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jwogrady

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About jwogrady

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    Dallas

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    jwogrady
  1. White Screen On Invoice Generation

    Well, the log directory ' /var/www/logs_blesta/ had permissions, but the files in the directory where owned by root... Really strange a logfile permission issue prevented me from creating invoices.... Why are new log files are defaulting to root ownership?
  2. White Screen On Invoice Generation

    Since upgrade to 4.1.2 get a white screen when I generate an invoice or reoccurring invoice. mydomain.com/admin/clients/createinvoice/75/ Thoughts? Will turn on debug and see what I can figure out. Looks like a permission issue with the logger.... The stream or file "/var/www/logs_blesta/general-info-2017-11-20.log" could not be opened: failed to open stream: Permission denied on line 107 in /path/to/blesta/vendors/monolog/monolog/src/Monolog/Handler/StreamHandler.php Printing Stack Trace: #0 /path/to/blesta/vendors/monolog/monolog/src/Monolog/Handler/RotatingFileHandler.php(107): Monolog\Handler\StreamHandler->write(Array) #1 /path/to/blesta/vendors/monolog/monolog/src/Monolog/Handler/AbstractProcessingHandler.php(37): Monolog\Handler\RotatingFileHandler->write(Array) #2 /path/to/blesta/vendors/monolog/monolog/src/Monolog/Logger.php(337): Monolog\Handler\AbstractProcessingHandler->handle(Array) #3 /path/to/blesta/vendors/monolog/monolog/src/Monolog/Logger.php(546): Monolog\Logger->addRecord(200, 'Created Invoice', Array) #4 /path/to/blesta/app/models/invoices.php(154): Monolog\Logger->info('Created Invoice', Array) #5 /path/to/blesta/app/controllers/admin_clients.php(3852): Invoices->add(Array) #6 /path/to/blesta/vendors/minphp/bridge/src/Lib/Dispatcher.php(143): AdminClients->createInvoice() #7 /path/to/blesta/index.php(21): Dispatcher::dispatch('/admin/clients/...') #8 {main}
  3. I'm attempting to change a cpanel service from monthly to annual billing. - overide price - not checked. - prorata box - checked. - Select annual cycle - use module - checked - coupon code applied ($10 off) Saving generates a .13 invoice.... and I see this This service has pending changes. Updating this service to upgrade or downgrade any of its values will cause the current pending changes to be canceled. How do I clear that message I've tried... voiding out the 13 cent invoice I don't undersatand.... Shouldn't the NEW invoice be the cost of a full year less any credit remaining during the current period (month).? manually running automation.... There are no pending orders or services... What's that message all about? How do I correctly process the upgrade?
  4. Restore a Domain

    So, what I think happened.... - Log in as client and created a domain order. However, could not complete order since I didn't have offline payment option enabled. - As an admin, I accepted the order, but the ENOM automation didn't run. The services were probably all in "pending" status for payment. - I need the ENOM process to run so I cancelled the order. Now I have 20 domain service showing as cancelled!!! Definately not what I want. - The is no way to un-cancel and order or a service... So my option of last resort.... manually changing services to pending (in the database)... and then manually making each domain "active".... That triggered the automation. However, I do have an order with no transactions against it. I'm hoping once I process payment that will turn from red to green. What I learned.... 1.) items without payment are in pending status, but they can be manually processed from there to force the automation.... However, I do have to accept the credit risk for doing that. 2.) you can't un-cancel service.... So my remaining question, how bad did I mess up my database making a manual change....
  5. Restore a Domain

    I log in as customer and create a domain order with 20 domains EPP codes, but there is not credit card. Great, no pay by check option.... Well, I go back in as admin a see pending order... First I accept it... no automation runs. Then I try to cancel it Now I have this!!! How do I clear these cancels out process them enom orders with a check payment. John
  6. Move cPanel Account To Another Server

    I have two cpanel servers. I moved one account to another server. How do I update the server name in Blesta? I don't see an option to choose the server name from a dropdown on the management tab.
  7. Annual and Monthly Fees

    That's a good idea. The only problem with it is the renewal months are not charged a monthly fee.
  8. Annual and Monthly Fees

    I have a use case where I need to charge an annual fee and monthly fee in the same product. What would be the best way to approach this.... For example, $100 every year and $5 per month...
  9. Multi-Select Configurable Options

    What the rationale here? To encourage us to use configurable options? That's not working for me either....
  10. Configurable Options Error

    I'm getting the following error when adding a configurable option to addon within a package. Here is how it's setup. Widget Package - Widget Addon 1 ---- widget option a ---- widget option b - Widget Addon 2 - Widget Addon 3 Add "Widget Addon 1" and "widget option 2" I click continue. Select Widget Addon 1 Term and check configurable options a and b Go to "Widget Add 2" select term and then continue... That's when I get the error.... hmmm... uncheck the config options and complete order with no incident. Then I can go to the package and add the option. Why is the config option being applied to all the remaining addon products? **update** Did some additional test, if all the addons are using the same universal module still does not work. To get it to work as expected, I had to add the options group to all addons in the package. That's no good because all the addons don't share the same options. The expected behavior is that I would be able to select the option and go to the next addon without error. Is this a bug or a user error? **update2** another workaround is adding the addon with configurable option to the last item in the order workflow... More of a hack than a fix.... **update3** updating the display order isn't feasible... because not ability to control that. It's done alphabetically.
  11. Multi-Select Configurable Options

    I would like customers to be able to select one or more options. Here is how I have it setup, but would really like to eliminate the duplicate headers since the options are all the same type. Specifically, would like to display... Vertical Directory Options - (select zero, one, or more) - 1 - 2 - 3 instead of ... Vertical Directory - 1 Vertical Directory - 2 Vertical Directory - 3 Beyond, multiple-select field type.... I would like to be able to... - charge cancellation fees on options. - apply discounts to the recurring and setup fee depending on the number of options selected. - drop the cancellation fee after X number of term cycles. - have the option to pro-rate the cancellation fee.
  12. Universal Module Advice

    I'm trying to wrap my head around the Universal Module. What I understand is "Package Options" are options you create when creating a new product. "Service Options" are variables that apply to each order. What I don't understand is the relationship between a Configurable Option and Service Option. This doc (https://docs.blesta.com/display/user/Creating+Configurable+Options) states.... Does this apply to the Universal Module? An example would really help.
  13. Multi-Company White Page

    I turned on the error messages and got Files does not exist: /var/www/MY-DOMAIN/MY-AWARE-FOLDER/app/views/client/MY-STORE/structure.pdt So I deleted the store and added it back and seems to work now AFTER I cleared my cache and restarted the browser.
  14. Multi-Company White Page

    I'm trying to use multi-company with nginx. The add-on company is getting a white page on all publicly accessible pages. I can however login into admin. Any ideas?
  15. I don't use the account email feature as much as I should because I can't access more than one email address via the drop down. I would like options to send emails by.... All contacts on an account. Contact Types (support, billing, etc.) Add rows that let met BCC, CC additional contacts via dropdown. manually add addresses for people not in the database and assigned to the account.
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