tiagoadp

Yes the client log in and create a ticket just fine, also it emails to all mails, but, the blesta admin, doen´t count the ticket on the list...

mysql 5.5.x php 5.4.x

I re-saved the staff user settings and nothing changed... The account is from my super admin... Only one company... Really strange i will add a new suport user to test it later..

Option 1, redirect back to the open tickets listing... And my ticktes are on the client side...

They are updating normally... my problem isn´t with the support emails, my problem if you see the screens, is that when a user submit the ticket, the ticket´s don´t appear on blesta, so i can´t answear them, and see them, edit them, close, etc...

I found the problem, is was, because the reseller got limit on resource usage, i mean, my special plans are unlimited BW but cpanel was limiting, to they dont appear... tnx for your time ppl.

Like this screen? it was allready like this...

I have searched on the forum, about my problem, but not find anything good, so i am posting a new topic... My problem is this, steps: OK - the test client post the ticket OK - he gets the confirmation by mail OK - my department gets the mail with the problem PROBLEM 1 - the staff doesn´t get the ticket mail PROBLEM 2 - on blesta, there is support ticket... See the screenshots... I have attached all the 4 screens in question and the configs, only the emails who isn´t needed i think...

Tnx for your time CubicWebs, helped me a lot, about the currency, i have solved changing the gateway php file, list this: Before on line 85: /** * Return all currencies supported by this gateway * * @return array A numerically indexed array containing all currency codes (ISO 4217 format) this gateway supports */ public function getCurrencies() { return array("AUD", "CAD", "CZK", "DKK", "EUR", "HKD", "HUF", "JPY", "NOK", "NZD", "PLN", "GBP", "SGD", "SEK", "CHF", "USD"); } After the change i added BRL to the list of supported currencies: /** * Return all currencies supported by this gateway * * @return array A numerically indexed array containing all currency codes (ISO 4217 format) this gateway supports */ public function getCurrencies() { return array("AUD", "CAD", "CZK", "DKK", "EUR", "HKD", "HUF", "JPY", "NOK", "NZD", "PLN", "GBP", "SGD", "SEK", "CHF", "USD", "BRL"); } Hope it helps a lot of ppl, and this currency is accepted on paypal, change it to be officially on next update ppl... Tnx to all!

Yes, the "test" is just to say, actually my reseller account is agenciac and my packets are like agenciac_advanced and my specials are agenciac_advanced_special but those new ones doesn´t list on blesta v3, the old ones used to work on blesta v2... The tests are just to exemplify the problem... And sorry for my bad english... lol I got a VPS with full root, i don´t know how to changethe permission to some packages can you explain? i login with root and do what on WHM? i wanna try it, not just for me, but to find the bug and solve it, to all...

My WHM doen´t have this option to make the reseller add via the API, instead, my reseller can add or remove packages normally... I have a clue... I have added the packages with names like, "test_1", my older´s are "test" only or "abc", maybe its this? i have added a new package to test, like "test1" but dit not showed on package edition on Blesta neither...

Well the BRL doesn´t list on Paypal Standart module... so this is the problem i am talking about... And i don´t know how to get the properly API ID and etc, from my paypal... I used F2B with is far better, but sadly blesta doesn´t support anything good for brasil yet..

Yes, is will be nice if i can do it on edition instead of add only...

Hello, i am just trying to configure de Paypal, i am trying with the test user of my paypal info, but i can´t try to pay an invoice with paypal method, don´t sure why... And another stuff is, that BRL is not supported on blesta, but paypal supports BRL... so it can be added to? tnx for your time.

When i create a new service it says an option "Do Not Invoice" it is possible to add on service edition?