Ken
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Posts posted by Ken
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My recommendation is to start local. Friends, family, local businesses. Treat them well and they will tell other people. Do not underestimate word of mouth. You won't see results overnight, but you're building a lasting business, right? People like to do business with those they feel like they can trust, and people trust their friends advice far more than a Google ad (Don't advertise on Google).
Best advice yet.
You want clients who are going to price match you with every dirty cheap host out there and will drop you the second they find something else? Go with a pubic or national marketing campaign where you're going to invest lots of money in a very saturated market. But that racket is typically only successful for big explosive startups with big money backed by investors and front men with evangelical qualities. They also push out a lot of media which also require big money.
If you're a DIY, small, practical then I'd be going after quality over quantity. I grew up around entrepreneurs and repeat, referral and word of mouth business were not only more profitable net-net but the most loyal. You conversion rates are somewhere above 80% as opposed to less than 3% (an optimistic number) in the national campaign spectrum.
There will come a time when wide marketing campaigns become effective (usually for brand recognition purposes) for your business.
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Update:
You can not submit a ticket for sales at https://account.blesta.com/client/plugin/support_manager/client_tickets/departments/
This bothers me.
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I'm seeing a lot of threads about licenses for [re]sale. I like that people are not letting them go to waist, but maybe there should be a designated area (forum) for that.. to keep it organised?
Just a random thought!
It really doesn't happen that often. What you're seeing is a sell off of pre v3 promo licenses that are now being sold off because people decided they didn't need them or are trying to turn a few bucks. It's been suggested already though.
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Also I've not utilized this yet but perhaps this might be useful?
EDIT: Ahh it looks like you already have.
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This will mark all tickets in all departments closed.
UPDATE `support_tickets` SET `status` = 'closed'
Are you wanting to close them in a single department only? If so then you'll need to find the department ID in the 'support_departments' table and use the following. Where the number 1 is you'll need to change it to the department ID of choice:
UPDATE `support_tickets` SET `status` = 'closed' WHERE `department_id` = '1'
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Question about the logic here...
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I like the plugin and have a use for it either way, but some of the documentation seems to be assuming that the end user has a clue! I'm always c0nfused-- theyconfuse.me/online
Please clarify this for me; Thanks!
The plugin simply provides a single URL that does the following:
1. Redirect to Blesta
2. Login to Blesta with username that was used to login to 3rd party application
3. Redirect back to 3rd party application
So if a user named 'c0nfused' logged into a 3rd party application such as Wordpress they would automatically be logged into Blesta. It only works one way so if the user logs in through the Blesta login screen they will still need to login to Wordpress manually. If you're referring to yourself as the end user then yes you would, as Cody mentioned, need to integrate the examples that he provided into your application.
Big thanks, Cody, for writing this!
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I did try with gTalk - but that part isn't working. If you look at the code in the script, calls are being made to
https://www.googleapis.com/auth/googletalk
which returns to a 404 error with Google. Also, when Google dropped Jabber/XMPP support in March of 2013, to integrate their services more into Hangouts, it severely crippled a lot of services tied into it. Not just Chat applications such as this, but also Asterisk Motif (Found in FreePBX), which used a relay to bridge Google Voice numbers with Asterisk.
This is why I decided to roll my own installation. By testing the connection with Openfire at least, I can confirm it is working with two direct chats between two clients. (User A on Windows and User B on Phone for example).
Nonetheless - I do have a question for PauloV - in the scenario where all this works and maybe I did do something wrong, When the chat message comes up via XMPP - is it actually directing the chat agent to go to the site to complete the chat? The reason I ask:
is what is sent via XMPP. So, without seeing a working example (Yet), I'm unsure if this is what is happening, or if the url_accept is actually a connecter between the two clients.
So I didn't even realize that they dropped server federation last year. XMPP client-to-server is still supported but I'm guessing that doesn't help us here. Glad to see Google staying true to their "openness" mantra.
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It's like all these companies that offer login via https post on http page. It's fine that you post via https, but how do I know the page I am on is not compromised already?
Make sure your merchant is PCI compliant.
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I've not installed yet but did you test it with something like gtalk or something like Paulo would have tested against? I am curious if it's working at all for you or only breaking on your open fire install.
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That's the Stripe.js thing Blesta is not using...
I saw and edited a bit late I guess. So this doesn't even qualify for PCI avoidance which is why people want to use it so I agree with iamp. Paul is right though about stripe.js and the server handling the markup, always kind of wondered about that myself.
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Only the token? Or token + expiration date?
Note that the expiration date is considered cardholder data as well.
Not according to this: "Creates a single use token that wraps the details of a credit card."
Edit: but then as I look in my database I can see that the last four and exp are encrypted but regardless populated. So I see what you mean.
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New updated version, now with XMPP support
(updated 07-03-2014)See first post.
Regards,
PV
Awesome! I'll test this weekend.
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To resume, we will build an xmpp to support manager and blesta live chat, but will be integrated in one aplication that we are going to Build for Android, Apple(iPhone/Pad) and Windows 8(Desktop and Mobile), to be able to control all Blesta functions and also to push Support Tickets and Live Chat Requests. (Of course it will check the modular options activated or not
)We will release on Blesta Live Chat Beta 1.1 also with the XMPP option on your request
Regards,
PV
Very nice. Looking forward to checking it out.
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This would make a good feature request.
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We whant to implement an all in one and not just for Blesta live chat
For that we will need the new domain manager , also pro forma invoices and finally the price override to work on all blesta database tables to implement the functions.
We could for now activate xmpp for Blesta Live Chat but its not our intention to cause confusion wen we release the aplication for Blesta and have two separated functions
Regards,
PV
I'm unclear on what you intend to be included as "all-in-one" but being that Blesta is a modular system where you can pick and choose which plugins to use and strip it straight down to just billing, some of us may or may not be utilizing it's ticketing system or domain reseller modules and etc. A case for discussion is the importance of XMPP which as far as I can tell is the most preferred method these days.
Personally I try to avoid using native apps anymore. I use them on a very minimal basis and don't necessarily want an app for everything. Dealing with buggy or outdated apps are a pain especially when features you need only exist on them. Due there being so many application platforms for mobile devices now the only companies that seem to maintain them well enough are very large companies. The only apps that are profitable are the ones which are lucky enough to go viral or are free with a paid service of some sort, take Server Density or New Relic for example.
Starting off with XMPP would make it immediately available to everyone and then the people who don't have devices supported by your app will still have mobile access with push notifications.
Keep up the good work, Paulo. It looks great.
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Hello
The current "Blesta Live Chat", alredy support XMPP to connect to third party aplications like gtalk or Jabber, but we have disable untill some new features go into Blesta Core, because we fill like its better to make just one full Blesta Android app (it was supose to be a suprise
to integrate everithing, tickets, clients and also live chat in the aplication), than make two separeted aplications to manage blesta an blesta live chat.P.S- The first will be for Android, than we will make for iPhone/iPad and in last for Windows(8 mobile).
Regards,
PV
What features need to be added to Blesta Core to get XMPP working? Do they already have a core number from the devs?
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I think what you have offered is great for Blesta!
In consideration and appreciation of your making this Mobile Friendly (A must these days!), to have a mobile page open all the time on my device, be it my phone or tablet can ultimately drain the battery over time, or consume data when pulling data from the server.
When you connect to a Jabber server, (Which BTW can be installed easily via Softalicious or the like), you are enabling the ability to Push the chat notification(s) and content to the mobile device. This reduces the overall load and data consumed by the mobile device as well. And to be honest - if you did this script with the option for Jabber, I'd probably be willing drop a small donation your way to help show the support.
Isn't it already supported?
https://github.com/LiveHelperChat/livehelperchat/issues/183
http://livehelperchat.com/new-version-1.65v-gtalk-xmp-xabber-221a.html
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Yep. Approved.
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Yea I bet.
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Great dialogue. This is going to be a good reference point in the future I think if and when I get time. Thanks for sharing!
$0.30 tier... pretty much the tier you're in when you get home and start the washer and dry, turn on the AC, microwave some pizza, turn on the TV, and login to Blesta Forums. SoCal loves their Edison! For everyone else there's DWP if you're the lucky few. Cloudrck you're under 5 cents per kWh? Where at?
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Hi all, my license has just been sold.
Damn! I was just about to offer you 500 too!
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I feel like metered billing would be built into a module/plugin. Blesta is handling "invoicing" and as Paul mentioned an hourly service would get billing out monthly with a line item report or whatever. There's more than one way to bill hourly so that's why I suggest that it should be build into whatever service/provisioning module you have.
That's my plan anyway.
Care To Share?
in The Lounge
Posted
I've owned both and disagree. Whether we were LLC or S-Corp made no difference in consumer confidence, at all. It never came up. And me as a consumer never cared one way or the other.
LLC or S-Corp. Both pass through taxation. Both filed with SoS. One allows share holders the other has managing members. Not even sure how this applies.