Jason Ryan

We are a web development company and use Blesta strictly for invoicing and the ticketing for support requests. For whatever reason, we couldn't find any other solution that fit our needs. Most CRM's just handle the "lead" and "nurturing" side of client management, but nothing in terms of real management after you have onboarded them. For the price, and not to mention the support and love on the boards... it was a no brainer! Blesta FTW!

Well yeah, but maybe it is time to expand on what is there and make Blesta better... which is more less the point of "Feature Requests". I would like to see an expansion of the Support Plugin to include more functionality that gives everyone the flexibility they need

@turner2f - Agreed 100%, Have to get more people voting on the request here: https://requests.blesta.com/topic/added-contacts-need-a-welcome-email

Hello - When Accounts are created, typically the "business owner" is the primary Account Contact, however more often I am adding additional Contacts to the account for their Support Personnel and every time a response is submitted to a Ticket, the Primary Account Holder also gets an email. Is there a way to have it where if there is more then one Contact on the account, you can designate who Ticket Responses go to? I thought they only went back to the person who submitted the ticket but it was brought to me attention that the Primary Account Holder gets them as well. Maybe this needs to be a Feature Request for the Support Manager Plugin? Thanks in advance.

@turner2f - did you ever get something worked out with a plugin? I am looking for the same exact functionality... having to do it manually all the time stinks :|

Nevermind, I found that it had been requested. I am updating there.

Hello - Not sure if this had been submitted yet but when adding additional Contacts to an account, I am manually having to create and send emails with login information to these new Contacts. It would be lovely to have the same "Welcome Email" go out each time a new Contact has been added, not just the initial one that goes out during Account creation

Pretty slick +10 for you sir!

This worked like a charm!!! Good to go

@Paul I actually downloaded DiffMerge because they had a version available for Mac OS, guess I will have to go through it before upgrading then just to be safe.

After doing it I thought about it and it is exactly what happened because FTP is dumb Transmit by Panic has a tendency to delete everything first instead of just overwriting. I spent some time yesterday setting up shell access to my server and plan to use SSH instead of FTP. May give it a go tonight, will keep you posted. On a side note, I am using a custom client theme, should I go through the default bootstrap one and update the custom one? Were there any big changes I need to be concerned with?

No worries, thanks for chiming in though! Much appreciated.

Oh ok, thats what I thought and that is the steps I took, but for whatever reason it prompted me to "install" and not upgrade. I have my previous version up and running again and will have to hold off on attempting this for another night that is not New Years

But wouldn't the upload of the 4.2 files just overwrite the hotfix?

I am all for this idea as well, I seemingly have nothing but issues each time I have to upgrade... which is weird because I have been able to migrate from one host to another just fine.... but upgrading, holy cow it is stressful and never goes well

Happy New Year Blesta Community!! I decided to attempt to upgrade Blesta today since it is the holiday and most wouldn't be logging into their accounts so thought it was a perfect opportunity, however once again I hit a wall trying to upgrade. I uploaded all of the 4.2 files overwriting my existing and realized that it was throwing the common error about IonCube and came to the forum looking for answers only to find that the Hotfix PHP7 files also had to be uploaded (running PHP7), however after doing so and trying to run the upgrader "/admin/upgrade" - it prompted me to do a "clean install" instead of "upgrading" my existing installation! I am in the process of re-uploading my previous version so I can start over but I am assuming by uploading the new license.php file in the "models" directory overwrites the existing causing it to think that it is a new install? Not sure tbh. I always dread running these upgrades because something bad always happens and I have to have @Paul hop in and help out. Anyone else experience this same issue and know why it would prompt an "Install" rather then run the "upgrader"? Thanks

I have just updated the file and yes, this does redirect Admin & Staff to the clients dashboard in order to view the invoice, which is better then nothing I suppose. However, not leaving the admin interface would be more ideal. I will look forward to the actual fix. Thanks.

Hello - Where are we at with this fix? This has been such a pain to work around just to have HTML invoices available for the client. Is there a fix coming soon?

@Blesta Addons I don't understand how this would be "intentional behavior" on the admin side? I used to be able to click the "View" link to review invoices in the PDF version on admin side. This plugin should only provide HTML Invoices for the client, not admin and have no effect on admin functionality.... I would think.

Not being able to view invoices from main admin panel is a bit of a bummer at this point, is this going to be updated soon? Thanks

Sounds good, thanks for the update!

I fixed this by removing the preceding forward slash on Line 11 in default.pdt from this: array('name'=>$this->_("HtmlInvoice.pay_invoice", true), 'attributes'=>array("href"=>$this->Html->safe($this->client_uri . "/pay/method/". $invoice->id ."/"))), to this: array('name'=>$this->_("HtmlInvoice.pay_invoice", true), 'attributes'=>array("href"=>$this->Html->safe($this->client_uri . "pay/method/". $invoice->id ."/"))), Make Payment URL works fine now.

Hello - Also, noticed the "Make a Payment" URL is broken as well on the Client side /client//pay/method/159/ There is a double "//" in the URL which I am sure is the issue.

Hello - It is happening in the Admin side.

Naja - Just purchased and uploaded to required directory and activated, only issue I am having is the "View" link in the Invoices list redirects to the main admin page, and doesn't open the invoice or the PDF version in Admin to view it. With Default selected, the link prompts you to open the PDF version of the invoice. Using Blesta v4.0.1 Thanks