kpmedia

This appears to be yet another abandoned "coming soon" type post on the Blesta forums. There's been too many of these here in the past 2 years. I suggest mods have a rule that "coming soon" is not allowed. Only post about finished plugins/etc.

Looks okay. What I really want to see is a customization of both the admin and customer pages. For example, the admin area needs dropdowns. The navigation is terrible right now.

I may do this. @Michael: Do you have it working well, to have alternate URLs?

Any update to this? (drop-down menus)

Now the question is -- will this alter the address bar as well. Because that's the end goal. I'm still not understanding what you're saying about using a RewriteCond. Your example didn't have one.

Perhaps give an example of what you mean, with the URL from my first post. Perhaps give an example of what you mean, with the URL from my first post.

The default language is overwritten by updates. That's no good. Is it as simple as creating a new language? English is what I'd want, so renaming it to something random would work? I'm either not seeing docs on this, or I somehow missed it.

This URL is terrible: http://site.com/client/plugin/support_manager/client_tickets/ This is not http://site.com/client/support/tickets/ Is there anyway to change this? I've never been an htaccess whiz, so not sure if that's all that's needed here. (Doubt it. But had to ask.)

Ah! That should be the default setting! That works. Now question #2 -- How to insert the "summary" (ticket title) into the email? That is also a must, for quick scanning of emails. And that, too, should be the default setting. Aside: I'd really like to get a list of variables, as you find with vBulletin and WordPress. If I know those, I'm generally pretty good about reverse engineering or write new code. Both have a decent primer (crash course) on coding for that app, and I was able to follow along with it okay (and have for many years now). I see a lot of potential in Blesta, and it'd be great if I could make what I want (and share it) like I do with vB and WP. Note: I see the developer manual, but I'm not seeing what I need in there.

Correct. This is not a reply, but a new ticket. Something is not right here. This is how it behaves on a new install of Blesta 3.4.3. A new ticket says: There's actually two issues here. - Why does the ticket end in a hyphen? - And more importantly, why does it say it's an update?

I'm going to edit the client frontend to appear more like WHMCS. And then the admin backend to be more like WordPress. I can manually change the templates. I may try to share them here, when I'm done. I like Blesta, I really do. It has an easier-yet-customizable ability unlike WHMCS or ClientExec. But some areas are still very beta feeling compared to those, or even other CMS like WordPress. It reminds me of Xenforo. It's good, but it's not mature yet. Sadly, it may need several more years, though I wish it was quicker. WHMCS already went though that, and is only now mature.

OnApp is cheapo grade cloud platform. Other panels are not much better with it, from what I've seen in recent years. Usually when a vendor needs a real cloud (VMware, etc), they need a powerful support app. Blesta is good, but it's not primetime. That's just not who's using it, hence the lack of demand.

Trying to install this via Softaculous, I've had failed installs. It appears to require the FQDN already point to the server. Maybe this is your issue?

Is this normal? A new ticket is emailed as "update to" -- even though it's not been updated. It's new. I don't remember this in earlier versions.

Is this supposed to work for the admin area? Because it does not. Clients check their emails, so I'm not really worried about them. It's us admins that spend so much time here, and the speech bubbles (badges, whatever) are a good time saver.

Hmmm.... that would remove the speech bubbles from Support Manager Pro. What about some sort of mysql statements to exclude the two unwanted items?

Well, what about entirely removing the menu, and manually create a new one with CSS? I'd just assume go that route, as I'm not fond of the current menu anyway, For that matter, I'd just assume do the same to the admin backend. That thing drives me nuts. I want dropdowns! EDIT -- Yep, got it. That's what I'll do. Manual CSS menu, here I come! And while I'm at it, I'll try to tweak the overall design.

I'm not sure I want to add more plugins. Surely this is in a template. How is the nav menu being built? I can't figure that part out.

^ How do you do this?

The main reason I want to use this is for the bubbles and merging abilities. But I have a hard time trusting 3rd-party scripts from individuals. When the author loses interest, then we're screwed, as updates that break it are always going to happen. I've been there dozens of times over the years. I wish this mod simply added features to the existing support system, and not replaced it altogether. Better yet, I wish that the Blesta would just integrate these things into the core. The biggest item is the ability to import/export between the two support systems.

See attached. - I don't want to give clients the ability to add more contacts. - I don't want "Payment Accounts" to show up, as it's confusing. It's a useless menu item when you're taking Paypal and mailed payments. - The "account not set up" warning goes to the unwanted payment page. - The only way to receive invoices is via email. So again, a completely useless warning needs to be removed. I've been told several of things are "in the templates" -- but where? I don't see it. Blesta is great, but it has a lot of confusing things. Don't give clients too much credit. They're often not that smart.

Hmmm... well poo. I mostly wanted to adjust the admin area. I looked at it some weeks back, but the CSS wasn't very friendly to edit. I made a mess.

I've read that Blesta is now using Bootstrap. Where can I read more on it? I tried to search for it with Google, but there's more than one "bootstrap" from what I can tell. (The main reason I'd like to research it is for some better design. I'm not fond of the menu system used by Blesta, and want dropdowns.)

If you really want to make it like WHMCS, give Blesta drop-down menus. I really hate the double-stacked horizontal pair of menus. It's not the easiest to use.

I would REALLY like drop-down menus in the admin area. It feels like I'm playing dodgeball with the current menu. Ugh.