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Jason Ryan

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Everything posted by Jason Ryan

  1. Jason Ryan
    Both are correct in the template, link goes to the correct page and shows the correct info according to the invoice. They are filling out there info there and then clicking the "Review and Confirm" button, then Submit Payment, and receiving the error as mentioned. Again, this is all happening with those individuals without a saved payment account. I just tested this myself and got the same error - http://screencast.com/t/TbiGWuPLDF However, I went back and edited the payment, but this time I checked "Save Account" and the payment went through! Something definitely wonky going on!!
  2. Jason Ryan
    @evolvewh - Nope, I have never modified the email template. It is still the default from when I set up Blesta originally.
  3. Jason Ryan
    Hello - In the Invoice Delivery email from Blesta, there is a link "Pay Now" which allows recipients to pay for their invoice without logging into to the portal, however at some point this stopped working for me. I have had a couple people confirm this and each get the same error message when trying to pay: Gateway doesn't support payments in this manner This error also happens when trying to Pay Invoice in the portal before setting up an actual Payment Account for the first time. http://screencast.com/t/qq2SE3qfcsm Any insight on how to correct this issue? I am using the Stripe Plus Gateway built by @Cherry and company, but this seems like the issue is with Blesta itself. Not sure how to determine the root cause of it and why it is happening. Any help would be appreciated.
  4. Jason Ryan
    @Cherry - Thanks for responding, I have had successful payments go through over the last week so I am not sure if it was a fluke, cache, or what... I will continue to monitor this as time goes on and will probably test the email link (Pay Now) again sometime this week with my personal testing account and see if it goes through and will post back. Thanks for looking into it, much appreciated! @Kurogane - can you be more specific? What was limited?
  5. Jason Ryan
    *bump*
  6. Jason Ryan
    @blazedd & @Cherry - I have updated to the latest release (as instructed) and I am experiencing issues. First issue I encountered was that I created an invoice for myself for $1.00 and that was sent to my personal email account. From there, I clicked on the "Pay Now" link from within the email and selected my contact information, and proceeded to enter my debit card information and clicked submit. This is what it spit back at me: I did this in order to test the gateway because I had another client email saying they weren't able to make a payment even after removing their account information and trying again. Also, I attempted to record payments from the administration panel and both the client and myself and said they were successful, however I checked my Stripe Dashboard and found that they were not recorded at all!! I then logged into my personal dummy account and removed whatever CC info I had there and re-entered my debit card info. I went through the process to pay for the invoice but this time it was successful. I got both the receipt email from the system & Stripe. I really don't understand why I am having so many issues capturing payments at this point. My clients are growing very frustrated with the process. Please help!
  7. Jason Ryan
    Thanks @Cherry, much appreciated for even taking the time to scope the InvoiceID.
  8. Jason Ryan
    Thanks @Cherry! My other question in regard about statement descriptors, is there any way to add an additional field to allow for the company name in addition to the Invoice Number, or even just set the company by itself? I know in the Stripe Dashboard it allows for you to set that but apparently it is being ignored on statements and has just been using the Invoice ID's. I had a customer complain that when they got their statement, all that showed for the charge what the InvoiceID and didn't know who the charge was actually from. When I contacted Stripe about it they had this response: It would be nice to have show up on the statement: COMPANYNAME 8882345454 Thanks
  9. Jason Ryan
    Ok, well that explains why I never even seen the "Upgrade" button... thanks again for the help! I will report back if I have any further issues.
  10. Jason Ryan
    Totally makes sense, but like I said I didn't see anything within the panel where I could update the gateway, then when I saw @Cherry's link to the repo, I just assumed that was the process for updating this particular plugin. With that being said, what is the intended workflow for getting this updated the next time around so I don't do what I did last time? I appreciate the insight @blazedd
  11. Jason Ryan
    @blazedd - I uninstalled and reinstalled the plugin. I wasn't aware there was an "upgrade" function from within the panel since it was third party code being hosted on Git.
  12. Jason Ryan
    Hello @Cherry - I was the one experiencing this issue with the Stripe Plus plugin and am curious if this could be examined. Or do you prefer that I submit the issue on the repo on Git? In addition to this, since I had updated to the latest version of this plugin and updated the Stripe SDK, it seems that it caused a disassociation between the gateway and the plugin. Any client of mine who had made previous payments with existing payment accounts have been emailing saying they aren't able to make payments. From the Client Portal, they are seeing this message: The gateway does not support payments in this manner. If I try to make the payment from the administration panel in the client's account, I receive this message: The gateway does not exist or is not enabled. Now, I had another client remove their credit card information and re-enter it and they were then able to make a payment. Also, a brand new client after the update was able to make a payment as well. My gravest concern here is as more and more clients get added and this happens again it would be extremely bad for business. Any help or insight into this issue would be much appreciated!
  13. Jason Ryan
    @NETLINK - Thanks for throwing this together! This will be very useful for clients no doubt. Going to install and test it out. If all goes well I will definitely donate to the cause.
  14. Jason Ryan

    Forum Upgrade

    Jason Ryan replied to Paul's topic in The Lounge

    @Paul - Looking forward to it!
  15. Jason Ryan

    Forum Upgrade

    Jason Ryan replied to Paul's topic in The Lounge

    @Paul - Great work with the new Blesta website and forums!! Huge improve over the previous version, now I am definitely excited for the future of Blesta! Kudos!
  16. Jason Ryan
    Looking nice @Paul. Are you guys doing away with all of the images for things like shadows, buttons, and icons and going for more of a "flat" design look? Personally a lot of of the UI stuff in 3.6 makes it look very dated.
  17. Jason Ryan
    +1 for this functionality. @Cherry, nice work on the Stripe+ Gateway, working out beautifully.
  18. Jason Ryan
    I am writing up my ToS now and figuring that all out at the moment. If I can manually set a cancellation date that will suffice for the time being until something is built into core. I will just have to keep an eye on things. Thanks for all the help!
  19. Jason Ryan
    Ah crap, really? I am not a very seasoned PHP Developer so developing my own plugin is out of the question. I was hoping you weren't going to say that. Really I would need something to just check if Client A is at the "11th" month and notify somehow that the client is coming up to the end of an Annual Contract. Or, if there was an additional field in the package settings for this situation. Billing Cycle: 30 Days, Term: 12 Months, which would be ideal.
  20. Jason Ryan
    Mike - One last question... On each of my packages I want to Invoice every month (30 Days), but then I want it to only last for 12 months per Package. ($99 per month for 12 months) In the Package Details, if I set the term for 30 + Days, how do I go about setting it to invoice every 30 days for 12 months at which then would then have to renew once the year is up?
  21. Jason Ryan
    Mike - That did the trick! Thank you so much!
  22. Jason Ryan
    I just went through the process of purchasing a "Package" with a term of 12 months @ $149, but I see on the client dashboard that it isn't automatically added as a Service unless I manually do it (like the one that is there currently) http://screencast.com/t/a9gtan5Nih But now that you said "Set to Manual Approval", I see that it is in my settings: http://screencast.com/t/FBMVPP5RjRK So if I uncheck this, I should be good to go then correct? Thanks for your help, I really appreciate it!
  23. Jason Ryan
    Ok, I created a new Package for testing called "Daily Updates" and set the term to 1 Day, however I had to manually add the "Service" for the Test Client I had set up, after I purchased the Package as a Test Client. This is where I get confused because I had hoped that after the Client goes through and selects the "Daily Updates Package" and pays for it through the Order Form on the Client Portal, then it would automatically start invoicing from the initial date of sale without me manually having to add the Service for that client? Maybe I have it set up wrong?
  24. Jason Ryan
    Hey Mike - Through my testing I had found that the initial invoice is created showing that they signed up and paid for the first month of said service/package and the invoice shows the renewal date 1 year from the date of purchase, however the subsequent (reoccurring) invoices are not being generated automatically even though the package term is set to 12 months @ $99 per month. If I create a separate invoice and set it to reoccurring for the remaining 11 months starting 1 month from the original purchase date then it works. It would be nice if this was more automated whereas a client purchases a Package/Service through the Order Form in the Client Area, and you could set it to automatically generate the reoccurring monthly invoices based on the date it was first purchased. Unless maybe I am missing something in setting this up? Let me know, thanks.
  25. Jason Ryan
    Thank you Paul, I will check out the documentation and see what I am come up with.
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