sunrisepro

Ah - so I can create a client profile manually, without having them do it and connect it to their cPanel.

I've got an existing customer that I was already hosting with their own cPanel. Is there a way to let them create an account - or create one for them - and then connect that account to their existing cPanel?

I skirt this issue by only accepting CC payments & no Paypal.

Turns out it was not a lack of permissions - the import from my old host included a couple of cPanels with unlimited bandwidth, resulting in the reseller account being 'out' of the bandwidth. Thus no more accounts could be created which makes the cPanel API not provide any package information. Looks all good now - thanks for everyone's help here

That makes total sense. Otherwise I'm thinking I have to make an email that advises them to setup auto debit.

Is that the only thing that would cause the issue? And where would they look for it? They're trying to be helpful but already suggested Blesta support as they don't explicitly support it. I have a monthly subscription - is there anything Blesta support can do?

OK, will do.

I have 2 packages setup in cPanel. The settings for the cPanel module saved in Blesta so I assume all is well on that front. I try to setup a package in Blesta at /admin/packages/add/. Under Configurable Options I select cPanel. Under Module Options it shows my server name but nothing in Packages. When I go to /admin/tools/logs/module/ I see 4 lines for cPanel (guessing for each time I tried to save a package). All 4 lines have input & output options showing *success*: Input: myserver.com|listpkgs Output: myserver.com {"package":[]} I'm using: Blesta 3.4.3 WHM 11.44.3 (build 4) Apache Version 2.2.29 PHP Version 5.3.29 MySQL Version 5.5.40-36.1-log Architecture x86_64 Operating System linux Perl Version 5.8.8 Kernel Version 3.14.25-grsec.3.el5 My host is Site5 - is it a problem with them?

Bummer - would be good if autodebiting could be set from my end for all subscriptions.

Is there a setting so when a new account is created that they are automatically set to auto debit?

I want to offer hosting that limits the number of domains to 3. I know how to do that in WHM. What's the best way to handle it if a customer wants more? Make different cpanel packages with increasing numbers of allowed domains?

OK - 'Require Manual Review and Approval of All Orders' was checked. I could have sworn I had not checked that. In any case - I'm switching hosts today, hopefully I can just export most of my Blesta settings (except for cPanel of course).

OK - that worked. I got the welcome email and see the new account in WHM. I'm guessing that I did not setup something correctly in Blesta with regards to the order form?

OK - I'm doing something wrong then as there is no cPanel info requested during signup. Is my package alright? I find Blesta's docs to be somewhat hard to follow.

Can you confirm that my package settings are ok? Also, when I look at the order form it says AuthenticationUse email as username Specify a username If emails aren't allowed than this is something that would constantly cause a problem. I went ahead and tried another test, specifying the username as 'username' (to keep it to 8 characters). I waited a few minuted and there was no new account in WHM. I'm suspecting an issue with my host, who installed Blesta.

Where do I make a client do that? I didn't see an option when making the order form?

1. In the logs, there are two rows for cPanel (one around the time of the order and another 20 min earlier). When I click on the rows, there are two subrows that both show success (for both entries). 2. When I check the client info it looks like it had email as username but is that just for Blesta? 3. https://drive.google.com/file/d/0Bx6WeM7T2vt-LXJVbG83d21zc00/view?usp=sharing 1. Seemingly yes. When I go to Billing > Overview I see some nice green numbers for revenue. There's nothing in Manage Widgets for an 'orders' widget - just the same Billing Overview that's already there. When I go to Billing > Transactions it shows as approved. 2. Seems good, says 'The cron last ran on May 06, 2015 5:45PM.' 3. See above. Would it make any difference that I'm using Stripe in test mode? I figured that was a way to test the whole process out. In any case, I checked WHM again and there's nothing. I'm wondering if it's an issue with my host, who has some crazy security settings in place (not sure what exactly but it's easy to get locked out). I'm open to getting a new host for reselling, if anyone has a recommendation.

I just set Stripe to test mode and went through the checkout process with a package. I received thre emails immediately: a welcome email with a link to Blesta's client area an 'payment received' email for the first month an 'invoice due (copy)' email with a pdf copy of the paid invoice So far, I didn't get the package welcome email. When I checked WHM, there is no new account. So something is not right. When I go to the package settings, I see that there are now 19 available instead of 20, so that's a positive. Support had noted that if the Cpanel module settings had saved that meant that Blesta was able to connect. So I must have made a mistake elsewhere.

Would I just make a coupon and then buy a package and see if an account is created in WHM? Any suggestions on troubleshooting or recommendations on issues to watch out for?