[License keys - are they linked to server hostname, or URL?]

Hi guys,

We are making some changes to our URL conventions and adding some sub-companies.

The old version:

URL: portal.domain.com

server hostname: portal.domain.com

 

New:

URL: account.domain.com

hostname: portal.domain.com

 

By URL, I mean the hostname from the webserver.

 

I have reissued the license and applied 100 times. It seems to work for about 24 hours and then needs to be refreshed. Maybe worth noting that we have sub-companies paid for on the same license, and I have noticed anecdotally that the license locks out when trying to access a sub-company.

 

Question: Is the license validation process linked to the server hostname, or URL?

 

Thanks!
 

[Need help with signup through API]

I'm trying to create a client with API, it seems I've got most of the params figured out but I think there's some sort of error with the phone number maybe? 

 

I'm sending the request to this url: 

/api/clients/create.json

 

This is the response I'm getting from the server: (I'm using the insomnia client)

 

And these are query variables I'm sending: 

 

Help is greatly appreciated, thank you!

[Can't upgrade to version 5 because 'Stripe Payments' is not compatible]

On 2/6/2021 at 12:30 AM, Paul said:

Is this only an issue during checkout on the order form, or does this also happen when a client makes a payment from the client area? Interestingly, some report no issues. We're investigating.

Hi, thanks for the reply.

As the user above me commented, this only happens during the checkout in the order form. I think there is a compatibility issue with the plugin and stripe api responses.  I tried to do something about it with no luck. Looking forward to an update.  

[Can't upgrade to version 5 because 'Stripe Payments' is not compatible]

After upgrading blesta to 5.0.2, the 'Stripe Payments' plugin has stopped working.

There's always the same error after clicking pay: 

 

However, blesta actually thinks the payment is processed successfully, and customers even get their e-mail: 

 

But if we check the gateway logs, in one of the stripe requests we get this: 

 

Another customer is having the exact same issue, which the admins haven't responded with a solution yet. 

 

Help is much appreciated, Thank you. 

[Stripe Payments - manual payments not working]

Hi Paul - thanks for the response.

Switch from legacy: Yes

Did I run the migration?: Yes

Does it affect legacy vs new card accounts: I have tested only 1 new card account - successful. All failures have happened with legacy card accounts (approx 10)

Can i delete and re-add the payment account: I can possibly test this, but...... damn

Blesta version: 4.9.1

Stripe payments: 1.2.0

[Stripe Payments - manual payments not working]

Hi guys,

I have recently changed over to the "Stripe Payments" gateway, and I am not able to manually process payments from the admin portal. Payments taken via cron are working as normal.

Is this expected behaviour?

What I am experiencing:
 

In the admin portal
After clicking "review & confirm" I receive an error message "the transaction could not be found for that client"

In the customer account
There is now a "pending" transaction

In the Stripe dashboard
There is an "incomplete" payment entry. The detail says "The customer has not completed the payment."

In the Blesta gateway logs
I notice that there are 3 transactions:

setup_intents

payment_intents - retrieve

payment_intents - create

As background - it appears that "setup_intents" is fired every time a page is loaded where a new credit card could potentially be added. I am guessing this is being fired because the manual payment page allows for new card details.


Is there something I need to do get this working?

Thanks

 

[4.9 - Problem with universal module, URL notifcation]

Hi Paul,

Yes - it was blocking outbound 80/443. It was intended to deter hackers that are trying to access our server in order to use them as part of their pool of servers - so even if they gained access it would seem pointless to them.

Only way I figured it out was setting up an endpoint on another server with the same hosting provider and testing over their LAN. ?‍♂️

I don't know how hard it is to adjust the core functionality to allow the order to proceed if the API POST fails? I'd much rather take the customer order and figure the rest out later rather then letting the process fallover.

 

[4.9 - Problem with universal module, URL notifcation]

Hi all,

I found the issue. Apparently our server provider implemented some new anti-fraud thing, and it was blocking outbound requests. So because I had a URL in the post notification of the universal module, the request wasn't making it out to the endpoint and the whole process was failing.

Thanks for the input.

 

[4.9 - Problem with universal module, URL notifcation]

Hi guys,

Thanks for the response, I could have put some more info in there.

- PHP 7.2.25

- mysql  Ver 15.1 Distrib 10.3.20-MariaDB

 

There has only been one error generated - despite multiple attempts, so I am not sure how relevant
 

[2020-05-10 12:19:03] general.ERROR: PDOException: SQLSTATE[70100]: <<Unknown error>>: 1927 Connection was killed in /var/www/html/vendors/minphp/db/src/PdoConnection.php:196 Stack trace: #0 /var/www/html/vendors/minphp/db/src/PdoConnection.php(196): PDOStatement->execute(Array) #1 /var/www/html/vendors/minphp/record/src/Record.php(763): Minphp\Db\PdoConnection->query('SELECT COUNT(*)...', Array) #2 /var/www/html/vendors/minphp/record/src/Record.php(862): Minphp\Record\Record->fetch() #3 /var/www/html/app/app_model.php(0): Minphp\Record\Record->numResults() #4 [internal function]: AppModel->validateExists('1', 'id', 'staff') #5 /var/www/html/vendors/minphp/input/src/Input.php(541): call_user_func_array(Array, Array) #6 /var/www/html/vendors/minphp/input/src/Input.php(362): Minphp\Input\Input->validateRule('staff_id', Array, '1', 'staff_id') #7 /var/www/html/app/models/logs.php(270): Minphp\Input\Input->validates(Array) #8 /var/www/html/components/modules/module.php(1129): Logs->addModule(Array) #9 /var/www/html/components/modules/universal_module/universal_module.php(1317): Module->log('https://webhook...', false, 'output', true) #10 /var/www/html/components/modules/universal_module/universal_module.php(1173): UniversalModule->sendHttpNotice('https://webhook...', Array, '', '') #11 /var/www/html/components/modules/universal_module/universal_module.php(263): UniversalModule->sendNotification('service_notice_...', Array, '1', NULL, Object(stdClass)) #12 /var/www/html/app/models/services.php(3342): UniversalModule->suspendService(Object(stdClass), Object(stdClass), NULL, NULL) #13 /var/www/html/app/controllers/admin_clients.php(5322): Services->suspend('342', Array) #14 /var/www/html/vendors/minphp/bridge/src/Lib/Dispatcher.php(142): AdminClients->editService() #15 /var/www/html/index.php(21): Dispatcher::dispatch('/admin/clients/...') #16 {main}

 

For the sake of testing I am managing the service via the admin login. E.g. http://server.com.au/admin/clients/editservice/1/342/

This is what happens:

- I make changes to the status of the service and hit save

- the web page starts loading and then hangs. Eventually I get a 405 (about 60 seconds). I then need to refresh the page to get back to the admin screen

- the status change is applied correctly

- the URL endpoint does not receive a notification

 

I'd appreciate any help you can offer.

 

[4.9 - Problem with universal module, URL notifcation]

Hi all,

I have recently upgraded to 4.9.1. After upgrade it seems there is an issue with the URL notification in the universal API.

If a package is using the universal module - and the module has anything in the URL notification field - I can't use any packages/services at all, including creating a service that is using this module/product.

Sorry if this is confusing - take a look at the image. If there are any values in these fields, nothing can be done. If I remove them, everything is normal.


Troubleshooting:

- I have tried multiple URLS

- I have different Blesta instances, both are performing the same

 

Is anyone else experiencing this?
Is there a way that I can troubleshoot?

 

Thanks in advance.

[GOCARDLESS]

On 4/25/2019 at 1:19 AM, Paul said:

For reference, GoCardless docs are available at https://docs.blesta.com/display/user/GoCardless

GoCardless is a non-merchant gateway, so there is no payment account associated within Blesta. You do need to set up a webhook in GoCardless, and the URL to the webhook is displayed in the GoCardless configuration under Settings > Company > Payment Gateways > GoCardless.

I'm not totally sure if modifying the webhook endpoint URL in GoCardless will automatically make recurring payments work that were set up in another system, or if they would need to be re-created. It's worth a try.

Hi Paul,

I'm not too sure how this operates as it is different to the normal 'payment account'.

Is it possible to use the same payment details each month to charge the customer? Or can Gocardless only be used on shopping cart purchases?

[Looking for developer to code GoCardless Merchant Gateway]

We are looking for the same. I would be happy to purchase as a plugin if someone can offer.

 

[API - Services getAllByClient]

Hi guys,

Trying to wrap my head around one of the query fields here. I want to understand how to sort by a field with ASC / DESC.

I am calling https://SERVER/api/services/getAllByClient.json

And query fields:

client_id = 1

status = active

order_by = ????

The API docs give the example   ['date_added' => 'DESC']. Whenever I pass this it just fails the whole request.

 

For the record, the query string.

https://SERVER/api/services/getAllByClient.json?client_id=1&status=active&order_by=['date_added' %3D> 'DESC']

 

What is to correct syntax for the order_by value?

 

 

Thanks!

[Block new users from specific domains]

Hi all,

We have had a couple of frustrating users recently who we have had to disconnect for a range of reasons. They are pretty determined and have gone back and created a new service+account using our order form using a different email address.

Question: Is there a way to block all new signups from a certain domain(s)?

Thanks

[A way to test API from Universal Module]

Hi All,

When I create a module using the Universal Module and I am working on integrating with a third party system we need to run quite a few tests to get the config right.

At the moment, the only way I know how to do this is just keep creating new services to trigger the module API. Obviously this is not a very tidy solution, but we have a dev instance for this.

Is there a clean way just to "simulate" the API that would happen on any services created / edited with the universal module? Or is this a good feature request.

Thanks

[Problems adding new company]

Hi All,

I have just added a new company but hit a little snag. Let's call the original Comany A, and the additional Company B.

 

1. Went to blesta licensing and purchased the company upgrade add-on

----- 1.1. I had to reissue my server license for Company A in the middle of this, may be a problem here

2. Logged into Blesta admin, added a new company OK

3. Setup new IP address and virtual host on apache OK

4. Go to /index.php/admin/login - all loads ok

5. Enter my admin details from Company A - receive error

 

"The license failed to validate for the following reasons:

    The license is not valid for the installed location."

 

Questions:

- Do my admin users from Company A carry over to Company B, or do I never login to Company B and just keep administering via Company A portal

- Did the license reissue potentially cause this.

 

Thanks for any help
 

[Google Tag Manager / Google Analytics]

Hi guys,

I have been using google analytics with some success by adding the snippets to:

apps/client/views/bootstrap/structure.pdt

 

I really need to add to the pages in the "Order" plugin.

As we know there are 3 different types of order - I'm looking at the directory:

plugins/order/views/templates/[template-name]

But I really can't find the correct .html or structure.pdt to add to.

Am I missing something?

Thanks in advance

[Force email as username]

Hi all,

This worked well - thanks for the input.

[Force email as username]

Hi all,

During the client signup process, either from the admin side or the order form, there is the option to select "use email as username" or "Specify a username"

I want to remove the option to specify a username / essentially forcing email as the only username type.

Any ideas? Thanks

[Create Credit Card / Payment Method via API]

Hi Paul,
After looking into it some more I think you are right.
Could you point me in the direction of any material on customizing the order form? Are there any limitations that I should note?
Thanks

[Create Credit Card / Payment Method via API]

Hi all,

We are looking at using Blesta as our core billing / client platform.

We currently have a custom HTML order form that captures input and sends to our other platforms for order creation / updating - including the stage of capturing credit card info directly using the Stripe gateway.

We would like to bring Blesta onboard but are stuck deciding on how it would impact our ordering process.

1. Is there a way of using our existing order form, then passing the account creation etc to Blesta + adding CC info against the customer account, or

1a.    maybe pass the account creation to Blesta, capture CC in Stripe, and somehow link the token??

2. do we need to do it the other way around and let Blesta capture the order + CC, then pass the other information to our other systems via a custom webhook/trigger that we build in our Blesta server?

I suspect at this stage it might be option 2.

Thanks in advance