gsupp

I'm having trouble with the BitPay payment gateway. At first when checking out and clicking the "Pay with BitPay" button, the page just went back to step 1 in the checkout process. I read in another thread that this means there was an error with the BitPay gateway and to check the logs. (It might be better to display an error, rather than just going back to step 1 if there's an issue.) The logs are showing: https://bitpay.com/api/invoice/ a:1:{s:5:"error";s:67:"Peer certificate cannot be authenticated with known CA certificates";}

Also you may want to refer to my thread, at the bottom there's a list of things from Tyson (Blesta dev) that have to be set right for auto debit to work: http://www.blesta.com/forums/index.php?/topic/1723-auto-debit-not-working/

Also make sure you have "Auto Debit Attempts" set to a high value under Billing/Payment -> Invoice and Charge Options. I believe this was causing problems when I couldn't get auto debit working, a customer's card was declined a few times and Blesta marked it disabled, but there doesn't seem to be any indication in the UI of this or way to reset the failed debit count. Increasing this to 20 seems to work for me.

It works! Thank you everyone for you help.

Sorry to be a bother, but are we getting closer? Right now manually processing Bitcoin payments is very cumbersome and I'd love to be able to use a Bitpay payment module.

I'm also very interested in this module and await it's release!

Thank you Tyson! I verified everything you said to check and today got the cron log entry "Attempting to auto debit open invoices. Attempting to auto debit client #1500 for all open invoices in the amount of $6.48 USD. Successfully processed the payment. The auto debit invoices task has completed."! I'm going to put the Stripe gateway back into production mode and set it to store card information offiste again. Then we'll see in 10 days when a customer comes up for renewal. I'll post my results.

It's Stripe (ver 1.1.2) that I'm having trouble with. Good to know PayPal works. I know this has to work, I just can't seem to figure out what's going wrong.

Auto debit still didn't debit anyone today. I'm going to try with "Store Card Information Offsite" turned off (delete and re-create payment account), since I'm not sure what else to do.

Ok, I updated to 3.0.7 (also updated all modules/plugins/payment gateways) and will see what happens tomorrow.

I followed up on the test customer I created and they were not billed either. All I see under the Auto Debit task in the cron log is "Attempting to auto debit open invoices. The auto debit invoices task has completed." It's like the account isn't flagged to be debited or something. Although auto debit is enabled for that customer and they have a default payment method. This is happening for all customers, none of my clients get billed automatically. I'm at a loss here. What else can be done?

Any update? I'd love to be able to accept Bitcoin with Blesta!

Ok, thanks. I switched to the test API key in the Stripe module, created an invoice due today (1/2/14) for a test customer that has auto-debit enabled and a default (test) payment account set. From my understanding, they should be auto debited tomorrow 1/3/14, is that correct? I'm a little confused by: I thought if the invoice cron ran first, it would create the invoices that the auto-debit cron would then charge. Is that not right? Thank you for your help.

Yes, invoice #108 was invoiced on 12/23/13 and also due on 12/23/13. It was manually processed on 12/30/13. The "Create Invoice" cron is set to run at 10:05:00 and the "Auto Debit" cron runs at 14:00:00. I checked the "Auto Debit" cron log entry for the next day (12/24/13) but it also said only "Attempting to auto debit open invoices. The auto debit invoices task has completed."

"Store card information offsite" has been enabled since I first installed Blesta and configured the Stripe gateway, so I don't believe that would be causing it. I just checked the Cron log and found the Auto Debit entry from 12/23/13, when a customer's invoice was due and they should have been auto debited. All I see is: "Attempting to auto debit open invoices. The auto debit invoices task has completed." The auto debit entry for 12/24/13 also says the same. Under Settings > Company > Billing/Payment > Invoice and Charge Options, I have "Invoice Days Before Renewal" set to "Same Day" and "Auto Debit Days Before Due Date" set to "Same Day". "Auto Debit Exponential Backoff" is disabled and the other 5 checkboxes are enabled.

Thanks! I'll try toggling the auto debit setting for all clients, unfortunately I'm not sure how to test this other than waiting until next month when everyone is supposed to be auto billed. Anyone else run into this problem or have any suggestions?

This is happening for all customers.

Anyone? I've been manually looking up orders in Blesta to see what a customer ordered, then provisioning the service. It would really be nice to have some more documentation about the universal module and specifically what variables you can include in the HTML/Text area.

I'm having trouble with auto debit not working. It appears Blesta doesn't attempt to bill the payment method on file, even though the customer has auto-debit enabled and a default payment account is selected (also there is only one payment account per customer). Encryption is NOT enabled under Settings > Company > Encryption. I am using Stripe as the payment gateway (plugin v1.1.2) and the universal module (ver 1.1.1) on Blesta 3.0.6. The Stripe API version is 2013-12-03. The Blesta cron job is configured in /etc/crontab and the web interface reports "The cron last ran on Dec 31, 2013 2:05:04 PM." The auto debit automation task is enabled (Settings > Company > Automation) and the web interface reports "Task Last Ran: Dec 31, 2013 2:00:03 PM" If I go under Tools > Logs > Gateway, there are no log entries, except for when I manually submit payment for the customer (Clients > Browse > click client ID > Make Payment > Continue). Blesta is running on CentOS 6.4, PHP 5.3.3 and MySQL 5.1.69. "Store Card Information Offsite" is enabled under the Stripe gateway module. Please let me know what other information would be helpful or what I'm missing here. Thank you, Grant Supp

I have the same question. Information such as what variables are available for use in the Email Notification or what variables are posted to the given URL when using the Universal Module would be very helpful. My primary confusion is how to pass the order information to either another script or include it in an email so the order can be manually processed. The default email notification contains "{% debug %}", but this doesn't seem to include any information about the order. All that is sent in the email notification is: Array ( [h2o] => H2o_Info Object ( [h2o_safe] => Array ( [0] => filters [1] => extensions [2] => tags ) [name] => H2o Template engine [description] => Django inspired template system [version] => 0.3 ) [base_uri] => cryobackup.com/ [admin_uri] => cryobackup.com/admin/ [client_uri] => cryobackup.com/client/ [_other] => ) How can I include the order information such as username, password, product, notice type, etc.?