[Digital Ocean Module still work?]

17 hours ago, Paul said:

Someone mentioned that they got this to work, I'm assuming it was you? You should be adding the directory name digitaloceanmodule to /components/modules/, which contains the module files. Then, under Settings > Company > Modules > Available, Digital Ocean should appear with an "Install" button.

When I downloaded the module and unzipped it had a different file name. After renaming it to digitaloceanmodule, it appeared on blesta.

Thanks for your reply.

[Digital Ocean Module still work?]

I just tried to install this on the latest version of blesta but the module doesn't even show up on the available list.

Any thoughts?

[How to remove the name from Ticket Support System]

One last question pertaining to this matter guys...

How do I change the staff name from staff name to company name, instead.. so, On Apr 5 2018 4:46 PM "company name" replied.

Thank you again.

[How to remove the name from Ticket Support System]

12 minutes ago, Paul said:

/plugins/support_manager/views/default/client_tickets_reply.pdt  is the file you want to edit. Search for the term "gravatar". You'll want to comment out that line to not display any gravatar associated with your email. Then, comment out the line 2 lines below that one that contains $this->Html->concat('  ', $first_name, $last_name);

That should do it, I think, but you may need to comment out more lines below that, I haven't tested it.

 

11 minutes ago, BlestaStore said:

Go to:

/plugins/support_manager/views/default/client_tickets_reply.pdt

 

Find:

<strong><?php echo $this->Html->concat(' ', $first_name, $last_name);?></strong>

Replace with:

<php if($this->Html->ifSet($reply->staff_id) == '' && $this->Html->ifSet($reply->staff_id) == 0){ ?>
<strong><?php echo $this->Html->concat(' ', $first_name, $last_name);?></strong>
<?php } ?>

Or remove the bit Paul said lol

Thank you to both.

[How to remove the name from Ticket Support System]

I am trying out Blesta to see if it works better than our current setup. So far, very good. 

However, I would like to edit certain aspects of the "open source" code to make it more keen to my customers and company image. With that said, where can I find to remove the staff name entirely from the client ticket? 

As shown in the attachment, I'd like to only show the Support Staff portion.

Thank you in advance to the team.