mlsto

Hello Are you able to do different task in Blesta for DirectAdmin like login to panel or other simple task like setup mail, databases or you must use the DirectAdmin panel. Main thing can you auto login to the panel through Blesta. Thanks

It is working for now as was not working before and went off again. Yes I did the hot fix. Hoping 7.0 is a good fix. You should note that PHP 7.1 does not have ioncube so would be good to adjust to this, 7.0 does have ioncube which can be activated in 7.0 but no ioncube in 7.1.

Paul, I am not one to make issues and do understand situations, now I do know I can create a ticket, did not know, maybe my fault but good to know now. I have been using the forums as again did not know. There are no changes to anything, all was working fine before, all was a new install. I will make request to your ticket system, right now it is working. Note I changed from PHP 5.6 to 7.0. hoping this will fix the issue.

I must say I am very disappointed with the support here, I changed from ClientExec to Blesta and have been left to fix my problems by myself. I am running a business site and if I cannot process payments or services but only manually then what is the purpose. My issue now is I cannot go back to CE and stuck with Blesta, there has to be better support for these issues as people are relying on your expertise to fix these issues. Please provide a better support system as this is causing loss of business. I understand not many to provide this but come on help someone out. Right now I have no idea what to do, do I continue to lose business or manually process all services which is what I am left to do. Can you provide some sort of help.

It is not the module, it is the cron job sticking on Apply Payments to Open Invoices for over 6 hours. With it being stuck any orders placed are not recorded, I have manually pay them because the cron is stuck.

I have run the cron manual and no errors but it is not running these two jobs Attempting to deliver invoices scheduled for delivery. No invoices are scheduled to be delivered. The deliver invoices task has completed. Attempting to unsuspend paid suspended services. The unsuspend services task has completed. Attempting to process service changes. The process service changes task has completed. Attempting to process renewing services. The process renewing services task has completed. Attempting plugin cron for order accept_paid_orders. Finished plugin cron for order accept_paid_orders. Attempting plugin cron for support_manager poll_tickets. Finished plugin cron for support_manager poll_tickets. Attempting plugin cron for mass_mailer export. Finished plugin cron for mass_mailer export. Attempting plugin cron for mass_mailer mass_mail. Finished plugin cron for mass_mailer mass_mail. All tasks have been completed. Attempting to run all system tasks. All system tasks have been completed.

Can I get some form of support, orders are coming in and because the cron job is stuck on the above it is not being placed.

Now two items are stuck: Apply Payments to Open Invoices Provision Paid Pending Services Please advise

Well seems to be back, the job "Apply Payments to Open Invoices" has been running for 6 hours. I did the cron manually and there were no errors all went well the only job I see that did not show was the "Apply Payments to Open Invoices". Any ideas how to fix this. Thank you

Yes this seems to have worked there was an entry to confirm a cpanel password, I deleted and seems to be working now. Thank you very much Paul for the help.

Not sure what the error means, I am using 4.0.1. Do not want to mess things up but what file would I upload and overwrite. I uploaded only the patch to upgrade. Hoping @Paul and @Tyson can help with this as the task now shows as "Clear Task Lock" Once I clear it, it comes back because it runs every 5 minutes.

Here is the manual cron job, it shows the error, see below: Attempting to apply credits to open invoices. There are no invoices to which credits may be applied. The apply credits task has completed. Attempting to deliver invoices scheduled for delivery. No invoices are scheduled to be delivered. The deliver invoices task has completed. Attempting to provision paid pending services. The paid pending services task has completed. Attempting to unsuspend paid suspended services. The unsuspend services task has completed. Attempting to process service changes. Error: Argument 2 passed to ServiceChanges::edit() must be of the type array, none given, called in /home/public_html/clients/app/controllers/cron.php on line 2015 and defined #0 /home/public_html/clients/app/models/service_changes.php(64): UnknownException::setErrorHandler(4096, 'Argument 2 pass...', '/home//...', 64, Array) #1 /home/public_html/clients/app/controllers/cron.php(2015): ServiceChanges->edit(Array) #2 /home/public_html/clients/app/controllers/cron.php(1951): Cron->runProcessServiceChanges('Attempting to p...') #3 [internal function]: Cron->processServiceChanges('9ae7b25cf269055...') #4 /home/public_html/clients/app/controllers/cron.php(175): call_user_func_array(Array, Array) #5 /home/public_html/clients/app/controllers/cron.php(127): Cron->all('9ae7b25cf269055...') #6 /home/public_html/clients/vendors/minphp/bridge/src/Lib/Dispatcher.php(143): Cron->index() #7 /home/public_html/clients/index.php(21): Dispatcher::dispatch('/clients/cron/?...') #8 {main}Attempting to process renewing services. The process renewing services task has completed. Attempting plugin cron for order accept_paid_orders. Finished plugin cron for order accept_paid_orders. Attempting plugin cron for support_manager poll_tickets. Finished plugin cron for support_manager poll_tickets. Attempting plugin cron for mass_mailer export. Finished plugin cron for mass_mailer export. Attempting plugin cron for mass_mailer mass_mail. Finished plugin cron for mass_mailer mass_mail. All tasks have been completed. Attempting to run all system tasks. All system tasks have been completed.

I am now seeing this, I am thinking as I put the error reporting? ------------------------------- Process Service Changes Paid queued service changes (e.g. upgrades) are processed at the interval selected. Task Last Ran: May 10, 2017 4:55:03 AM "Clear Task Lock"

Understand. @Paul and @Tyson I have set it up, where do I get the log files so I can see what is causing the stuck cron job. Thank you

Yes worked perfectly, set at 45 seconds, this I believe should be fine. Thanks again Paul, this helped me a lot, much appreciation. Maybe in future releases there could be a setting for this in Blesta to turn off or to adjust the time. Thanks again

Have only tried on the order form, will try this, thank you the assistance Paul. Will test and let you know. Thanks again

The process I see is in Blesta, it says on the dashboard some jobs have not run in the past hours, when I go to automation you see the circling icon there running. It stays this way for 6 - 7 hours. I have it set every 5 minutes. Do not believe anything resets it just hangs there. Doing it manually would mean every 5 minutes I would think, that is much. Looking for automation.

Still awaiting an option for the above. Seeing no comments. Would appreciate any help on this. Stopping it or adjusting the time it redirects. Support seems to disappear on certain things.

@Paul any thoughts on this as it does it everyday now, stuck for 6 - 7 hours.

Setup, thank you.

No problem Thanks

It just ended so took 7 hours to run.

Others do it also but this is the main one that sticks for hours, right now still circling. So over 7 hours now. Really need to get this fixed as payments are not going through.

Apply Payments to Open Invoices

Yes the spinner is there it has been running now for 6 hours, it eventually goes away but everyday now it stall for over 6 hours.