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jwogrady

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jwogrady last won the day on January 1

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About jwogrady

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    jwogrady

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  1. Really like the new fields on configurable options. Wanted to propose a few improvements. First, the setup fee is only applied once. For example, if I sell 10 option "seats" I'm only capturing one setup fee for all the seats instead of one setup fee for each seat. Perhaps, a "Setup fee applies to 'all' or 'per'" option? Second, in some cases I would like to make selecting an option required. Perhaps a "is required" checkbox next to the option? Finally, I would like the flexibility to tax options, but not the parent service. Perhaps adding a "inherits product's tax status" with a "yes|no" dropdown to each option?
  2. I'm able to load documents and view them. However, since the move I can't view the documents that already existed. The old documents and the new documents are in the same folder. Do I have to reload all the documents one-by-one?
  3. Well, the log directory ' /var/www/logs_blesta/ had permissions, but the files in the directory where owned by root... Really strange a logfile permission issue prevented me from creating invoices.... Why are new log files are defaulting to root ownership?
  4. Since upgrade to 4.1.2 get a white screen when I generate an invoice or reoccurring invoice. mydomain.com/admin/clients/createinvoice/75/ Thoughts? Will turn on debug and see what I can figure out. Looks like a permission issue with the logger.... The stream or file "/var/www/logs_blesta/general-info-2017-11-20.log" could not be opened: failed to open stream: Permission denied on line 107 in /path/to/blesta/vendors/monolog/monolog/src/Monolog/Handler/StreamHandler.php Printing Stack Trace: #0 /path/to/blesta/vendors/monolog/monolog/src/Monolog/Handler/RotatingFileHandler.php(107): Monolog\Handler\StreamHandler->write(Array) #1 /path/to/blesta/vendors/monolog/monolog/src/Monolog/Handler/AbstractProcessingHandler.php(37): Monolog\Handler\RotatingFileHandler->write(Array) #2 /path/to/blesta/vendors/monolog/monolog/src/Monolog/Logger.php(337): Monolog\Handler\AbstractProcessingHandler->handle(Array) #3 /path/to/blesta/vendors/monolog/monolog/src/Monolog/Logger.php(546): Monolog\Logger->addRecord(200, 'Created Invoice', Array) #4 /path/to/blesta/app/models/invoices.php(154): Monolog\Logger->info('Created Invoice', Array) #5 /path/to/blesta/app/controllers/admin_clients.php(3852): Invoices->add(Array) #6 /path/to/blesta/vendors/minphp/bridge/src/Lib/Dispatcher.php(143): AdminClients->createInvoice() #7 /path/to/blesta/index.php(21): Dispatcher::dispatch('/admin/clients/...') #8 {main}
  5. I'm attempting to change a cpanel service from monthly to annual billing. - overide price - not checked. - prorata box - checked. - Select annual cycle - use module - checked - coupon code applied ($10 off) Saving generates a .13 invoice.... and I see this This service has pending changes. Updating this service to upgrade or downgrade any of its values will cause the current pending changes to be canceled. How do I clear that message I've tried... voiding out the 13 cent invoice I don't undersatand.... Shouldn't the NEW invoice be the cost of a full year less any credit remaining during the current period (month).? manually running automation.... There are no pending orders or services... What's that message all about? How do I correctly process the upgrade?
  6. jwogrady

    Restore a Domain

    So, what I think happened.... - Log in as client and created a domain order. However, could not complete order since I didn't have offline payment option enabled. - As an admin, I accepted the order, but the ENOM automation didn't run. The services were probably all in "pending" status for payment. - I need the ENOM process to run so I cancelled the order. Now I have 20 domain service showing as cancelled!!! Definately not what I want. - The is no way to un-cancel and order or a service... So my option of last resort.... manually changing services to pending (in the database)... and then manually making each domain "active".... That triggered the automation. However, I do have an order with no transactions against it. I'm hoping once I process payment that will turn from red to green. What I learned.... 1.) items without payment are in pending status, but they can be manually processed from there to force the automation.... However, I do have to accept the credit risk for doing that. 2.) you can't un-cancel service.... So my remaining question, how bad did I mess up my database making a manual change....
  7. jwogrady

    Restore a Domain

    I log in as customer and create a domain order with 20 domains EPP codes, but there is not credit card. Great, no pay by check option.... Well, I go back in as admin a see pending order... First I accept it... no automation runs. Then I try to cancel it Now I have this!!! How do I clear these cancels out process them enom orders with a check payment. John
  8. I have two cpanel servers. I moved one account to another server. How do I update the server name in Blesta? I don't see an option to choose the server name from a dropdown on the management tab.
  9. That's a good idea. The only problem with it is the renewal months are not charged a monthly fee.
  10. I have a use case where I need to charge an annual fee and monthly fee in the same product. What would be the best way to approach this.... For example, $100 every year and $5 per month...
  11. What the rationale here? To encourage us to use configurable options? That's not working for me either....
  12. I'm getting the following error when adding a configurable option to addon within a package. Here is how it's setup. Widget Package - Widget Addon 1 ---- widget option a ---- widget option b - Widget Addon 2 - Widget Addon 3 Add "Widget Addon 1" and "widget option 2" I click continue. Select Widget Addon 1 Term and check configurable options a and b Go to "Widget Add 2" select term and then continue... That's when I get the error.... hmmm... uncheck the config options and complete order with no incident. Then I can go to the package and add the option. Why is the config option being applied to all the remaining addon products? **update** Did some additional test, if all the addons are using the same universal module still does not work. To get it to work as expected, I had to add the options group to all addons in the package. That's no good because all the addons don't share the same options. The expected behavior is that I would be able to select the option and go to the next addon without error. Is this a bug or a user error? **update2** another workaround is adding the addon with configurable option to the last item in the order workflow... More of a hack than a fix.... **update3** updating the display order isn't feasible... because not ability to control that. It's done alphabetically.
  13. I would like customers to be able to select one or more options. Here is how I have it setup, but would really like to eliminate the duplicate headers since the options are all the same type. Specifically, would like to display... Vertical Directory Options - (select zero, one, or more) - 1 - 2 - 3 instead of ... Vertical Directory - 1 Vertical Directory - 2 Vertical Directory - 3 Beyond, multiple-select field type.... I would like to be able to... - charge cancellation fees on options. - apply discounts to the recurring and setup fee depending on the number of options selected. - drop the cancellation fee after X number of term cycles. - have the option to pro-rate the cancellation fee.
  14. I'm trying to wrap my head around the Universal Module. What I understand is "Package Options" are options you create when creating a new product. "Service Options" are variables that apply to each order. What I don't understand is the relationship between a Configurable Option and Service Option. This doc (https://docs.blesta.com/display/user/Creating+Configurable+Options) states.... Does this apply to the Universal Module? An example would really help.
  15. I turned on the error messages and got Files does not exist: /var/www/MY-DOMAIN/MY-AWARE-FOLDER/app/views/client/MY-STORE/structure.pdt So I deleted the store and added it back and seems to work now AFTER I cleared my cache and restarted the browser.
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