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@Jono Thank you SO much ! I use this "template" function regularly . I will update my "Contribute" post to reflect this at . . . https://www.blesta.com/forums/index.php?/topic/10716-how-to-create-your-own-email-template-within-ckeditor/&do=findComment&comment=67645 ?

How Do We Change the Avatar within the Page Tabs of a Web Browser ? Currently the avatar shows the Blesta logo .

Thanks. It worked.

Based on #5 . . . I searched for the file that is adding the CK Editor WYSIWYG to the interface . The file is . . . " admin_clients_email.pdt " At LINES 72 - 79 it says, <?php $this->Javascript->setInline(" $(document).ready(function() { $('#html').ckeditor(function() {}, {language: '" . substr(Configure::get('Blesta.language'), 0, 2) . "'}); $('div.tab_content').blestaTabbedContent(); }); "); ?> 1) - Where amongst the Blesta files and folders is this code pulling the actual CK Editor ? 2) - Or is this code pulling the CK Editor from an " off-site " source ? -------------------------- I am asking this because I physically removed the " CKEditor " folder altogether via SFTP. Found at . . . /vendors/ckeditor/ And when I logged into the Admin area, and then went to the page where the CK Editor would be, to my surprise the WYSIWYG interface was STILL there . It's as if I never deleted any of the "CK Editor" files or folder at all ; as if the code mentioned earlier is displaying the CK Editor from an " off-site " source .

Hello Support, I wrote a "Contribute" article in November 2017 on " How to create your own Email Template within CKEditor " . That was when I was using version 4.0.1. I have upgraded and I am now using version 4.11.2, and I can no longer create a template within CKEditor . https://www.blesta.com/forums/index.php?/topic/10716-how-to-create-your-own-email-template-within-ckeditor/ You can also see the Custom Templates in action at . . . https://youtu.be/wxTCJasKLYI ================================= 1) - Was the CKEditor software updated somewhere between 4.0.1 and 4.11.2 ? ---------------------- 2) - I tried a "copy and paste" the code from my former installation found within the CKEditor folder where the "Default JS file" is . . . /vendors/ckeditor/plugins/templates/templates/ NOTE : Usually we could see our custom HTML template when you go to "Account Actions" - - > "Email Client" - - > from within your Admin panel RESULT : That step no longer seems to work . ---------------------- 3) - I tried following the same instructions found at https://github.com/ckeditor/ckeditor4/blob/master/plugins/templates/templates/default.js Within the default JS file found at... /vendors/ckeditor/plugins/templates/templates/default.js RESULT : That step no longer seems to work . I saw no changes as far as an additional template within the WYSIWYG area of the ---------------------- 4) - I even tried completely replacing the "CKEditor" folder with files I had in my former Blesta install. Found at . . . /vendors/ckeditor/ RESULT : Replacing the folder from my former install did not have any affect . NOTE : The only thing I have not been able to try is to "clear the cache" in Blesta . I do not know how to . ---------------------- 5) - Finally, because I was NOT seeing ANY NOTICEABLE changes , I tried completely deleting the "CKEditor" folder altogether via SFTP. Found at . . . /vendors/ckeditor/ RESULT : When I logged into the Admin area and then went to the page where the CK Editor would be, to my surprise the WYSIWYG interface was STILL there . It's as if I never deleted any of the "CK Editor" files or folder at all . QUESTION : So where amongst the files in Blesta is the CK Editor WYSIWYG editor getting it's functionality from ? =================== Look forward to your reply. Thanks in advance.

As of September 16, 2020 in version 4.11.2, not able to RE-add a template after upgrading. It's as if no code changes were made at all, even during some test trouble shooting. Going to create a Support Ticket. See : https://www.blesta.com/forums/index.php?/topic/14174-can-no-longer-add-an-email-template-for-wysiwyg-in-ck-editor/

Thanks.

We have at least one Department that is available to the public ( for those that are not registered ). Just curious, can this be used in reverse to block SOME IP addresses ? Would be for Brute Force or Spammers to the ticket system. If so, how ?

OK. So this has nothing to do with preventing hackers ? This is only useful for testing and maintenance ?

Thanks for sharing. Can you or someone please describe in what particular "real-world" scenario(s) would we use this ? Look forward to someone's reply. Thanks in advance.

Yes. We know that a manual code change is needed. We demonstrated how to at ... https://www.blesta.com/forums/index.php?/topic/14170-how-do-we-change-the-gravatar-within-the-tickets-on-client-front-end/ ======= But in version 4.11.2 we can no longer do that. ======= How can we manually implement it again ?

Hello Paul, Prior to version 4.11.2 there used to be a way to change the Gravatar within tickets section for the client. We used to be able to make the change at . . . /plugins/support_manager/views/default/ Within the PHP file . . . admin_tickets_reply.pdt Between LINE 154 - 165, the code we used to use was . . . <div class="clear"></div> </div> <div class="left"> <div> <img src="//www.mywebsitename.com/wp-content/uploads/2015/10/favicon_114.png" /> </div><!--//This Affects the Admin Avatar for the reply ticket area--> <p class="name"> <?php if ($this->Html->ifSet($reply->staff_id) == '' && $ticket->client_id) { ?> --------------------------------- That was how we used to change the gravatar for something custom. But apparently in version 4.11.2 we can no longer do that. I even tried following the instructions ( Posted on April 5, 2018 ) at . . . https://www.blesta.com/forums/index.php?/topic/11205-how-to-remove-the-name-from-ticket-support-system/#comment-59226 ---------------------------------- 1) - How do we change the image for the Gravatar - AND - its size ? Look forward to your assist. Thanks in advance.

Hello, Prior to version 4.11.2 there used to be a way to change the Gravatar within tickets section for the client.

@Adam Spent the last two hours foraging the around internet trying to figure out how to install this plugin. 1) - One link show how to download a .TAR file Then a different link on a different page shows a link to download the zip. ======== 2) - After we UN-zip it we get " solidnetwork-blesta-cerb-f520f65efb16 " ======== 3) - We uploaded it to the "plugins " folder within Blesta And then try to install it. amongst the plugins list we cannot find it anywhere. We have tried RE-name the plugin folder in five ( 5 ) different ways. Still cannot find it amongst the list of plugins. ========= Took a look at the documentation at . . . https://docs.solidnet.software/blesta-cerb/ ======== QUESTION : What is the correct name for the plugin folder so that we can see it in the plugins list, so that we can install it ?

@Kal I am currently updating to version 4.11.2 . Once I do that, I will check it out, or do some tests. Please follow up with me in a bout a week as a reminder.

Been so long, I cannot even remember. But I most likely did .

I am currently using the "Support Manager Pro (ver 2.10.2)" by Paulo V. NOTE: I would like to start using the default "Support Manager" that is built into Blesta . Will I lose all of my support tickets once I switch to Blesta version 4.11.2 ? Is there a way to pull the support tickets from "Support Manager PRO" into the default Support Manager in Blesta ?

Hello Paul, I see there are plans to " Add an HTML invoice for view in the client area, in addition to PDF download ". https://dev.blesta.com/browse/CORE-3762 =========== But when will this be added to the ACTUAL EMAIL templates for "INVOICE" and for the "PAID RECEIPT" ? =========== I had yet another client ask me " what " they paid for, and then I had to create a support ticket explaining what they "paid " for with an itemized list that I had to manually "copy and paste" from a PDF within their account. I also had to tell them that they would have to go online and login to their account. The issue with that is is that they may not remember ( or even have ) their login credentials, meaning they have to go through an UN-necessary process of contacting me only to wait for me to then respond back. This itemized information and its prices SHOULD already be (1) - displayed in their emails OR (2) - at very least be attached as a PDF to their email. I am aware that the email for the "Invoices" have attached PDF's, but there are NO PDF receipts attached to the "PAID" emails that they receive. Not sure why this is . I really love Blesta, but this basic feature has been sorely needed for a long time. And it is UN-necessary to have either us or the client to have to login to their account in order to see an itemized list what they are being billed for, or for what they paid for. ========== At very least, a PDF of the "PAID" receipt should be "attached" to the "PAID" email. I mean, "Invoices" that are emailed have an attached PDF, so I am not certain why the "Paid" emails do not have an attached PDF as well . WHMCS and other companies like water, electric and internet already send "Itemized Lists" that are directly displayed in their emails. ========== Are there any plans to . . . 1) - Add an HTML Invoice / HTML Receipt to the ACTUAL EMAIL templates for "INVOICE" and for the "PAID RECEIPT" that gets sent to the clients ? 2) - To have it so that "Paid" emails have an "attached" PDF receipt to the email too ? 3) - Or to implement both features ? =========== Again, I love Blesta, but this is a basic feature that is sorely needed. ...

@paul Thanks a bunch. Looking forward to upgrading. I really like the recent features that have been added, and it seems the feature requests are now being actively worked on in faster succession. Thanks again.

@SmallWeb and @Paul Thanks. 1) - I will definitely be making DB and File backups 2) - Being that going from 4.0.1 - -- > 4.10.2 is a MINOR version upgrade, should I just upgrade DIRECTLY to version v 4.10.2 ? OR . . . 2b) - Should I upgrade incrementally " from-version-to-version " ? If yes, could I incrementally skip some versions such as going from 4.0.1 - - -> 4.3 - - -> 4.6 - - - > 4.9 - - - > 4.10 And, IF I have to upgrade incrementally, are there any preparations that I would have to make between each upgrade ?

Hello. Is it possible to upgrade all the way from version 4.0.1 to 4.1.10 by just incrementally PATCHING an existing install ? I am asking because I made some code or CSS changes to the design of the page templates . I figure if I use the Patches ( instead of the upgrades folders ) , that I could AVOID OVERWRITING the files that I made CSS or aesthetic changes to. Is this possible ?

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It seems I will need to UP-Grade my version of Blesta first so that I can use the recommended ION Cube.

It seems I will need to UP-Grade my version of Blesta first so that I can use the recommended ION Cube.

Can anyone please provide an answer to the questions at . . . https://www.blesta.com/forums/index.php?/topic/9760-ideas-late-fee-plugin/&do=findComment&comment=67015 Concerning the "Late Fee" plugin ?