a lot of ticket spam over the past week. Is there any way to prevent, or at least slow the tide? recaptcha would work. If I could get the IP addresses of the spammers I could block them too.
  4. I've been getting a lot of ticket spam lately but as they're sending emails I'm not seeing any related IP addresses in my server stats. Is there a way to get the IP address of a sender from a ticket?
  5. I have a client who has two Blesta accounts, which I did not notice until now. My guess is that I had invoiced him initially for a website and then he purchased hosting later without logging in first. Both accounts use the same email address, which I thought would not have been allowed. Is there any way to merge them?
  6. I'm talking about both the emails sent to staff and the emails sent to customers (either for tickets received or updated). I know that the 'available tags' are no the only usable tags because this is in my template going to staff and all of these merge fields are filled out correctly in the emails: Ticket #: {ticket.code} Status: {ticket.status_language} Priority: {ticket.priority_language} Department: {ticket.department_name} See this email screenshot: https://nimb.ws/LQTZ6x
  7. Thanks. It's not obvious that settings controls that too, maybe it would be worth adding some help text.
  8. My ticket emails are not including the link to update the ticket, it's blank. Both the html & text versions include the merge tag {update_ticket_url} Why would this happen?
  9. New invoices default to being due 3 days after delivery. Is it possible to change that to 2 days?
  10. One email was not working, then I noticed the 'only allow customers' checkbox was checked. That's a cool option to have, I might need to put it to use.
  11. WooCommerce has this where you can create a link for a specific product. Clicking the link immediately adds the product to the cart & opens the cart page, and the customer can then check out immediately. Does Blesta have anything like this or can I only send people to an order form?
  12. Ok, that makes sense. Is there any way to pipe a specific email address to a specific department? Like [email protected] creates a ticket for the Billing dept and [email protected] creates a ticket for the Sales dept.
  13. Is it possible to pipe a specific email address to a specific ticket category, perhaps with custom autoreplies?
  14. Thanks, will try that. Otherwise it's no biggie (though I'm guessing that maybe it didn't like the transparent png).
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