Jason Ryan
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Everything posted by Jason Ryan
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Would like to thank Paul for helping me out on this, between this Forum and Blesta's own Support Portal you are guys are champions! Thanks to everyone who attempted to pitch in, was a weird issue but have it pretty much sorted out now.
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Yes, for some reason it is not "phoning" home to validate the key. Have a ticket in and working with Paul to get it sorted out hopefully.
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Still stuck and not able to advance....
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Nevermind, seems that re-uploading the support_manager plugin folder fixed the issue.
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Getting the following error after upgrading to Blesta v4.0.1 Fatal error: Class 'SupportManagerController' not found in /home/omnia/www/support/plugins/support_manager/support_manager_kb_controller.php on line 11 Not sure what is happening here. Any insight would be appreciated. Thanks.
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Ok, well the upgrade worked this time but now I am stuck at a License Invalid screen and it's not letting me past it with my License Key!!! ugh...
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PHP version is 5.6.3 and the hosting provider does have cPanel v2 running
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There is a file in the config folder labeled "blesta-new.php" - assuming this doesn't even need to be uploaded when doing an upgrade, it's just used for new installs.... Gonna try to upgrade now. Fingers crossed.
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Hey - I let it go yesterday since I almost had a heart attack thinking I totally screwed something up but got my backup up and running. I may try and give it another go tonight, this time paying a little more attention to what files are being moved around in "helpers' & "lib", and also making sure my existing blesta config file goes untouched. I will report back either way. Thanks for the follow up
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Paul - Am I correct in thinking that the DB had not even been touched since I stopped everything and didn't move forward with the upgrade? It may be attributed to a file issue as I am re-uploading everything now from my original installation.
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Paul - I will give this another go later this evening. Right now I am just trying to get my backup up and running but it just keeps saying "License Invalid". I logged into my account and tried to "reissue" my license but it doesn't seem to have any effect. The same key is still showing and I am completely locked out now.
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To follow up... 1. Unzipped Blesta-4.0.1 2. Uploaded files to server overwriting existing 3. Accessed /admin/upgrade in address bar, redirects to /install and shows above message I checked with hosting provider and in fact both mod_rewrite & .htaccess are supported Tried removing .htaccess a second time and it redirected to an install screen asking for me to "install" blesta and to supply Database credentials. This doesn't seem to be the way to "upgrade" but like I am installing a brand new install of Blesta. What is going on, thought the upgrade process was supposed to be easy I am re-uploading my backup for now so my app isn't offline and is usable until someone is able to help with this.
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Hello - I am in the middle of upgrading Blesta v3 ot Blesta v4.0.1 and I am getting this error when accessing the /admin/upgrade URL Mod rewrite is not enabled, or htaccess is not supported by this server. You must disable pretty URL support in Blesta by removing the .htaccess file. I tried removing the existing .htaccess file and it just 404'd, and I am pretty positive that mod_rewrite is Enabled! Please help!
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Paul - I don't want to go overboard with the information provided in the email, but having things like Email & Phone Number may also be beneficial in the Ticket email that is sent to Staff. Especially in instances where I could contact that specific client right from the email if I am out on the road or away from my desk. -- Ticket #: 4428666 Status: Awaiting Staff Reply Priority: Medium Department: Website Support -- Currently, that is all the information being provided in the email and there is no indication as to who it is from. Also, as mentioned it would be great if the direct link to the ticket itself would be nice as well.
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Hello - Have a quick question and maybe this will turn into a feature request (if it hasn't already), but I want to be able to add the Client's Name to the "Staff Ticket Updated" email that is sent out, that way it shows what client submitted the Ticket without having to login to find out. I tried using the following: Client Name: {contact.first_name} {contact.last_name} But that doesn't seem to display the Client's Name at all. Additionally, is there a tag that allows for a direct URL to the ticket itself, so that way you can click that URL and it brings you right to the Ticket itself? Thanks.
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@Blesta Addons - On OS X 10.11 and Firefox 50.1.0 there is a scrolling issue where it doesn't allow you to scroll to the very bottom of your website. I installed the plugin but not what I had hoped for, I need something that invokes the re-sending of the Account Creation email, had a client this week claim he never received it after I created the account for him, wound up just forwarding the copy I received because I am BCC'd on each one. No biggie though, hopefully will find a solution for this issue. Thanks.
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Thanks Mike!
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@Blesta Addons - Was going to give this plugin a shot but I went to your website and won't let me download it. I just keep getting the following error: https://screencast.com/t/zbVUhRYkSYw and I don't see where to create an account just to download the plugin. Side note, it seems there is an issue with your website where it doesn't let you scroll to the end of the page and your footer gets cut off in the middle of it.
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Thanks, but the Support Manager is already a plugin and this request is something that should really be baked in as default functionality to help improve engagement and turn around time with support. Right now it is not a huge factor for me to need something developed for it. I will wait to see if @Paul and the guys can work this into V4 or maybe update the plugin itself, if not I may reach back out. Thanks.
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Thanks Mike! Posted
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Hello - I am using the Support Portal plugin and have a quick question, is there something to enable administration notifications that a ticket had been sitting for X amount of days? Something that sends an email reminder to the Staff person it is assigned to in order to remind them they have a ticket in their queue? I have an employee who constantly forgets to reply to tickets after assigning them to himself and they often go unnoticed by others, would be nice if I could set it to "nag" if 24 hours has passed or something. Thanks in advance.
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Ok, after switching back to the default Stripe Payment Gateway bundled with Blesta, had all of my clients re-add their payment accounts, all issues have gone away. Clients payment account are now being auto-debited without issue, I can record payments, and the email link "Pay Now" works as expected. So that means there is some issue with the Stripe + gateway I had originally, and not really sure what though. I wish I could be more of a help but I am not a seasoned developer to troubleshoot what the issue was.
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@Paul - Ok, I will send a support ticket for a couple keys as soon as I can.
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@Paul - Was curious if you had any insight to this issue? I have tested this out and currently these are the only two things that do work while making payments in my app: a. Saved Payment Account b. Clicking "Save Account" while paying an invoice while not logged in to an account
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I am afraid to do that because I had previous issues where my client accounts became disassociated from the gateway, where all my clients had to re-enter all their Payment Account info in order to pay invoices. It was rather a pain in the butt for a lot of people. Not sure I want to put everyone through that again. There has to be something going on with the fact that payments aren't being accepted unless a. Saved Payment Account b. Clicking "Save Account" while paying an invoice while not being logged into an account Might just be a setting I missed either in Blesta or Stripe.
