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philpem

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Posts posted by philpem

  3. Can't Place An Order - Redirects Back To The Portal

    in Support

    Posted

    Please re-upload the files for Blesta, some haven't been uploaded or you haven't ran /upgrade/

     

    If you use InterWorx I recommend FTP to upload I have the same issue before.

     

    I've just unzipped the 3.2.2 "full install" ZIP file (I'd previously used the 3.2.2 patch) over my existing install and run the upgrader. Sadly this hasn't helped at all - I still get the same error when I try to create the order form.

  4. Can't Place An Order - Redirects Back To The Portal

    in Support

    Posted

    Have you set a default order form? Packages > Order form > Settings

     

    I... apparently have no order forms set up...! I've just tried to add one, but now I've got another error, which occurred when I tried to add the order form:

     

    SQLSTATE[42S22]: Column not found: 1054 Unknown column 'template_style' in 'field list' on line 124 in [redacted]/lib/model.php

    Printing Stack Trace:

    #0 /home/castleco/public_html/lib/model.php(124): PDOStatement->execute(Array)

    #1 /home/castleco/public_html/components/record/record.php(216): Model->query('INSERT INTO `or...', Array)

    #2 /home/castleco/public_html/plugins/order/models/order_forms.php(253): Record->insert('order_forms', Array, Array)

    #3 /home/castleco/public_html/plugins/order/controllers/admin_forms.php(97): OrderForms->add(Array)

    #4 /home/castleco/public_html/lib/dispatcher.php(111): AdminForms->add()

    #5 /home/castleco/public_html/index.php(21): Dispatcher::dispatch('/admin/plugin/o...')

    #6 {main}

  5. Can't Place An Order - Redirects Back To The Portal

    in Support

    Posted

    I've got a strange problem with my Blesta installation...

     

    When I go to the Client area (i.e. point the browser at the root of the Blesta install, not /admin) and I'm not logged in, there's an option to place a new order (the "Order" link).

     

    When I click that link, I'm unceremoniously redirected straight back to the Portal menu.

     

    Can anyone help me figure out why this is happening? It's a bit of a problem because, well... I have a new customer and he can't place an order!

  6. Whmcs Migrator (Beta) - Updated 2013-11-12

    in The Lounge

    Posted

    Awesome! Chip chip hooray for proper accounting of transactions.

     

    Indeed... About a third of my customers had invoices marked as paid with no transaction records! Absurd... Could be something to do with having migrated from AccountLab Plus to WHMCS and then on to Blesta, but it's sorted now. "In House Credits" all round...

     

    Now I just need to send a mass email to all my customers... which means finding that button in B3... :wacko:

  7. Mass Email Address Change For Templates

    in Feature Requests

    Posted

    I'm just setting up a new Blesta 3 install, and I noticed that all the email templates can have their From names and addresses set separately. Would it be possible to have an option added to change all the email addresses and From-names (or those in a specific category, e.g. Billing or Support) at once?

     

    I've just brute-force fixed this with a MySQL command (UPDATE email SET ... WHERE 1) but it'd be nice to have an option in the Blesta admin panel, especially for new installations.

  8. Moving Blesta 3 To A Different Directory

    in Support

    Posted

    That is the proper solution. This can also be accomplished by going to Settings > System Settings > Staff > Staff Groups, and editing your staff group and simply saving it.. this also clears the cached navigation links.

     

    The only other thing you'll likely have to do, is re-issue your license in the client area.

     

    Good point - I did have to do that. "This license is not valid for this location" (if I remember correctly!) is the error you get for that. I can't remember if it mentioned logging into the client area, but that might be worth adding to the error message if it isn't in there already.

     

    Also good point on the Settings button; I think that was the only link (beside log out) which wasn't subject to the nav-bar link breakage.

  9. Moving Blesta 3 To A Different Directory

    in Support

    Posted

    As part of today's migration from WHMCS to Blesta, I've been running the two billing systems side by side in different directories (with both locked out to clients until I'd moved the accounts over). WHMCS was in /public_html/_whmcs_PRIV and Blesta was in /public_html/_blesta_test.

     

    I've now moved Blesta from /public_html/_blesta_test to the root /public_html directory, but it wasn't working correctly -- I could log in to the Staff Admin panel, but the navigation buttons along the top were all linking to /_blesta_test/...

     

    Thankfully this one has a fairly simple solution -- delete everything in the "cache" directory, in the directory where Blesta was installed. Refresh the Staff Admin panel and the navigation buttons should work again.

  10. Access To Restricted Packages

    in Support

    Posted

    Never mind, I found it myself...

     

    Click on the client's ID number in the client list to view their Client Admin page.

    Click "Show all actions"

    Select "Manage packages".

     

    Tick the restricted packages you'd like them to be able to access

     

    Click Save Restricted Package Access.

     

     

    It'd still be nice to do this on a per-Client Group basis -- that is, be able to assign Restricted Package permissions to client groups.

  11. Access To Restricted Packages

    in Support

    Posted

    The documentation for creating a package states that the "Restricted" package option may be used to restrict the use of a package to a specific set of users:

     

    http://docs.blesta.com/display/user/Creating+Packages

     

    How do I tell Blesta that, for example, clients in the "Staff" client group (or even just specific clients) should be allowed to see packages in my "Staff Only" package group?  Or even just the "Staff hosting account" package?

     

    Thanks,

    Phil.

  13. Whmcs Migrator (Beta) - Updated 2013-11-12

    in The Lounge

    Posted

    To fix update line 672 of /plugins/import_manager/components/migrators/whmcs/whmcs_migrator.php:

    (snip)

     

    Well that fixed one issue -- and I got this one instead:

     

    SQLSTATE[23000]: Integrity constraint violation: 1048 Column 'to_address' cannot be null#0 /home/castleco/public_html/_blesta_test/public_html/lib/model.php(124): PDOStatement->execute(Array) #1 /home/castleco/public_html/_blesta_test/public_html/components/record/record.php(215): Model->query('INSERT INTO `lo...', Array) #2 /home/castleco/public_html/_blesta_test/public_html/plugins/import_manager/components/migrators/whmcs/whmcs_migrator.php(859): Record->insert('log_emails', Array) #3 /home/castleco/public_html/_blesta_test/public_html/plugins/import_manager/components/migrators/whmcs/whmcs_migrator.php(40): WhmcsMigrator->importMisc() #4 /home/castleco/public_html/_blesta_test/public_html/plugins/import_manager/models/import_manager_importer.php(113): WhmcsMigrator->import() #5 /home/castleco/public_html/_blesta_test/public_html/plugins/import_manager/controllers/admin_manage_plugin.php(107): ImportManagerImporter->runMigrator('whmcs', '5.2', Array) #6 /home/castleco/public_html/_blesta_test/public_html/app/controllers/admin_company_plugins.php(104): AdminManagePlugin->import() #7 /home/castleco/public_html/_blesta_test/public_html/lib/dispatcher.php(111): AdminCompanyPlugins->manage() #8 /home/castleco/public_html/_blesta_test/public_html/index.php(21): Dispatcher::dispatch('/_blesta_test/p...') #9 {main}

     

    That looks like it's importing what... support tickets?

  14. Whmcs Migrator (Beta) - Updated 2013-11-12

    in The Lounge

    Posted

    I just tried the new importer -- it sat grinding its wheels for a few minutes, then spat out this error message:

     

    Undefined index: staff#0 /home/castleco/public_html/_blesta_test/public_html/plugins/import_manager/components/migrators/whmcs/whmcs_migrator.php(690): UnknownException::setErrorHandler(8, 'Undefined index...', '/home/castleco/...', 690, Array) #1 /home/castleco/public_html/_blesta_test/public_html/plugins/import_manager/components/migrators/whmcs/whmcs_migrator.php(40): WhmcsMigrator->importSupportDepartments() #2 /home/castleco/public_html/_blesta_test/public_html/plugins/import_manager/models/import_manager_importer.php(113): WhmcsMigrator->import() #3 /home/castleco/public_html/_blesta_test/public_html/plugins/import_manager/controllers/admin_manage_plugin.php(107): ImportManagerImporter->runMigrator('whmcs', '5.2', Array) #4 /home/castleco/public_html/_blesta_test/public_html/app/controllers/admin_company_plugins.php(104): AdminManagePlugin->import() #5 /home/castleco/public_html/_blesta_test/public_html/lib/dispatcher.php(111): AdminCompanyPlugins->manage() #6 /home/castleco/public_html/_blesta_test/public_html/index.php(21): Dispatcher::dispatch('/_blesta_test/p...') #7 {main}

     

    :(

     

     

    EDIT - Interestingly, my clients seem to have imported OK, along with a bunch of transactions. No services or invoices have been imported though :(

  15. Whmcs Migrator (Beta) - Updated 2013-11-12

    in The Lounge

    Posted

    Doesn't seem to be working for me... I've got a fresh Blesta 3.0.2 install, no packages or config done. Ran the importer and got a warning about having to create packages before I could map them. I clicked Continue and got this:

     

    Oh noes!

    Undefined index: remote_packages on line 107 in /home/castleco/public_html/_blesta_test/public_html/plugins/import_manager/components/migrators/whmcs/5.2/whmcs5_2.php

     

     

    :(

  16. Migrating From Whmcs To Blesta

    in Support

    Posted

    You can't yet mate. The importer for WHMCS hasn't been completed yet for v3. The only way to do it would be using a v2.5 License (no longer issued I believe) to import from WHMCS and then import from v2.5 to v3

     

     

    If Paul, Cody, Tyson allow me to lend you my 2.5 license and files to import to while you do it the longer way that's fine with me.

     

    I actually have a 2.5 licence - I bought a $99 Owned licence for Blesta, got the 2.5 licence, then received an email a couple of weeks later with the 3.x licence key. But will the licence server let me activate a 2.5 licence now 3.0 is out?

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