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Ken

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Posts posted by Ken

  1. Send Email Not Working

    in Support

    Posted

    When sending a non-templated HTML Based email to a customer, it sends fine, but the content of the email isn't there, however when sending Text based email, it sends fine. 

     

    Does anyone else have this issue?

     

    I just tested this by creating a test message and entering content in both HTML and plain text fields.  I received the HTML message content with no problems.

     

    When you say the content of the email isn't there are you meaning that it's a blank message?  

    If you look at the raw message data do you see any content in there to rule out any possible coding issue?  

    Have you tested the message by receiving it in another email client?

  3. Easier Order Forms

    in Feature Requests

    Posted

    So it seems everyone is thinking the same way. Do the developers have an ETA for this to be rectified?

     

    I would agree that intuitive order processes are required without question.  I do not agree that Blesta's order system should resolve around just the hosting industry as I think it appeals to many.  Perhaps multiple order system modules?  Unless that's going to be too cumbersome to manage.  Just a suggestion.

  4. Cpanel Extended For Blesta

    in Extensions

    Posted

    Oh :).

     

    Old cPanel module: click on service in client area --> Login username | password | link to login.

     

    cPanel Extended: click on service --> Nothing. --> Click manage --> Login to --> login buttons. (No username / Password).

     

    Same if your viewing the client's services except no log into section just a page and stats.

     

    When writing features like this into modules, please make them optional.  I'm not a fan of having 2 control panels for one service.

  6. Schedule Emails To Clients

    in Support

    Posted

    So if I understand correctly I can do it and it will be automatically sent weekly or how ever I set it up but I have to do it for every customer?

     

    Thanks for your help. 

     

    What he means is you can't mass mail but you can individually email clients through Blesta manually but they have plans to do mass email.  As far as automation you might want to submit a feature request and see what kind of attention it gets or even possibly a plugin for a 3rd party service like mailchimp or something.

  8. Changing Widget Layout

    in Support

    Posted

    Make sure it snaps into place. If you release in the wrong spot it wont stay there... but yes, you should be able to move the widgets around and place them where you like. It will remember the location for your staff member for that company.

     

    It snaps into place.  It stays in place.  When I exit the config screen overlay it refreshes the page... but it's back to the way it was.  If I open the customize widgets screen again it's been reverted back to the way it was at the bottom.  These are just the default widgets.

     

    Blesta v3.0.4

    Chrome 30

    Firefox 24

  9. Changing Widget Layout

    in Support

    Posted

    Are we suppose to be able to change the order of widgets in terms of how they are displayed on the dashboard?  For example if you move a certain widget to the top it won't save it and move the widget to the top of the screen.  It'll just revert back to the bottom where it was.

  10. Paypal Configuration And Testing

    in Support

    Posted

    Ah, that makes sense. Was surprised when I saw the paypal settings blank and couldn't remember if I had set them up in the past (when using that other "billing" system (*cough* HB *cough*)).

     

    Thanks for the response. Perhaps consider adding this info on the module documentation page.

     

    No problem.   :D @ double quoted "billing" reference.

     

    They definitely will be improving documentation.  They've been pretty focused on quality control since v3 which was a completely new version. 

  11. Paypal Configuration And Testing

    in Support

    Posted

    Once your PayPal module is enabled and configured the customer will be given payment options and one of them will be PayPal Payments Standard.  Once they select that they will checkout and a PayPal link as well as a PayPal Subscription link will be placed at the bottom.  Both are taken care of by the module.

     

    You can also create a PayPal Sandbox account, use the sandbox API credentials in your module and select 'Test Mode' in your module and go through the checkout to see it.

  13. How/when Does Recurring Service Orders Be Charged?

    in Support

    Posted

    So I cannot have a recurrent order? Because from what I can see there's no way to say that the invoice should be recurrent when I add an order.

     

    I guess I don't really understand the basics of the Blesta billing engine. If I have an order form allowing clients to place orders, there is no way to get monthly recurring billing without manually creating the invoice?

     

    As long as the service is 'Active' it should be a recurring invoice according to your described service configuration.  To answer that part of your question you don't have to manually create invoices.  As to why it's not generating new invoices the devs should be able to help there.

  14. Cpanel Extended For Blesta

    in Extensions

    Posted

    Nope but think of it like this, we've helped support a module for Blesta. I don't think we get a refund because they probably was discussing the agreement with the other company after the module was made so it wasn't planned.

     

    Also whoever paid for it has it in their possession and is using it.  I'm pretty sure they'd still support it in it's current state or version until the Blesta release comes out.  Enjoy it!   ;)

  15. Invoice Payment Not Being Recorded

    in Support

    Posted

    Sorry for the quick double post but it seems to have been fixed after I updated the IPN information to send IPN messages and changed the URL to the path of Blesta (https://www.anzensolutions.com/accounts/ in my case).

     

    I apologize.

     

    I did have to manually resend all of the IPNs though that were marked as disabled.  To do this go to Settings -> My selling tools (in PayPal).  Click on "Update" on the right side next to the Instant Payment Notifications section.  Click on the "IPN History page" link near the top of the page that pops up.  Then select each one that is marked as "Disabled" then click "Resend selected".  It may take a few minutes but now my invoices are being marked as paid. <3

     

    Ahh so the base install URL... great!   Thanks.   It worked for me as well. 

     

    Though I do not have a "My Selling Tools" option but it was under Profile > Instant Payment Notification preferences > IPN History page (link at the top in the verbiage).

  20. Password Reset Not Working

    in Support

    Posted

    No works fine for me.

     

    What is your OS and Webserver

    Do you  have the rewrite rules set? What URL is sent in the email?

     

    I believe it's from our directory being overwritten with a full install rather than the patch version by mistake.  I'm not entirely sure what this changes but does anyone know how to correct the issue?

  22. Css Borders Missing On Calendar 3.0.4

    in Support

    Posted

    That's a safe limb Cody.   :D

     

    I swapped out the CSS and it is in fact the same but I had the option enabled that makes Monday the beginning of the week and it made it look weird.  I also made come CSS changes to the background of "other" days and weekends.  I thought that's the way it was already but I was mistaken.

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