hyperjohn

Bingo ! Good to know I'm not alone ! Being alone is scary If by that you mean , missing text message inside that red alert box, then yes.

Description - After adding a publicly accessible category and a publicly accessible article in that category in the knowledge base, when I try to delete that category, it doesn't show any errors. It just shows a blank red alert box. (which indicates something like, I cannot delete this category, delete the article first then the category. ) It should show some kind of error message and not just the alert box as shown in the screenshot. Assumptions I will make - For the sake of this thread, your domain is http://yoursite.com and you have installed blesta 3.6.0 in /portal/ folder. Both your domain name and installation folder might be different but I doubt it'll make any difference. How to replicate - Step 1 - Install Blesta 3.6.0 . It comes with Support manager plugin enabled by default. Step 2 - Login into blesta admin panel , hover over "Support" tab then go to "Knowledge base" link. Direct link should look like http://yoursite.com/portal/admin/plugin/support_manager/admin_knowledgebase/ . Step 3 - First add a category. Details of it are as follows - Name - I believe, you can choose any name. I chose "testingcat". Parent Category - None Accessibility - Public Description - Anything you wish to enter After entering all the details, press "Create Category" button. Step 4 - Add an article . Details of it are as follows - Title - Anything you wish to enter Content Type - Markdown ( I chose that, not sure if It'll matter ) Body - Anything you wish to enter Accessibility - Public Category - Choose the category we added using Step 3. After entering all the details, press "Create article" button. Step 5 - Now go to the main "Knowledge base" page/link and you should be seeing your category added under "Home Directory". Since I chose "testingcat" as my category , I was seeing "testingcat (Edit/Delete) " . Press "Delete" and you will see the popup with description "Are you sure you want to delete this category? All subcategories and articles within this category will be moved to the parent category" . Press Yes THE BUG - Now you should be seeing the symptom described and shown in the screenshots . My Test - I tested it on 2 different servers. (thus the 2 screenshots) 1st one is on shared hosting environment running cPanel. OS - CentOS 6 version of Blesta - 3.6.0 version of plugin - Support Manager (ver 2.10.0) version of PHP & MySQL - PHP 5.4 , MySQL - too lazy to check. I will, if needs be. 2nd one is a VPS running Plesk. OS - CentOS 7 version of Blesta - 3.6.0 version of plugin - Support Manager (ver 2.10.0) version of PHP & MySQL - too lazy to check. I will, if needs be. Note to admins/mods - I did read "Read First! How To Report A Bug" sticky. If I did something wrong, feel free to edit any parts of this thread or ask for more information. I will comply.

Alright. I changed the PHP version from 5.4 to 5.5 and was able to turn off xcache (thankyou cloudlinux) Everything is working now.

Not a problem. I'll wait for them. Thanks for the help

Everything is there as shown in the image below. Also, I already tried uninstalling/installing . Didn't fix anything.

cPanel . And I did reupload the plugin again . I edited the post above. You can see the remote site view of filezilla

Upgrading when ? In any case, you are right .I'll go with the safe option.

I doubt it. I did a clean install this morning after buying the license as I changed the server too. Softaculous didn't work as usual (why am I paying for it again ? ), so I downloaded 3.6 and uploaded using filezilla. Just to be sure, I uploaded the plugin again with same result. Error still persists. Also, the file support_manager_kb_controller.php is there. I'm attaching my filezilla remote site view.

Hello, I'm getting the error as above when I click Support or any of the children links (Tickets/Knowledgebase etc) from the admin panel.

Hey, I was just wondering if I should use native cpanel module that comes with blesta OR cpanel extended ? Modulesbakery made cpanel extended and then closed their shop. Someone else is supporting it BUT I fear, what if they stop their support ? I read somewhere that I cannot go back to native module from cpanel extended. Your comments/suggestions are invaluable to me . P.S - I haven't checked out the cpanel extended yet.

That's excellent really. And Thank you for looking into the matter and letting me know the reason.If in future someone notices this error, here are my reasons for it. I only added the prices in INR and not in USD. I also checked "Use Package Pricing for New Services Only" in the settings My default was USD so that got selected each time and after filling in all the details my system didn't have the price of the item and it got stuck like my screenshot and in the backend it threw an error. Version of blesta- 3.5.3

Actually, I cannot replicate it again which worries me more. I've been trying it again and again. I have namecheaps shared account for testing. I will shift to VPS before going into production though. So I can only hope, it WAS a timeout error. I'll send you the details to my server via PM.Also, does blesta ACTUALLY check if the domain actually exist ? because I've given it no other reason to throw errors. its in the form of *@*.com and thats the "usual" regex developers check for.

Nope. I havent even seen the coding. I'm just changing the settings etc. Can I do that from inside the admin panel ?

Hello, My page is stuck at "Create an account" . Please check the attachment. What should I do now ? Worse thing - My admin panel shows that client has been added. Cannot have these type of inconsistancies .

Thanks for the clarification. Everything went fine and thankyou for replying fast. I didn't reply to the post but I did read your post almost as soon as you replied. Hello mate ! Thankyou for the suggestion. However, I feel problem was with Softaculous and not with namecheap's shared hosting. I did manual install and it went smooth as a butter knife on a butter. Till now I'm very happy with Blesta. I've used WHMCS in the past and I remember getting overwhelmed with it but eventually it became second nature. However, blesta is comparitively much better when you are new to the system. PS - I'm writing this experience based on initital install and configuration only. I need to explore it more