I'm not sure this is a feature already, but I haven't been able to find it so here goes.
I'd be great to have a feature that allowed us to simply block all business from certain countries: IE. Brazil / India.
Alternatively something like pulling said countries orders out of the automatic queue and leave them for manual review.
Give it a "grace period" of like 1-2 minutes before sending the email. So if it's edited it'll email the edited version.
Also it wouldn't affect the need for it. Generally when i receive an email stating you've got a response on ticket id: XYZ
I just click the link, I don't bother reading the reply below it.
Currently there's no way to enforce Two-Factor Authentication for staff accounts.
The way i see it working:
When creating a new staff account, you get the option to force the account to setup two-factor.
The on the first login of said staff account he/she is presented with the QR / Key and needs to enter two keys.
I'd be very happy with the ability to edit tickets. I have a bad habit of missing typos when using some sort of editor, so i often don't realize it before hitting the "reply" button. =/