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RESOLVED in Version 4 Stable. Thank you.

Ha ha. I meant Final Version of 4

I am waiting until Blesta Version 5 comes out. I think you said this week or next .

No. Just one company Version 4.0.0-b3 Would you like admin access ?

Was this resolved in Versoin 4 Beta 5 ?

Seems this was resolved in Beta 5. Is there a patch for it so that I do not overwrite some of my CSS and Graphical changes ? Or can you please let me know what files ( or folder ) I need to update ?

Cool. 1 - What are the extra features of the paid version ? 2 - What would the price be ?

Hello Besta Addons, Thanks for the reply. Earlier I used and posted this same PHP statement in this post and it did not work . Did this PHP statement work for you ?

Thanks. I am not a PHP coder, and I have tried many times and failed to accomplish what I am needing to do. I need your help. Can you please supply me with the complete PHP statement that will make content disappear when logged in ?

Thanks. I did not want to take a chance of missing it and posting it twice.

OK. I will test this first-part out. Thanks.

OK. Can this be considered for as a feature in the upcoming updates ?

Is the Admin notified if a ticket is manually "Closed" by the customer or another Admin ?

Support Tickets that are "Auto-Closed" due to NO activity do not get a status of "closed" within the email ? ============= AN EXAMPLE EMAIL WILL HAVE... Ticket ID # : #2875360 -0ce2- Status : Awaiting Reply Priority : Critical Department : Admin Department Dept. Email : admin@mywebsite.com Originating Email ? : - [ Email is displayed IF your message was originally submitted outside the System ] Date Opened : Feb 22, 2017 Date Closed (?) :

Is there a URL or a "Feature" ticket that we can follow concerning the implementation of #2 ?

Thanks for the reply. Makes sense since in order to send from outside the Blesta system the person would have to know the login credentials of the email account it is being sent from .

I am looking for a way to make a button, link or some word content appear when a visitor is NOT logged in ( or disappear when they ARE logged in ). I tried using the following PHP statements... <?php if ($this->Html->ifSet($logged_in)) { ?> <br/><strong>Already a member? </strong>Please <a href="http://linkurlhere"><u>login</u></a> . <br/><br/> <?php } ?> ALSO TRIED.. <?php if ($this->Html->ifSet($client)) { ?> <br/><strong>Already a member? </strong>Please <a href="http://linkurlhere"><u>login</u></a> . <br/><br/> <?php } ?> Any suggestion please ?

Just discovered an odd phenomena. SCENARIO 1 : An existing (registered) client sends a ticket from outside of the Blesta System, the ticket gets allocated to their account ( This is GOOD ) SCENARIO 2 : An existing (registered) client LOGS IN, and then sends a ticket from within the Blesta System, the ticket gets allocated to their account ( This is GOOD ) SCENARIO 3 : An existing (registered) client DOES NOT LOG IN, and then sends a ticket from within the Blesta System, the ticket DOES NOT get allocated to their account, hence the ticket is posted and stuck outside of their account ( NOT SO GOOD ) ==================== SUGGESTED RESOLUTIONS 1) - Can you please make it so Blesta will recognize the email address even if the person is not logged in, and posts from within the Blesta system ? NOTE : It should be able to successfully function in the same way as when a person is posting outside the system ( from like yahoo or gmail ). 2) - Can you please make it so that we can MANUALLY allocate the ticket so that it is not posted and stuck outside of their account ? Look forward to your reply. Thanks in advance

Hello Blesta Addons, Is this issue still being looked into ? Was post November 29th last year. When we click on "view" to see the PDF estimate, it has a big watermark on it that says, "PAID". It does not say, "QUOTE" ============================ We went to /components/invoice_templates/html_invoice/language/en_us and opened up " html_invoice " and " pdf_invoice " . ============================ The lines of code say.... $lang['PdfInvoice.type_quote'] = "QUOTE "; and also... $lang['HtmlInvoice.type_quote'] = "QUOTE ";

Since sub-accounts are being treated as "non-existent" clients, we went ahead and "opened up" ( UN-ticked ) a department so that it will accept "non-existent" clients. ===== 1) - If an email address is NOT linked to an account, and is accepted into the support system, can we assign the ticket ( and sub-frequently the email address ) to an existing account ? 2) - If an email address IS registered to an account, and is accepted into the support system, will the ticket be automatically assigned to an existing sub-account ?

Wrong link. I meant...

Thanks. BUT... I am not able to login and test as a SUB-account client because of the following issue posted at... https://www.blesta.com/forums/index.php?/topic/8579-you-are-not-authorized-to-login-at-this-location/ ====== I wonder if these 2 things are related.

Piped emails that get sent from the account's MAIN email address comes through just fine as a "piped email" to the support ticket system. BUT... Piped emails that get sent from a Sub-Account's Email address receive a "Ticket Bounce" email notification. ============ 1) - Is a Sub-Account's Email address, considered "registered or official" in the Blesta system, just like the the account's MAIN email address ? OR... Is it considered as being "NON-registered", hence it gets the "Ticket Bounce" email notification ? ============ 2) - I think I recall seeing a setting within Blesta that will allow the Support System to accept emails from both Registered and NON-Registered email addresses, but I cannot find it . ...

@PauloV Is there any status concerning... https://www.blesta.com/forums/index.php?/topic/2001-plugin-support-manager-pro-tickets-delete-merge-spam-multiple-tickets/&do=findComment&comment=48841 And... https://www.blesta.com/forums/index.php?/topic/2001-plugin-support-manager-pro-tickets-delete-merge-spam-multiple-tickets/&do=findComment&comment=49392

Concerning this instant deletion of the invoices, it appears it was the " Delete Invoices (ver 1.1.0) " plugin that was causing the voided invoices to be automatically, instantly deleted. We configured the plugin to NOT do that, but it does it anyway, so we had to DIS-able it and contacted the plugin's programmer. https://www.blesta.com/forums/index.php?/topic/7102-plugin-delete-voided-invoices/&do=findComment&comment=50227