Kian

Thanks @SmallWeb and @Paul for answers. You've been very helpful. It seems that there's room for us. I have few more questions that I forgot to ask. What about service level agreement? For example client X purchased SLA GOLD hence we must reply to his support tickets within 60 minutes otherwise we pay a penalty of 5% Esitimated response time based on working days, working hours, holidays Premium ticket? Pay for highest priority Emergency ticket? Highest priority but if there was no emergency we hit the customer with a penalty fee of X euro Multi-domain & multi-brand. Can I use the same installation of Blesta to run multiple... Brands fiat.com maserati.com ferrari.com and/or to deliver contents in multiple languages like it.example.com en.example.com whatever.fr anotherwhatever.de IP Geolocation to do things like... If visitor comes from Italy set EUR as currency, italian as language, load "The Gladiator" template. If visitor comes from US set USD, english and load "Elvis Presley" template Could you please be more specific? I mean is it just an integration between say WordPress and Blesta or a standalone CMS fully integrated in Blesta? If the latter is the case, does it offer things like: Structured Data JSON-LD Open Graph Protocol for social media SEO URLs, canonical and black-hat protection Multilingual articles, titles, meta descriptions, URLs Automatic sitemap generator with multi-language support Featured images Scheduled publishing File uploader Does it offer: Blogging platform News section Documentation Feature requests Bug reporting Share/Rate ideas Comments (for blog posts, news, docs...) Author profile (avatar, name, role) Reading time for articles In some countries if you happen to have customers from public administration, state-owned companies, subsidiaries, companies listed on stock exchange, invoices must include VAT but customers don't have to pay it. So if you have 100 + 22 (22% VAT) the invoice becomes paid with 100 euro. VAT is "paid" in other ways. Similarly in some countries Tax Exempt depends on business type/entity. There is a difference between individuals, one-man companies, companies, organizations (ONG, non profit) and public administration. Okay but where's the invoice for this payment? In most countries you must issue an invoice as soon as you receive money (well, actually you have a couple of weeks but that's another story). This includes overpayments and wrong payments. Let's say I have 4 services: abc.com expires on 01-01-2020 def.com expires on 10-01-2020 ghi.com expires on 20-01-2020 lmn.com expires on 30-01-2020 Can Blesta issue one invoice to renew all domains with a single transaction? Basically I'm talking about issuing a maximum number of 12 invoices per year and receiving a maximum of 12 payments per year per customer. This saves a lot of money on transaction fees and makes accounting a lot easier. Credit balance should work like follows: I want to add 100 euro of credit in my account The system issues a 100 + 20 VAT invoice (let's assume VAT is 20%) Once I pay, the system should credit me 100 euro VAT excluded and not 120 euro (more on that later) Few days later Blesta issues a new invoice. For semplicity reasons let's say this invoice is exactly 100 + 20 VAT Total due is 100 and VAT 20 then I apply my 100 euro of credit. The invoice becomes paid and VAT becomes zero. The reason for that is very simple. I have already paid taxes when I added funds to my account. You can't make me pay taxes twice Bonus: the resulting invoice should be suppressed as no transaction/payment occurred. Many countries (and many accounting softwares) can't handle invoices with zero amount. That's why suppressing them makes things a lot easier What do you mean with "Closed"? As I previously said, the point is that the system shouldn't issue zero-amount invoices at all. Let me make an example. My company name is Elvis Ltd. and I'm based in New York. Tomorrow I change my company name to Bruce Lee Ltd. and move my office to Milan. What happens to invoice headings issued till yesterday? More. Today a customer changes his city from London to Rome. Same question. What happens to invoice headings issued yesterday? In some countries some business types (small ones) are required to put an adhesive label to collect taxes on invoices. Of course you can't put an adhesive "online" (well... actually you can with electronic invoicing but that's another story) but here is the thing. Companies usually charge the cost of the adhesive (tax) to end-user when necessary. There are in fact some rules to follow for tax stamp (eg. apply only on "Home country" and when amount is >= X). There are 3 "people". Me (the provider), my customer (a web agency or developer) and end-user (the owner of a shop that doesn't know anything about hosting and domains). Basically I'm saying that my customer can optionally provide me his/her SMTP credentials. This way I can send white-label email notices (expirations, renewals, maintenances...) to end user on behalf of my customer. In fact web agencies and developers usually want to hide to their customers that they're using services powered by another company. What about attribution models? Does it work just with Referral URLs / cookies?

Hi, we're in the process of considering porting our software from WHMCS to Blesta but first we need to understand what is missing on this platform. I have a huge list of concepts/features we're currently offering in WHMCS. It would be great if you could help figuring out what is missing in Blesta. This way we can quickly determine if there's a market for us. BILLING EU Regulations The concept of Intra/Extra EU and Home Country VIES Split Payment Business type (eg. company, public administration, sole proprietorship, individual, organization...) Tax Exempt depending on VIES, Intra/Extra EU, Split Payment, special tax regimes (eg. Las Palmas, Tenerife...), business type Cookie-law Italy: Electronic invoicing Slovenia Electronic invoicing Finland VIITENUMERO Australia GST Law (statement by supplier, withholding...) ABN Lookup Webservice for electronic invoicing of any country Credit notes Issuing credit notes for refunds Issuing credit notes for payouts to affiliates / sales representatives Dedicated number sequence for: Invoices Credit Notes Proforma Detection of billing errors and warnings: Gaps in invoice number sequence Duplicated invoices Uninvoiced payments Changes to Tax Exempt status Monthly invoicing Monthly payments Postpone the issuing of invoices Conditional notes on invoices depending on business/location Invoice overpayment (eg. total due 10, paid 12. What about the overpayment of 2 euro?) Invoice add funds properly (eg. customer pays 100 euro + VAT, receive 100 - VAT) Using credits (eg. I have 100 euro of credit and I need to pay 100 + VAT invoice. The invoice should be suppressed as soon as I "apply" 100 euro) Low credit balance notification Does Blesta issue unnecessary invoices? For example ones with "zero" amount, fully paid by credit, 100% discount... Shapshots for: Customer details when invoice is issued Your own company details when invoice is issued Order details when order is placed Currency rates when payment is sent Late fees system Tax stamp (aka revenue stamp, duty stamp, fiscal stamp) Archiving Invoice PDF on FTP with DMS (eg. 2020/Invoices/FR-120.pdf, 2020/Invoices/DE-121.pdf, 2020/CreditNotes/IT-15.pdf...) Sync invoicing numbering across multiple installations of Blesta or third-party platforms Download invoices, credit notes and proformas in CSV format Payment method rules: Country-based payment method restrictions Define default payment method for each country Charge transaction fees to end user (I know this is not allowed but many companies don't give a damn) OTHER Customer retention Tracking Facebook Pixel Linkedin Insigh Tag Force customers to accept changes to terms and conditions like it works for PayPal White-label notices (eg. Blesta sends emails to end-users using the STMP of the Web Agency) Last but not least: What about CMS/SEO capabilities? Is there something usable or using a third-party CMS like WordPress is the only option you have? Affiliates. Does Blesta integrate affiliate marketing to award recurring/one-time commissions based on TLD, products and milestones? Thank you for your time.