sunrisepro

How do I provide a refund to an already processed order/transaction?

Actually, when I tried to activate it I got this error: An internal error occurred, or the server did not respond to the request. And when I try to issue I get this error: Invalid order ID 0 for customer 16598. I can't troubleshoot this any more, selling an SSL certificate through Blesta is a bad idea.

Sorry - I see where the pending service was. So maybe the email to her did not get sent until now, when I approved it. Maybe the issue then is me not getting notification emails for sales?

Thanks but I don't know where to process this manually. When I go to the ssl order form, the dropdown has nothing, which makes me think that when a client is logged in it has their email address in it.

Ok - then the client probably picked something except that email address doesn't exist. How can I view or update her order? I don't see anything in my GoGetSSL account.

There's no requirement to use an email address like admin@ or administrator@ when ordering an ssl certificate?

Wait - it would go to whatever email the client put in the order form, right? Usually when I buy an ssl certificate it's sent to some form of admin@domain.com or administrator@domain.com. Is it possible for me to check the order and see what the client did? I'm rethinking offering any SSL, this is way complicated.

Thank you - that's very helpful. I can advise my clients better on the process now

OK. Is the email sent by Blesta? Who does it look like the email is coming from?

I setup the GoGetSSL module (after creating a GoGetSSL account). I configured the few options that were there. A customer bought an SSL certificate. They didn't receive any certificate & my account at GoGetSSL shows nothing. I contacted GGS support and they said you developed the module. How is this supposed to work?

Cool. I haven't upgraded to 3.5 yet - can I jump to 3.6 when it comes out or should I do it incrementally?

My Blesta theme is using Bootstrap but it does not use the Transitions plugin that Bootstrap's 'collapse' function requires. This should be easier than editing my theme...

My 'all' products order form is getting really long. Is there any way to add a 'read more' option to product descriptions for all the tl:dr details?

Yep, I did so. Just made a new invoice today, let's see how it goes

Ok, I've made this setting but it doesn't make sense to me since the Blesta subfolder is what's missing in the broken urls. In any case, I waited for the cron to run naturally instead of sending it myself and the urls were correct this time. I also sent it manually and the urls were correct there too. Much thanks for all the help!

I think the actual problem is that some reminder emails have the wrong url to pay (resulting in a 404) and also Client Brain Issues.

1) What is teamviewer? 2) How come the urls are correct in one email but not in the other? 3) Why can't I find the email template to edit the text? None of the templates I checked matched the text.

I have some more weirdness. I made myself a test account and created a manual invoice. After creating the invoice it had no 'sent' in the Status column. I checked that row & clicked the submit button that appeared below it to send the invoice. The 'The selected invoices were successfully delivered.' message appeared as confirmation. I received *two* invoice emails, 4 minutes apart. The first email had the both the login link and Pay Now link correct. The second email had both incorrect & was missing Blesta's subfolder in the url. I went to the email templates page. I looked at the templates for Invoice Delivery (Unpaid), Invoice Notice (1st), Invoice Notice (2nd) & Invoice Notice (3rd). None of those templates have the same text as the invoice due emails I received. So I'm not sure where to even edit the text. If my clients are receiving two emails, they may look at the second one and be unable to pay with the bad links. It's odd, no, that one email has correct links and another one does not? Also, I just resent the invoice and received only 1 - with the correct urls. So it appears that the email with the incorrect links is the one sent automatically when an invoice is created?

How can I test it and see what a customer would see (like for an outstanding invoice)?

* nudge *

Ah - I see part of the problem. My Blesta install is at mydomain.com/backstage and the invoice url is going to mydomain.com/client. The invoice works if I alter the url to be mydomain.com/backstage/client. I'm not sure where to edit that - I found where to edit the relative path to Blesta's folder on the server but not the install's base url.

I have a WordPress site and Blesta is installed in a subfolder. The no login invoice payment pages are not visible and are showing up as 404 pages of the main site. I'm guessing this is due to some security setting - what do I need to do to resolve this? Thanks!

Thanks - I do have a client registration form. I'll take that route moving forward. Any suggestions on getting them to save their payment info? Most seem to forget.

I'm seeing if Blesta can replace my billing app (Harvest). This way all of my billing & reports would be in one place - including keeping payment info & invoices for customer reference. Some of these invoices would be for recurring services & some would be one-off invoices. Is it possible to send a one-off invoice and have a customer create an account as a result? My hope is that it would be a way of capturing customer payment info for automatic invoice payments in the future. Or is it required that someone have an account before receiving a one-off invoice?

I left the default emails in the system as I didn't have anything better myself. I'm seeing that clients are getting confused about payment. The 'pay without logging' in doesn't work unless there's a payment method saved with the account - and there's nothing on the page explaining that. I edited the invoice due emails to mention that but I need to nip it in the bud. Clearly I need to coach the clients on adding a payment method to their account - what's the best way of going about that? Does anyone have better email templates than the default ones?